Helpdesk support Work, Jobs in Swindon, Wil (with Salaries)

Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £36,050 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
2d
Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 - £27,500 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
3d
DCL Business Support Assistant
SouthOxfordshireAndVale —Abingdon
- £33,565 - £39,271 a year
- Microsoft Office
- Data entry
- Time management
- Flexible schedule
Quick apply
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
KBR —Swindon
- Part-time
1d
Apprentice ICT & Media Support Technician
Swindon Academy —Swindon
- £15,000 - £18,000 a year
- IT
- Communication skills
- School
8d
Nights Service Desk Advisor
Trust Systems —Cirencester
- Up to £32,000 a year
- Full-time
- English
- Windows
- In-person
- Life insurance
- Referral programme
Quick apply
7d
Senior Web Delivery Manager
UK Research and Innovation (UKRI) —Swindon
- £46,743 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
10d
Senior Web Delivery Manager
UK Research and Innovation —Swindon
- £46,743 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
4d
Senior Ticketer
Audley —Witney
- £27,000 - £32,000 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
3d
Administrator (9-Month FTC)
VINCI Facilities UK —Witney
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Assessment Service Consultant
RM Education Limited —Abingdon
- Microsoft Excel
- Project management
- Communication skills
Senior Application Engineer - HCM
Public Sector Resourcing —Swindon
- £41,380 - £52,197 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- Java
11d
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
School Caretaker
Mitie —Newbury
- £13.73 an hour
- Full-time
- School
- Employee discount
Senior IFS Finance Expert
Evotec —Abingdon
- Full-time
- Remote
- System design
- Master's degree
- SQL
- Annual leave
- Flexible schedule

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Customer Systems Support
iFacility —Shepton Mallet
Handling calls, emails, and support cases for customers and keeping them updated on progress of issues and queries. Experience with remote support software.
£25,800 a year
Quick apply
3d
Helpdesk Team Manager
Arcus FM —Cirencester
Contribute to the development and implementation of robust departmental processes to maintain a high-quality service for internal and external customers.
Up to £36,050 a year
Quick apply
2d

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Helpdesk Team Manager

Arcus FM -
Cirencester

Quick apply

Job details

Full-time
Up to £36,050 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Customer service
Microsoft Office
Analysis skills
Supervising experience
Maths
Relationship management
Contracts
IT
Leadership
Communication skills
Time management

Full job description

We are now seeking for a Team Manager to join us on a permanent basis at our Cirencester site.

Leading a team of colleagues to provide front line support for our customer. Managing individual performance and being part of a wider management team.

Supervise and manage the effective receipt, processing, and scheduling of both reactive and planned maintenance work orders.
Act as an escalation point, reporting to the Operations Manager and deputising when required.
Lead weekly team huddles and provide feedback to the Management Team on actions and outcomes.
Work with Senior Management to ensure effective handovers between shifts, delivering a consistent and seamless service.
Contribute to the development and implementation of robust departmental processes to maintain a high-quality service for internal and external customers.
Support Heads of Department in identifying areas for improvement and preparing performance reports as required.
Collaborate with Team Managers to ensure operatives are appropriately trained, coached, and supported to achieve agreed objectives and personal goals.
Provide support for ad hoc activities and seasonal projects as required.
Build and maintain strong relationships with field teams and key contacts within FM service providers to support the closure of outstanding actions.
Deliver accurate, concise daily reporting on work order resolution in line with agreed KPIs.
Promote and ensure behaviours across the team align with Arcus Values.
Manage people and performance to ensure customer availability, including rota management, annual leave, absence, and overtime in line with company policies.
Conduct regular one-to-one meetings and performance reviews with direct reports.
Celebrate success by recognising strengths and sharing best practice across the team.

Essential Experience & Knowledge

A minimum of 5 GCSEs at grade C/4 or above, including English and Maths.
Strong understanding of FM and support services contracts, including performance measurement and monitoring.
Knowledge of FM operations, including web-based systems, IT best practices, industry trends, and customer service principles.
Experience supervising teams within a call centre or customer service environment.
Proven experience working in a professional customer services setting.
Demonstrable evidence of influencing positive change within a call centre or customer service environment.

Desirable

Understanding and experience of the retail industry.

Skills & Competencies

Excellent verbal communication skills with a confident and professional telephone manner.
High levels of accuracy and precision in written communication.
IT literate, with experience using MS Office, particularly Word and Excel.
Strong administration and time management skills.
Ability to manage, motivate, and develop staff, including through periods of change.
Ability to delegate effectively, work under pressure, and meet tight deadlines.
Strong leadership skills, with the ability to inspire, motivate, and influence positive change.
Effective process and performance management capabilities.
Strong problem-solving and analytical skills to support sound decision-making.
Excellent relationship management skills, with a collaborative and team-focused approach.

VALUES & BEHAVIOURS

Driven, confident, and commercially aware, with a proactive, professional, and approachable ‘can‑do’ attitude.

When you join us you will receive:

Salary: up to £36,050 depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Quick apply

Refine Your Search

helpdesk support jobs in swindon, wil

Helpdesk Team Manager

Customer Helpdesk Support

DCL Business Support Assistant

IT Support Engineer - Fixed Term

Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027

Apprentice ICT & Media Support Technician

Nights Service Desk Advisor

Senior Web Delivery Manager

Senior Web Delivery Manager

Senior Ticketer

Administrator (9-Month FTC)

Assessment Service Consultant

Senior Application Engineer - HCM

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

School Caretaker

Senior IFS Finance Expert

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