Customer success manager Work, Jobs in Swanwick, Dby (with Salaries)

Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
7d
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Business Development Executive
Dawsongroup —Sutton-In-Ashfield
- Full-time
- Sales
- Business development
- Travel
Quick apply
Commercial Manager
Joseph Ash —Chesterfield
- £45,000 - £50,000 a year
- Civil engineering
- Sales
- Business development
- Employee assistance programme
Quick apply
10d
Deputy Manager
Iceland —Chesterfield
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Business Development Manager
Powerforce —Sheffield
- £28,000 - £32,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
- Annual leave
- Employee discount
Shift Manager
Iceland —Alfreton
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Customer Development Manager - Food
Caldic —Chesterfield
- Sales
- Analysis skills
- Communication skills
13d
Group CX Manager
Leger Shearings Group —Rotherham
- Up to £60,000 a year
- Full-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Annual leave
5d
Security Sales Specialist
Digital Space —Newark-on-Trent
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Free parking
- Work from home
Quick apply
4d
Outbound B2B Lead Generation & Appointment Setter – American Market
ant marketing —Sheffield
- £13 - £14 an hour
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
Service Coordinator
Rehlko —Heanor
- Full-time
- Employee assistance programme
Store Manager
Heron Foods —Nottingham
- £30,920 a year
- Full-time
- Customer service
- Retail management
- Annual leave
Quick apply
4d
Graduate Management Trainee - Mansfield / Worksop
Enterprise Mobility —Mansfield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Store Manager
Card Factory —Nottingham
- £31,083.09 a year
- Leadership
- Communication skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Chesterfield
- £3,800 a month
- Full-time
- Sales
Quick apply
Business Development Manager
Sentinel Fleet Managment —South Normanton
- Full-time
- Sales
- Microsoft Office
- Travel

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Referrals Coordinator

Esland -
Belper

Quick apply

Job details

Permanent | Full-time
£31,500 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
Car scheme

Qualifications

Childcare
Customer service

Full job description

Description

We are on the lookout for a proactive team player to join our business development team supporting the Business Development Managers and working with and reporting to the Placements Director to achieve successful outcomes. This role is remote with regular visits to Esland Services and Support Centre in Belper, working 9am - 5pm Monday to Friday.

Key Responsibilities

Support the Referrals Manager in all aspects of the referral management for Esland

Supporting with all incoming referrals (via email, phone, and online portals)

Work with the Business Development Managers to understand the unique individual requirements of all Esland services, so that you have a thorough understanding of appropriate referrals for their services

Triage referrals in line with the above to and provide feedback to the LA’s where referrals are deemed inappropriate

Track inappropriate and appropriate referrals and offers on our CRM system Gold-Vision

Ensure all new placements are entered accurately and in full onto Gold-Vision at the point of placement

Support all services to obtain any paperwork required for them to make appropriate placement decisions

Be target driven

Work with the wider Business Development team to identify new contacts and opportunities within the LA’s

Contribute to the delivery and referral processes of the BD team

Manage LA and internal enquiries and be the first point of call for Esland

Maintain links with Local Authorities, Commissioning Officers, and Placement teams to create a positive working relationship

Manage the LA contact database, on our CRM system

Oversee the IPA`s (individual placement agreements) for the organization, and maintain a spreadsheet of all IPA`s

You will work with key stakeholders to ensure that all placements are well-matched and safe putting the best interests of our young people first

Attend Team Meetings

Attend relevant training or external events

Be part of a team and have fun

Overtime, after training and development potentially lead on all referral management for schools across Esland

Skills, Knowledge and Expertise

You are a team player with a positive approach to all tasks and communication

You can be tenacious and are confidentially able to challenge

You are IT able, excel, word, database, use of a computer and systems

Competent communicator and excellent verbal and written skills

You can successfully manage situations, demonstrating the ability to turn challenges into successes

You are professional and approachable to all levels of staff and management

Have excellent customer service skills

You can hit deadlines and manage different levels of workload

You are emotionally resilient, and able to deal with some sensitive information confidentially about the children we support

You will role model the Esland values, and work well with the team

Experience in the role would be advantageous but not essential, as full training will be provided

Benefits

A competitive salary of up to £31,500 per annum (depending on experience).
26 days annual leave plus bank holidays
Enrolment into Esland pension scheme
Fantastic opportunities for career development
Cycle to work scheme
Access to the Green Car Scheme
Access to our confidential Employee Assistance Programme and Online GP service 365 days a year
A £500 bonus via our 'Refer a Friend’ scheme
Relaxed dress code
Access to big-brand deals and discounts via our employee benefits scheme E-Together
A day off for your birthday (in addition to your holiday entitlement)
Access to a holiday home based in the Peak District where you can stay for free, on the company!
The opportunity to make a real difference to a child's life!

About Esland

With over 35 years of residential childcare experience, the Esland group now has more than 65 residential children’s and assessment homes, and five schools, that are spread across the Kent, Hertfordshire, Yorkshire, Derbyshire, Lincolnshire, Shropshire, Staffordshire, Wiltshire, Bedfordshire, Nottinghamshire, West Midlands and Northamptonshire regions of England.

This also includes our Esland online school accessible to children throughout the UK which helps to deliver education to children missing education by utilising our specialised Turning the Curve education programme.

With over 800 team members and over 200 young people supported we strive to help our children achieve their very best outcomes, through our bespoke residential care, education, therapeutic and activity-led wraparound services.

Quick apply

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customer success manager jobs in swanwick, dby

Referrals Coordinator

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