response officer Work, Jobs in swanscombe (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Resilience & Response Officer
Hackney Borough Council —Hackney
- £52,269 - £54,360 a year
- Overtime
- Hybrid work
- Administrative experience
- Organisational skills
1d
Neighbourhood Response Officer
Clarion Housing Group —Maidstone
- £18,803 a year
- Part-time
- Hybrid work
- Travel
17h
Mobile Security Officer (Days) - Canning Town/Basildon
The Keyholding Company —Basildon
- £13.78 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Quick apply
Autonomous Vehicle Safety Officer
AV Operations Ltd —Hammersmith
- £40,000 a year
- Full-time
- Driving
- In-person
Quick apply
8d
Emergency Preparedness Officer - Stansted Airport
London Stansted Airport —London
- £35,266 - £39,092 a year
- Full-time
- Free parking
- Employee discount
Mobile Security Officer (Basildon)
The Keyholding Company —Basildon
- £13.78 an hour
- Full-time
- Driving
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Security Officer Days 40hrs - Lakeside Shopping Centre
Savills Management Resources —Grays
- £14.07 an hour
- Full-time
- First Aid Certification
- Communication skills
Alarm Response Officer
Keys & Gates UK Ltd —North London
- £15.50 - £18.50 an hour
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
14h
Cash Investigation Officer
Home Office —London
- £32,110 - £37,193 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
5d
Mobile Response Officer - Night shift
MEC Security Limited —Billericay
- £13.50 - £13.75 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Asset Officer
Lewisham Council —London
- £44,235 - £45,852 a year
- Full-time
- Employee discount
Customer Services / Administrator
Colbern Limited —London
- £20.55 - £27.00 an hour
14h
Private Sector Housing Technical Support Officer
Medway Council —Chatham
- £26,654 a year
- IT
8d
999 Assistant Control Commander (ACC)
London Fire Brigade —London
- From £44,944.28 a year
- Employee discount
2d
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
12d
Family Outreach Officer - Clinic Based
Guide Dogs for the Blind Association —London
- £31,000 - £36,256 a year
- Call to connect
- Microsoft Office
- In-person
- Communication skills
- Annual leave
- Work from home
12d
Information Security & Compliance Officer
PEI Group —London
- Organisational skills
- IT
- Communication skills
Event Security Officer
S-ResourceManagement Limited —London
- £13 - £18 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Management
Quick apply
2d
Civilian Investigator - International Assistance Unit - 01
Metropolitan Police —Vauxhall
- £40,519 a year
- Full-time
- English
- Annual leave
2d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

response officer jobs in swanscombe

Contact Centre Officer (Headquarters, Chelmsford)

Resilience & Response Officer

Neighbourhood Response Officer

Mobile Security Officer (Days) - Canning Town/Basildon

Autonomous Vehicle Safety Officer

Emergency Preparedness Officer - Stansted Airport

Mobile Security Officer (Basildon)

Security Officer Days 40hrs - Lakeside Shopping Centre

Alarm Response Officer

Cash Investigation Officer

Mobile Response Officer - Night shift

Asset Officer

Customer Services / Administrator

Private Sector Housing Technical Support Officer

999 Assistant Control Commander (ACC)

Communications Officer (First Contact/Despatch)

Family Outreach Officer - Clinic Based

Information Security & Compliance Officer

Event Security Officer

Civilian Investigator - International Assistance Unit - 01

I want to receive the latest job alerts for response officer in swanscombe

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