Customer support, veeqo Work, Jobs in Swansea, Wls (with Salaries)

Customer Support, Veeqo
Project Kite - UK Parent —Swansea
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
1d
Customer Contact Advisor
Pobl Group —Swansea
- £28,324 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Work from home
- Employee discount
4d
Team Member
NEXT —Swansea
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
13d
Customer Team Member
Co-op —Swansea
- £13.04 an hour
- Overtime
- Bakery
- Store discount
- Employee discount
4h
Customer Assistant
Lidl —Swansea
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
7d
Customer and Operational Support
WarmZilla —Swansea
- £26,437 a year
- Hybrid work
- CRM software
- Microsoft Office
- Leadership
- Free parking
- Store discount
Quick apply
8d
Reception - Team Member
Premier Inn —Swansea
- Up to £13.06 an hour
- Part-time
- Customer service
- Hotel
- Employee discount
Quick apply
8h
Retail Assistant
EG On The Move Ltd —Swansea
- £10.95 - £12.90 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
4d
Receptionist / Animal Rehoming Assistant
RSPCA Llys Nini Branch - Carmarthen to Cardiff —Swansea
- £12.79 an hour
- Part-time
- Sales
- Customer service
- Front desk
- Employee discount
Quick apply
1d
Store Team Member
Home Bargains —Swansea
- £12.71 - £13.00 an hour
- Part-time
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
1d
Customer Service Assistant Nights
SHELL Swansea Bay —Neath
- £12.71 an hour
- Overtime
- Customer service
- In-person
- Cash handling
- Annual leave
Quick apply
1d
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Post Office Assistant
Kumar Stores Ltd —Swansea
- Up to £12.71 an hour
- Full-time
- Customer service
- English
- Accounting
Quick apply
14d
Store Colleague - Part Time
JDGYMS —Llanelli
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
17h
Retail Sales Assistant
Mamas & Papas —Swansea
- Part-time
- Sales
- Customer service
- IT
- Employee discount
Quick apply
13d
Team Member
KFC —Swansea
- Up to £12.21 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
3d
Customer Service Associate / Cashier
Swansea Building Society —Swansea
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Life insurance
Quick apply
Front of House Team Member
QSRP-BurgerKing —Swansea
- Quick service & fast food restaurant
Digital Trading & Content Administrator
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Customer service
- Merchandising
- Communication skills
- Free parking
- Employee discount
Quick apply
14d

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Customer Support, Veeqo

Project Kite - UK Parent -
Swansea

Apply Now

Job details

Full-time
1 day ago

Qualifications

Live chat
Microsoft Word
Microsoft Outlook
Customer service
English
Microsoft Office
Analysis skills
IT
AI
Communication skills
Debugging

Full job description

DESCRIPTION

This isn't a typical support role. As a Customer Support agent, you'll be a trusted partner to e-commerce businesses, from growing independent retailers to established multi-channel brands, helping them get the most out of Veeqo and unlock their full potential on Amazon. You'll work directly with business owners and their teams, solving complex operational challenges, shaping how we support our sellers, and collaborating across a wide range of internal teams including 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales. You'll also have the opportunity to join on-site visits at seller businesses, helping them launch with Veeqo, unblock critical issues, and build lasting partnerships in person. Beyond day-to-day support, you'll have dedicated time to contribute to meaningful projects: from trend analysis and process improvement to exploring how AI can transform the seller experience and reduce friction before it ever reaches the queue.

Key job responsibilities
You'll act as a strategic support partner to Veeqo's business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
You'll diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
You'll contribute to cross-functional projects, from training development, knowledge base creation and participate in on-site seller visits, supporting business launches and resolving high-impact issues in partnership with the wider Veeqo team.
You'll champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher-value work.
In every interaction, you'll embody Amazon's Customer Obsession Leadership Principle, building genuine, long-term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge-sharing, and continuous learning.

A day in the life
Your day kicks off with a team huddle — a collaborative space to share insights, tackle complex cases together, and stay aligned on what matters most. From there, your time is balanced between direct seller support and project work: whether that's analysing support trends, refining internal documentation, developing training materials, or prototyping a new approach to seller self-service. No two days look the same, and there's always an opportunity to make a real impact — for our sellers and for the team.

About the team
Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it.

BASIC QUALIFICATIONS

Experience in English-language communication skills, both written and verbal
Experience in customer service
Experience working with customers with a passion for delivering exceptional service, or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
Knowledge of and passion for e-commerce
Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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customer support, veeqo jobs in swansea, wls

Customer Support, Veeqo

Customer Contact Advisor

Team Member

Customer Team Member

Customer Assistant

Customer and Operational Support

Reception - Team Member

Retail Assistant

Receptionist / Animal Rehoming Assistant

Store Team Member

Customer Service Assistant Nights

Customer Service Representative

Customer Service Representative

Post Office Assistant

Store Colleague - Part Time

Retail Sales Assistant

Team Member

Customer Service Associate / Cashier

Front of House Team Member

Digital Trading & Content Administrator

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