Senior coordinator Work, Jobs in Sway, Ham (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Lead Service Coordinator - Young People (Permanent, 37.5 hours per week; 28760.06 - 30051.74 per annum) Monday - Friday
Bournemouth Churches Housing Association —Poole
- Full-time
- Communication skills
Quick apply
Operations Coordinator - Portsmouth
BTS —Portsmouth
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HSE Sr Coordinator
CBRE —Southampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operations & Supply Chain Manager
Total Distribution & Retail Solutions Ltd —Christchurch
- £40,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
8d
Senior Adviser
RNLI —Poole
- £62,623 - £73,674 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
5d
Senior Administrative Assistant
Hampshire County Council —Gosport
- £25,186 - £26,244 a year
- Microsoft Outlook
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
8d
Accounts Payable Coordinator
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Time management
Quick apply
6d
Execution Coordination Senior Associate
JPMorganChase —Bournemouth
- Full-time
- Microsoft Powerpoint
- Communication skills
Risk Assessment and Reporting Coordinator - Associate
JPMorganChase —Bournemouth
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
5d
Project / Operations Coordinator (Rail & Industrial Equipment)
Depot Dynamic —Ringwood
- Full-time
- Maintenance
- Project management
- In-person
- Flexible schedule
Quick apply
Senior Midwifery Practitioner - Community Coordinator
University Hospital Southampton NHS Foundation Trust —Southampton
- £49,387 - £56,515 a year
- Full-time
- Nursing
- Time management
2h
Activities and Wellbeing Manager
Allegra Care —Christchurch
- £15.18 an hour
- Part-time
- Microsoft Office
- Supervising experience
- IT
Quick apply
Dispatch and Distribution Manager
B & C Evergreen Supplies Limited T/As Oakhouse Foods —Verwood
- £33,400 - £36,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Organisational skills
- Employee discount
- Sick pay
Quick apply
Head of Operations
City of Portsmouth College —Portsmouth
- £66,627.59 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
2d
Senior Case Worker (Hospitals)
Hampshire County Council —Southampton
- £33,178 - £36,369 a year
- Weekend availability
- Hybrid work
- Nursing home
- Hospital
- Analysis skills
- Annual leave
- Employee assistance programme
1d
Senior Property Manager
Churchfield Sales & Lettings LTD —Bournemouth
- £32,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
Quick apply
14h
Teaching Fellow or Senior Teaching Fellow in Nursing (Adult)
University of Portsmouth —Portsmouth
- £41,064 - £56,535 a year
- Full-time
- Hybrid work
- University
- Mentoring
- School
- Employee discount
12d
Business Development Manager
Durateam Environmental —Gosport
- Full-time
- Driving
- Communication skills
- Time management
Quick apply
Senior Quantity Surveyor
Broad Construction Ltd —Christchurch
- Up to £60,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Contracts

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Customer Care Manager

Dandara -
Southampton

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

senior coordinator jobs in sway, ham

Customer Care Manager

Lead Service Coordinator - Young People (Permanent, 37.5 hours per week; 28760.06 - 30051.74 per annum) Monday - Friday

Operations Coordinator - Portsmouth

HSE Sr Coordinator

Operations & Supply Chain Manager

Senior Adviser

Senior Administrative Assistant

Accounts Payable Coordinator

Execution Coordination Senior Associate

Risk Assessment and Reporting Coordinator - Associate

Project / Operations Coordinator (Rail & Industrial Equipment)

Senior Midwifery Practitioner - Community Coordinator

Activities and Wellbeing Manager

Dispatch and Distribution Manager

Head of Operations

Senior Case Worker (Hospitals)

Senior Property Manager

Teaching Fellow or Senior Teaching Fellow in Nursing (Adult)

Business Development Manager

Senior Quantity Surveyor

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