Head of customer service Work, Jobs in Swindon (with Salaries)

Head of GNFR Procurement
Oak Furnitureland —Swindon
- £80,000 - £90,000 a year
- Full-time
- Presentation skills
- Contracts
- IT
- Free parking
- Employee assistance programme
Area Manager (Holiday Lettings) – Cotswolds, Somerset & Dorset
Classic Cottages —Cirencester
- £30,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
Head of Customer Experience - Automation
Nationwide Building Society —Swindon
- From £96,000 a year
- Temporary
- Continuous improvement
- Driving
- Financial services
4d
Head of Service Delivery
UK Research and Innovation (UKRI) —Swindon
- £70,752 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
5d
Head of Service Delivery
UK Research and Innovation —Swindon
- £70,752 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
4d
Customer Service Team Manager
Oak Furnitureland —Swindon
- £34,437.32 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee assistance programme
2d
Head of Purchasing and Supply Chain
BG Automotive Ltd —Swindon
- Full-time
- In-person
- Leadership
- Free parking
Quick apply
9d
Regional Head of Maintenance
Royal Mail Group —Swindon
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Annual leave
10d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
8d
Regional Wholesale Manager
Rave Coffee —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Commercial Key Account Manager
Wasdell Packaging Ltd —Swindon
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
Quick apply
Property Manager
LRG —Swindon
- £27,500 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Caretaker
Pinnacle Group —Swindon
- £25,387.44 a year
- Full-time
- Carpentry
- Customer service
- Plumbing
- Annual leave
- Employee assistance programme
Quick apply
Working Together Coproduction Lead
Swindon Borough Council —Swindon
- £46,142 a year
- Full-time
- Hybrid work
- English
- Travel
Quick apply
5d
Service Colleague (Food Services)
ASDA —Swindon
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
3d
Team Manager - Adult Community Team
Swindon Borough Council —Swindon
- £63,837 a year
- Full-time
- English
Quick apply
Customer Delivery Driver
ASDA —Swindon
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Manager, Kurt Geiger, Swindon Outlet
Kurt Geiger —Swindon
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Specialist – Traffic Management
Swindon Borough Council —Swindon
- £45,091 a year
- Full-time
- English
- Travel
Quick apply
11d
Senior Specialist – Highways Operations
Swindon Borough Council —Swindon
- £49,282 a year
- Full-time
- English
- Travel
Quick apply
12d

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Head of GNFR Procurement

Oak Furnitureland -
Swindon

Apply Now

Job details

Full-time
£80,000 - £90,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Procurement
Logistics
Presentation skills
Contracts
IT
Negotiation

Full job description

ROLE PURPOSE

Reporting to the Chief Financial Officer, the Head of GNFR Procurement is a new, strategic, autonomous role designed to identify and execute value-driven opportunities across the company’s Goods Not For Resale (GNFR) expenditure. As a standalone Head of Department, you will have sole responsibility for the end-to-end contract lifecycle, focusing on securing significant cost savings and service improvements, initially within Logistics and IT categories

CORE RESPONSIBILITIES

Contract Negotiation & Commercial Strategy: Lead the negotiation of key contracts to deliver enhanced commercial terms, cost savings, and/or improved service levels.
Performance Frameworks: Ensure all contracts include robust, relevant Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive supplier accountability.
Must be highly proficient in drafting, structuring and negotiating complex supplier contracts.
Risk Management & Exit Strategy: Guarantee that every contract contains "clean" exit clauses, providing the business with the flexibility to terminate should service standards fall below expectations.
Contract Governance: Design and maintain a comprehensive contracts database to track values, identify risks/opportunities, and provide visibility on critical negotiation timelines (start and finish dates). Plan and implement any other relevant procurement governance that is required.
Cross-Functional Collaboration: Act as a strategic partner to the Legal Counsel and all functional heads across the business to ensure procurement activities align with operational and legal requirements.
Financial Impact: Secure a minimum of £500k p.a. in savings during the first year, with a long-term target of £1m+ p.a.

SKILLS AND EXPERIENCE

MCIPS (or equivalent) Qualified procurement professional.
Previous experience (10+ years) in a similar role, with extensive GNFR procurement experience, ideally within Logistics and IT.
Self-Starter: Highly driven and capable of working independently without a supporting team.
Commercial Acumen: Deep understanding of contract law and commercial levers to drive savings.
Category Expertise: Proven experience managing GNFR contracts, with a specific focus on Logistics and IT sectors.
Influencing Skills: Ability to build strong relationships with internal stakeholders and external vendors to achieve business objectives.
Diplomatic
Customer centric focus
Ability to influence without direct authority
Strong commercial awareness, understanding financial impacts of any issues or opportunities.
Resilience: Ability to prioritise conflicting demands in a fast-paced, results-driven environment.
Confident in presenting to all levels within the business including Executive/ Board level.

BENEFITS

Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
25 days holiday per year plus bank holidays
Birthday: an additional day off for you to celebrate your birthday
Hybrid working
Pension: 5% basic salary employer contribution with 4% employee contribution
Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
Free on-site parking

Apply Now

Refine Your Search

head of customer service jobs in swindon

Head of GNFR Procurement

Area Manager (Holiday Lettings) – Cotswolds, Somerset & Dorset

Head of Customer Experience - Automation

Head of Service Delivery

Head of Service Delivery

Customer Service Team Manager

Head of Purchasing and Supply Chain

Regional Head of Maintenance

Senior Customer Experience Manager

Regional Wholesale Manager

Commercial Key Account Manager

Property Manager

Caretaker

Working Together Coproduction Lead

Service Colleague (Food Services)

Team Manager - Adult Community Team

Customer Delivery Driver

Assistant Manager, Kurt Geiger, Swindon Outlet

Specialist – Traffic Management

Senior Specialist – Highways Operations

I want to receive the latest job alerts for head of customer service in swindon

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