Overview
For this role, you will bring relevant work experience and an understanding of either the voluntary or statutory sectors in Wales or the wider UK (or preferably both!) and a desire to work as a part of a focused and skilled staff team.
You will work primarily from our office base in Neath, but we also work to a hybrid model involving home working and you may be expected to travel across our region.
ABOUT US
Neath Port Talbot Carers Service was launched in April 2009 to support the unsung heroes who care for loved ones unable to look after themselves.
Not everyone who does this thinks of themselves as a carer, but caring responsibilities make huge demands on their lives. Our aim is to help unpaid carers recognise their caring role and to provide carers aged 18+ in Neath Port Talbot with advice, information and support.
Our Mission is supporting people in Neath Port Talbot who care for relatives, friends and neighbours, in a way that is sensitive to their needs, experiences and aspirations.
Our Vision is a future where carers are heard and listened to; their contributions valued, and support is sustainably funded.
Our Values are a culture of honesty, respect, trust, empathy, fairness, adaptability and kindness. We are committed to social justice and making a positive difference to carers’ lives; taking a holistic approach to carers’ needs; empowering carers; and helping to make their voices heard.
Job Title: Carers Support Officer
Responsible to: Service Coordinator
Member of: Staff team
Hours: 35 hours per week/flexible
Pay scale: £26,000 FTE (single salary point)
Location: Neath Port Talbot Carers Service - office base/home
working option considered
Purpose of job
- To provide support, information and advice to carers and their families living across the county of Neath Port Talbot who are referred to our services
- To ensure that all carers and their families are provided with accurate and up to date specialist information and advice, that raises awareness of their issues and ensures that carers living across the county are given the right information at the right time to support them in their caring role
- To deliver tailored, timely, flexible and responsive support to carers living across Neath Port Talbot, in a range of office and community outreach settings that meet their needs and the needs of those they care for
- To ensure that our work with carers helps to sustain their overall mental and physical wellbeing and the caring relationship
- To work with carers and engage them in community-based activities and opportunities, that sit outside traditional models of support, such as access to social activities, coffee mornings, day trips and respite support
- To ensure that the voice of the carer is heard and supported at local, regional and national levels
Main Duties
- To provide accurate and up to date specialist information and advice to carers to raise awareness of their issues, including work to support income maximisation, welfare benefits checks and assistance with completing forms
- To ensure that carers living across Neath Port Talbot are given the right information at the right time to support them in their caring role
- To deliver tailored, timely, flexible and responsive support to carers living across Neath Port Talbot that combines office based and community outreach support
- To ensure that the wider needs of carers are identified and addressed either by NPT Carers Service of through a supported referral onto specialist partner organisations
- To ensure that there is a focus on maintaining and supporting the mental health and wellbeing of carers, in line with safeguarding guidelines and onward referral to specialist support
- To develop and maintain strong working relationships with organisations and partners across health and social care and more widely that provide information and support for carers to ensure the most up to date and accurate advice is provided
- To work towards providing equitable access for specialist provision to carers living across Neath Port Talbot
- To assist in all aspects of service delivery as appropriate in respect of NPT Carers Service
- To support the Service Coordinator and Service Delivery Manager in ensuring that effective Quality Assurance and monitoring systems are developed and maintained for the project.
- To ensure the service/project is meeting targets as agreed with the Service Coordinator and Service Delivery Manager in line with the requirements from commissioners and funders
- To maintain appropriate performance and delivery records as required and provide regular reports on progress in 121 support sessions and at team meetings
- To provide required monitoring information to the Service Coordinator/Service Delivery Manager in a timely and accurate manner
- To conduct other activities including talks and attending events to raise awareness of NPT Carers Service and the needs of carers
- To represent the charity at interagency meetings, as agreed with the Service Coordinator and Service Delivery Manager.
- To work in partnership with other agencies with a focus on maintaining and sustaining carer wellbeing.
General requirements
- To undertake professional development as required and ensure compliance with all legal and regulatory guidance relating to carers
- To promote and ensure safe working practices in line with Health and Safety legislative and good practice requirements
- To participate in regular, documented supervision sessions with the Service Coordinator and other members of the Management Team
- To always participate as a member of the staff team
- To always work within the philosophy and policies of NPT Carers Service
- To ensure confidentiality is maintained at all times
- To comply with the Code of Conduct and respect the personal choice and lifestyles of colleagues, carers and people with care needs, ensuring that Equal Opportunity and Diversity principles are always applied
- To undertake any other duties that may be considered commensurate with the level of the post
Competencies and Behaviours
- Manages workload independently within the ability to react to changing and varied priorities.
- Manages unexpected events professionally, using initiative, while being aware of when it is appropriate to escalate.
- Works in collaboration across the organisation.
- Contributes to a culture of continuous improvement within own section and the wider organisation.
- Provides a professional customer focused approach to all stakeholders.
- Is sensitive to others and is aware of own impact when dealing with challenging situations.
- Good interpersonal and communications skill when dealing with colleagues and external stakeholders.
- Thorough knowledge of policies, standards and procedure.
- Is approachable and visible within the organisation and seen as a team role model.
- Receptive to feedback provided and evidence collected as part of policy and operational development.
Personal Specification
Essential Experience
- Experience of working to provide high level service provision within a support or carer environment.
- Successful proven experience of working within a team environment and of adapting approaches to different team dynamics.
- General practical or specialist experience of/an understanding of working within the welfare benefits system and of the principles of income maximisation
- Ability to work through information and data to provide monitoring outcomes for the management team.
- Experience of producing and keeping performance and delivery records up to date.
- An ability to understand the importance of equality within the provision of services and addressing all forms of discrimination.
- Understanding and experience of the diverse health and social care needs of carers in local areas and communities
- An understanding of and commitment to client confidentiality, data protection and GDPR
- Experience of using IT systems and common office software applications, in particular Microsoft Word, Outlook and Excel.
- Excellent communication and interpersonal skill with an ability to adapt their approach to the circumstances.
- This post requires a car insured for business purposes.
Desirable
- Able to communicate through the medium of Welsh
- Knowledge and understanding of Welsh culture
- Experience of working with unpaid carers
ADDITIONAL INFORMATION
As Neath Port Talbot Carers Service is an information, advice, and support organisation and works to meet the needs of carers in our communities, the post holder will be required to be flexible with the range of duties undertaken to ensure the operational needs of the organisation can be met.
This may include occasional evening or weekend working, for which appropriate remuneration in the form of time off in lieu will be given. Any such flexibility will be consistent with the overall duties and competence of the post holder.
All staff are required to carry out their duties to support and promote this ethos, including adopting a positive attitude and approach to their post as well as demonstrating a strong commitment to team working.
Access to transport for business purposes is essential for this post as travel throughout Neath Port Talbot will be required.
If you are interested in joining us, please submit a copy of your CV to [email protected] by 10th August 2026
Pay: £26,000.00 per year
Benefits:
- Company pension
- Free parking
- Sick pay
Work Location: In person
