Implementation specialist Work, Jobs in Swansea (with Salaries)

Service Delivery Specialist
DigiTickets —Swansea
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Driving
Quick apply
Intelligence Development and Investigations Officer
South Wales Police —Bridgend
- £40,383 - £42,612 a year
- Full-time
- Travel
2d
Digital Product Specialist
Hywel Dda University Health Board —Carmarthen
- £40,559 - £48,841 a year
- Full-time
- English
- Communication skills
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
10d
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Swansea
- Full-time
- Azure
- Military
- Salesforce
Business Continuity Document Process Manager
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
3d
People & Culture Administrator - Temporary contract
TSC Subsea —Swansea
- Temporary
- English
- Human resources
- Flexitime
Quick apply
Amazon PPC & Marketplace Growth Manager
WWScenics —Swansea
- Hybrid work
- Microsoft Excel
- Social media management
- Free parking
Quick apply
6d
Manufacturing Engineering Internship, Electrical
Revvity —Llantrisant
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Liaison & Transition Mental Health Practitioner
Swansea Bay University Health Board —Pendre ED
- £40,559 - £48,841 a year
- Full-time
- Annual leave
3d
Software Development Manager
Reliant Trading and Technology Services Ltd —Aberdare
- £4,800 - £6,200 a month
- Full-time
- Software development
- APIs
- In-person
- Free parking
Quick apply
4d
Mechanical Design Engineer
TSC Subsea —Swansea
- Full-time
- AutoCAD
- Engineering
- Master's degree
Quick apply
Head of Taxation And Customs
Tata Steel —Port Talbot
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Tax experience
- Free parking
- Employee assistance programme
PBS Practitioner Level 4
M&D Care —Hirwaun
- £27,000 - £29,000 a year
- Full-time
- Nursing
- Applied behaviour analysis
- Psychology
- Annual leave
- Referral programme
Quick apply
Manufacturing Engineering Internship, Mechanical
Revvity —Llantrisant
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Residential Support Worker
Midway Transitional Solutions LTD —Rhondda Cynon Taff
- £29,600 - £31,400 a year
- Overtime
- Childcare
- Working with children
- In-person
- Store discount
- Paid training
Quick apply
5d
Advanced Pharmacist and Teacher Practitioner
Hywel Dda University Health Board —Llanelli
- £58,379 - £65,723 a year
- Full-time
- English
- University
Principal Clinical Neuro Psychologist - Llanelli
Brainkind —Pontyates
- Part-time
- Doctoral degree
- Free parking
- Annual leave
Stockroom Coordinator (38 hours / 12 Months FTC) - Bridgend
New Balance —Bridgend
- Nights as needed
- Microsoft Word
- English
- Communication skills
- Employee discount
Mental Health & Learning Disabilities Care Group Medical Director
Cwm Taf Morgannwg University Health Board —Bridgend
- £114,099 - £166,585 a year
- Part-time
- English
- Leadership
3d

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implementation specialist jobs near swansea

Service Delivery Specialist

DigiTickets
Swansea

Quick apply

Job details

Full-time
£27,000 - £32,000 a year

Benefits

Company pension
Company events

Qualifications

Hospitality
Driving Licence
Analysis skills
Driving
Computer networking
SaaS
Communication skills

Full job description

We’re looking for a driven and motivated Service Delivery Specialist to join the DigiTickets family, working within our EPOS Systems division based in Swansea. EPOS Systems specialises in the retail and food & beverage sectors, delivering intuitive, reliable, and scalable technology that empowers customers to operate efficiently. As a member of our Service Delivery team, you'll be responsible for ensuring our clients receive exceptional service at every touchpoint of their experience with EPOS Systems. You'll be expected to be highly organised, manage multiple priorities and client expectations - with a smile on your face and a spring in your step! Our willingness to go the extra mile has been a key driver of our growth over the past decade. We don't just answer the phone or emails in a machine-like manner - we work hard to build relationships and to exceed expectations, rather than simply meeting them.

Key responsibilities

Support & Service Delivery

Deal with inbound phone calls and support tickets swiftly and professionally.
Take ownership of support cases by seeing them through to conclusion.
Keep clients fully informed of progress at all stages.
Troubleshoot hardware and software issues, collaborating with technical teams as needed.
Build strong relationships with clients to ensure satisfaction and long-term retention.
Contribute to shared team knowledge and documentation.

Implementation

Configure EPOS systems, including product setup, inventory structures, menus, pricing, and integrations.
Conduct remote or onsite installations, including payment terminals (PDQs)
Train end-users and client teams on EPOS features and best practices.
Ensure seamless go-live transitions with minimal disruption to client operations.

What We’re Looking For

Essential

Experience in EPOS, retail technology, hospitality systems, or similar SaaS/tech environments.
Knowledge of networking fundamentals and hardware peripherals.
Strong analytical and troubleshooting abilities.
Excellent communication and stakeholder management skills.
Previous experience in a service delivery or implementation-focused role.
Confidence in conducting training sessions and leading customer-facing discussions.
Full Clean Driving Licence

Desirable

ICR Touch Experience
Solid understanding of retail or F&B operational workflows.
Experience with integrations (payment systems, stock management, CRM, accounting platforms).

We offer support from 08:00 to 20:00, 7 days per week. Shifts will be a mix of mornings, lates and weekends, working 37.5 hours per week.

This will be a hybrid of office and remote working. Core hours are office-based, evenings and weekends are remote.

What We Offer

Salary £27k - £32k depending on experience
25 days holiday pro rata, plus Bank Holidays, with time in lieu for any Bank Holidays worked (Bank holidays are worked on a rotational basis)
Nest Pension scheme
Discretionary company bonus
Company and department events throughout the year
Annual training budget, to support your personal development

Quick apply

Refine Your Search

implementation specialist jobs in swansea

Service Delivery Specialist

Intelligence Development and Investigations Officer

Digital Product Specialist

ICT Infrastructure Manager

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Business Continuity Document Process Manager

People & Culture Administrator - Temporary contract

Amazon PPC & Marketplace Growth Manager

Manufacturing Engineering Internship, Electrical

Liaison & Transition Mental Health Practitioner

Software Development Manager

Mechanical Design Engineer

Head of Taxation And Customs

PBS Practitioner Level 4

Manufacturing Engineering Internship, Mechanical

Residential Support Worker

Advanced Pharmacist and Teacher Practitioner

Principal Clinical Neuro Psychologist - Llanelli

Stockroom Coordinator (38 hours / 12 Months FTC) - Bridgend

Mental Health & Learning Disabilities Care Group Medical Director

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