Service desk support Work, Jobs in Swindon, Wil (with Salaries)

Service Desk Assistant
Workman Facilities Management Limited —Swindon
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
3d
Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
8d
Front Desk Receptionist
I M Accident Repair Centre —Penton Mewsey
- £27,000 - £33,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
5d
Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
1d
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £13.60 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
1d
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
Guest Experience Advisor FTC Part-Time 8hrs - Designer Outlet Swindon
Savills Management Resources —Swindon
- £13.10 an hour
- Part-time
- Hospitality
- Customer service
5d
Workplace Host
CBRE —Swindon
- Full-time
- Customer service
- Front desk
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
9d
Field Service Technician / Engineer - Swindon
nGeneration —Swindon
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
11d
Customer Support Service Executive (maternity cover)
Innovate UK —Swindon
- £30,895 a year
- Full-time
- Maintenance
- Presentation skills
- IT
4d
Technical Support Manager
Aggreko —Swindon
- Full-time
1d
Hire Desk Clerk
SunbeltRentals —Kemble
- Microsoft Outlook
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
2d
Senior Service Desk Analyst (DV Security Clearance)
CGI —Chippenham
- Full-time
- DevOps
- Agile
- IT
Quick apply
10d
Main Gate Receptionist
Serco Plc —Swindon
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
9d
Service Desk Manager
Ecotricity —Stroud
- Hybrid work
- Bar
- AWS
- Leadership
- Employee discount
IT Support Apprentice
QA Apprenticeships —Abingdon
- £15,600 a year
- Full-time
- IT
- Communication skills
IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.
AAG, IT, AI, Telecoms & Tech (Alfred Ashley Group Ltd) —Cirencester
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Work from home
Quick apply
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
Experienced Advisor IT
Public Sector Resourcing —Swindon
- £27,756 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Microsoft Office
1d

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Service Desk Assistant

Workman Facilities Management Limited
Swindon

Quick apply

Job details

Full-time
£25,000 - £35,000 a year
3 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Gym membership
Life insurance
Referral programme

Qualifications

Customer service
Administrative experience
Communication skills

Full job description

About the role

The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues.

The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues.

Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms.

What matters most in this role

Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion.

Our focus is to provide excellent customer service. It is important to be able to prioritise, to identify which requests are urgent and important and deal with those swiftly, while not losing sight of other requests and responsibilities.

Day to day, you’ll

You will be working as part of a busy team, dealing with email requests into a shared Inbox and answering the dedicated Service Desk telephone.
Providing the first point of contact for customer and tenant queries and concerns.
Handling incoming calls and manage outgoing calls.
Using Service Desk software platforms Planet and Dwellant to log call requests.
Liaising with wider team members to ensure the best resolution, consistent with the contract.
Liaising with relevant contractors in relation to all aspects of Service Desk requirements.
Responding to queries, amending data and following up tasks.
Working closely with Service Desk team members and wider Workman colleagues.

What we expect of you

A friendly, proactive and positive approach to the role.
Excellent and professional communication skills, an ability to remain focused, with a strong team working approach.
Prior experience in an administrative and customer service role, but in house training will be provided.

Our core belief

Great Workmanship starts with getting the fundamentals right.

Even though we're in the property business, we're all about the people.

Everything we do is built on collaboration, empowerment, autonomy, and integrity – not just words, but how we actually work.

Why Workman?

Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
37.5 hours a week
Study support (where applicable)
Discretionary annual bonus and salary reviews.
Healthcare, life insurance & wellness programme.
Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
Social events throughout the year including a firm wide Christmas party!
Generous referral bonus.

Quick apply

Refine Your Search

service desk support jobs in swindon, wil

Service Desk Assistant

Helpdesk Manager (Telecoms)

Front Desk Receptionist

Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst

Guest Experience Advisor FTC Part-Time 8hrs - Designer Outlet Swindon

Workplace Host

IT Service Desk Apprentice

Field Service Technician / Engineer - Swindon

Customer Support Service Executive (maternity cover)

Technical Support Manager

Hire Desk Clerk

Senior Service Desk Analyst (DV Security Clearance)

Main Gate Receptionist

Service Desk Manager

IT Support Apprentice

IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.

Senior IT Service Desk Engineer

Experienced Advisor IT

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