Customer service manager Work, Jobs in Swansea (with Salaries)

Customer Service & Delivery Manager
the lcv group —Swansea
- £30,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
People & Service Manager
River Island —Swansea
- Weekend availability
- Sales
- Customer service
- Retail management
- Annual leave
- Employee discount
Quick apply
12d
Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Neath
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service Manager
B&M Retail —Carmarthen
- £27,873 a year
- Weekend availability
- Hospitality
- Customer service
- Employee discount
6d
Business Development Manager (BDM) - Swansea- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Swansea
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Military & Veterans Area Manager
Amazon UK Services Ltd. —Swansea
- Weekend availability
- Military
- Bachelor's degree
- Driving
- Flexible schedule
8d
Business Development Manager (BDM) - Carmarthen - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Carmarthen
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
ASDA Cafe Manager
Compass Group —Swansea
- £29,000 a year
- Full-time
- Customer service
- Organisational skills
- Café
- Employee discount
13d
Depot Manager Role
Holt JCB —Port Talbot
- Full-time
- Management
Branch General Manager
DFS —Llantrisant
- £38,449 - £50,500 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
4d
Sales Account Manager (Vehicle Leasing)
Marketing Futures Limited —Swansea
- £25,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
Quick apply
7d
Sales Manager
NEXT —Swansea
- From £12,436 a year
- Part-time
- Employee discount
3d
Senior Hotel Receptionist/Administrator - Guest Operations Lead
Olive Tapas and Wine Bar —Swansea
- From £24,784 a year
- Part-time
- Hospitality
- English
- Microsoft Office
- Free parking
Quick apply
Shift Manager
Symbro LTD —Swansea
- £13.50 an hour
- Full-time
- Customer service
- Quick service & fast food restaurant
- Communication skills
- Annual leave
- Employee discount
Quick apply
Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend
New Balance —Bridgend
- Weekend availability
- Customer service
- Basic maths
- Communication skills
- Employee discount
- Flexible schedule
Store Manager
B&M Retail —Llanelli
- Weekend availability
- Sales
- Leadership
- Employee assistance programme
- Employee discount
14d
Team Leader
Card Factory —Bridgend
- £13 an hour
- Leadership
Floor Manager
B&M Retail —Carmarthen
- £27,873 a year
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Employee discount
6d
Shop Manager
Whocult coffee + donuts —Porthcawl
- £14 an hour
- Weekend availability
- Hospitality
- Management
- Sales
- Employee discount
Quick apply
5d
Sales Manager (Insurance)
Insure My Life —Ammanford
- £30,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply

I want to receive the latest job alerts for customer service manager in swansea

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service & Delivery Manager

the lcv group
Swansea

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Management
Operations management
Customer service
Performance management
Organisational skills
Leadership
Time management

Full job description

Customer Service & Delivery Manager

Swansea Office, Riverside House, Normandy Rd, Plasmarl, Swansea SA1 2JA

About GVG

Global Vehicle Group (GVG) is the UK’s largest and most diverse B2B leasing broker. Through our specialist brands – Global Vans, Fleet Alliance, XLCR and LCV Group – we manage over 70,000 vehicles with assets under management exceeding £2.5 billion.

About the lcv group

The lcv group is one of the UK’s leading providers of vehicles. For more than 20 years we have supplied businesses with the best vans at the best prices, and our diverse range has expanded to include cars, fleet services, and flexible hire options.

The Role

As part of our continued growth, we are looking for a confident, organised, and detail-focused Customer Service & Delivery Manager to oversee the day-to-day operations of our Customer Service and Service Delivery functions.

This role is responsible for ensuring the teams consistently achieve targets, deliver excellent customer experience, and maintain high operational standards across all customer touchpoints. The successful candidate will take ownership of operational performance, reporting accuracy, process management, customer escalations, and the smooth coordination of customer documentation and deliveries.

This is a hands-on management role requiring strong organisational skills, accountability, and the ability to lead by example in a fast-paced environment.

What will I be doing

· Manage and support the Customer Service and Service Delivery teams on a daily basis

· Drive team performance against targets, KPIs, and operational objectives

· Monitor productivity, quality, and customer outcomes across both functions

· Provide coaching, guidance, and ongoing support to team members

· Foster a positive, accountable, and customer-focused working culture

Customer Service Operations

· Oversee customer enquiries, requests, and complaint resolution

· Take ownership of customer escalations and ensure timely, professional outcomes

· Ensure all customer interactions are handled efficiently and to a high standard

Service Delivery Operations

· Ensure accurate and timely delivery of customer documentation

· Coordinate and oversee customer deliveries and operational fulfilment

· Maintain high levels of accuracy and attention to detail across all documentation and processes

· Work closely with internal departments to ensure smooth customer journeys

Reporting & Operational Management

· Produce and maintain accurate operational reports

· Track departmental KPIs and provide regular updates to the Head of Customer Experience

· Identify operational issues and implement solutions proactively

· Support process improvement initiatives to increase efficiency and service quality

What do I need to succeed

· Previous experience within a customer service, service delivery, or operational management role

· Automotive industry experience is highly desirable

· Previous people management or team leadership experience is desirable

· Strong organisational and time management skills

· Excellent communication and problem-solving abilities

· Confident managing escalations and difficult customer situations

· High attention to detail and accuracy

· Ability to work in a fast-paced environment and manage multiple priorities

· Strong understanding of operational processes and performance management

Personal Attributes

· Confident and proactive

· Highly organised and dependable

· Customer-focused with a solutions-driven mindset

· Professional and approachable

· Positive attitude with strong leadership presence

· Able to motivate and support teams to achieve results

What we offer

We're going through an exciting part of our journey with lots of opportunity available in a very customer orientated and commercially focussed team;

Great work environment with team, charity and social events
Opportunity for development
Enhanced holidays
Enhanced family leave
Salary sacrifice benefits and product discounts
Health cash plan including access to GP appointments, benefits and EAP

Job Details:

Job Type: Full-time
Location: In person
Working Hours: Monday to Friday, 9:00am – 5:30pm
Salary: £30,000 per annum depending on experience
Monthly bonus scheme based on achieving KPIs

Pay: £30,000.00 per year

Benefits:

Cycle to work scheme
Health & wellbeing programme
On-site parking

Experience:

Customer service or operational management : 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in swansea

Customer Service & Delivery Manager

People & Service Manager

Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped

Customer Service Manager

Business Development Manager (BDM) - Swansea- Circa 41k Package - 53k OTE Uncapped

Military & Veterans Area Manager

Business Development Manager (BDM) - Carmarthen - Circa 41k Package- 53k OTE Uncapped

ASDA Cafe Manager

Depot Manager Role

Branch General Manager

Sales Account Manager (Vehicle Leasing)

Sales Manager

Senior Hotel Receptionist/Administrator - Guest Operations Lead

Shift Manager

Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend

Store Manager

Team Leader

Floor Manager

Shop Manager

Sales Manager (Insurance)

I want to receive the latest job alerts for customer service manager in swansea

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected