Crm manager Work, Jobs in Syston, Lec (with Salaries)

CRM Manager
Dunelm —Leicester
- Continuous improvement
Global CRM & Lifecycle Manager (MC621)
Triumph Motorcycles —Hinckley
- Full-time
- Marketing
- Annual leave
- Employee discount
Account Development Manager
Welcomm Communications Ltd —Market Harborough
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Work from home
Quick apply
13d
Account Manager
Swytch Graphics Ltd —Leicester
- From £29,000 a year
- Full-time
- Customer service
- Project management
- Organisational skills
- Profit sharing
Quick apply
14d
Business Development Consultant
Toomey Leasing Group —Derby
- Up to £35,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
Account Manager (Waste Management)
Stadia Group Limited —Enderby
- £30,000 - £40,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
- Health & wellbeing programme
Quick apply
13d
Marketing & Communications Assistant
Caress Manufacturing Limited —Hinckley
- Full-time
- Hybrid work
- CRM software
- Marketing
- Salesforce
- Sick pay
Quick apply
Business Development Executive
Service Innovation Group UK —Derby
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
14d
Internal Sales Account Manager (Sheet Metal)
ADS Laser Cutting Ltd —Leicester
- Full-time
- Sales
- Customer service
- Employee assistance programme
Quick apply
Commercial Sales Executive — Apple for Business
KRCS Group —Nottingham
- £30,000 a year
- Hybrid work
- Sales
- Presentation skills
- Annual leave
Senior Sales Executive (Saas Solutions)
Microlise —Nottingham
- From £65,000 a year
- Sales
- Salesforce
- Communication skills
- Employee assistance programme
13d
Senior Sales Executive
Clarendon Growth Partners L.L.C-FZ —Leicester
- £28,000 - £40,000 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Driving
- Flexitime
Quick apply
Internal Account Manager
Wireless Logic mdex GmbH —Nottingham
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Sales
- Work from home
Production Specialist
UNiDAYS —Nottingham
- Hybrid work
- CRM software
- Salesforce
- No experience needed
- Employee assistance programme
Sales Account Manager
First Fence —Swadlincote
- £34,532.30 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Product Marketing Manager
Blue Light Card —Leicester
- Hybrid work
- Financial services
- Communication skills
- Free parking
- Annual leave
Field Sales Representative (KBB)
Cosentino —Nottingham
- £40,000 - £42,000 a year
- Sales
- Salesforce
- Merchandising
Quick apply
Account Manager - Public Sector
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Account Manager - Public Sector
Experian —Nottingham
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply

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CRM Manager

Dunelm -
Leicester

Apply Now

Job details

Permanent

Qualifications

Salesforce Marketing Cloud
Continuous improvement

Full job description

Overview

Home. There’s no place like it.

And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

We are the UK’s Number One homewares retailer offering c100,000 products building a consumer-focused total retail business that delights customers through our multichannel operation.

Department overview

CRM works within the performance marketing team in the Digital area of our business.

We are tasked with contributing to the overall business growth through digital performance. Due to the direct link our channels have with customers online and instore, we are a team who interact with many different areas of the business. We consider our role being to connect our customers with our fabulous product and everything that is great about shopping with Dunelm.

Work your way, together

We’re a hybrid business, which means you’ll have flexibility alongside time together with your team. In this role, you can expect 2 days a week in the office or on-site, helping you stay connected, collaborate and do your best work for our customers

What you'll be doing

Objectives, Goals & Responsibilities:

The key objectives and goals of the role are to grow awareness of Dunelm’s product range, improve engagement and retention and increase shopping frequency and average order value through relevant and timely communications and notifications.

As the CRM Manager, you will…

Support & develop the customer relationship strategy and planning within the CRM team, delivering towards the overall CRM and Digital growth strategy.
Develop our customer email marketing and push notification approach to become more relevant & timely whilst retaining a product focus that keeps us in line with brand messages and brings value & enjoyable shopping experiences for our customers.
Optimise the use of our CRM technologies to increase the degree to which we use data in our marketing comms to increase relevance and performance but also to create efficiencies and scale what we do.
Continually develop your understanding & application of the data, email and push notification platform functionality to increase our adoption of these and drive value and performance as a result.
Develop & undertake opportunities across email and other channels including onsite personalisation, My Account on Dunelm.com and the Dunelm app and store e-receipting/vouchering to improve the customer experience & order frequency.
Work with our data and I&A teams to implement a robust test and learn culture across our CRM campaigns, audiences and communication initiatives.
Be technical, commercial and creative in everything you do, able to stretch the boundaries and step change how we use our data, our communications and the orchestration of messaging.
Build and maintain brilliant, and collaborative, relationships with key stakeholders from digital trading, technology, I&A and brand marketing teams.

What we'll look for in you

The role will be varied and evolve fast, you’ll need to:

Be adept in the use of Salesforce Marketing Cloud or similar ESP.
Be the driving force for change in how we use Salesforce to meet our email growth, personalisation and revenue targets.
Test and learn wherever possible utilising all agreed opportunities within the email platform to improve what we do.
Support the CRM team in delivering engaging communications, using data and insight to personalise content, drive relevance and inspiration and target for performance.
Forge and maintain strong relationships throughout the business, and across the wider Customer, Commercial and Technology teams.
Strengthen engagement and involvement with internal stakeholders, ensuring people internally and externally feel well informed and empowered.
Leverage our technology and third party systems, ensuring we get maximum value from both.
Champion the use of data in email communications hard – from collection of data to grow and strengthen the database, apply segmentations and develop our ability to personalise content, we need data to be at the heart of what we do as a CRM team & what we send to customers.
Use our measurement framework and KPI's to share our successes and challenges in email marketing helping to inform us of how to grow the contribution of the channel further.

You will have an open mind and unbiased approach to your role, support continuous improvement by sharing your own knowledge, experience and insights and be able to work collaboratively and enthusiastically in a fast changing and responsive environment.

Essential Skills:

Your Skills & Experiences

A proven track record working in customer teams within in a B2C retail business, with good digital exposure
A proven detailed understanding of methods in Salesforce Marketing Cloud for personalising content, journeys and experiences based on customer behaviors, audiences and data.
Demonstrated ability to plan based on commercial and customer needs & to retain flexibility in approach.
Highly commercial and customer focused
Excellent communication and the ability to work collaboratively and in a cross functional environment
Analytical, curious mindset, confident with numbers and with a growth mindset.

Behaviors we look for:

Stronger Together:

Providing clear, simple and succinct messages that engage others
Building a network of internal and external connections to help with decision making

Keep Listening and Learning:

Being able to respond to and commit positively to changing needs to achieve business agility.
Exploring other areas of the business and joining the dots.

Long Term Thinking:

Using data and latest research to acquire a deeper understanding of our customers and their experiences.
Providing clarity of purpose and direction for others to help them align their contribution.
Making timely and proactive decisions based on intuition and information, knowing when we know enough.

Act Like Owners:

Embracing challenges, getting to root causes and delivering sustainable solutions.
Seeking to be a leading voice in your area of expertise.
Future-proofing activity to avoid duplication and inefficiencies further down the line – keeping things simple

Apply Now

Refine Your Search

crm manager jobs in syston, lec

CRM Manager

Global CRM & Lifecycle Manager (MC621)

Account Development Manager

Account Manager

Business Development Consultant

Account Manager (Waste Management)

Marketing & Communications Assistant

Business Development Executive

Internal Sales Account Manager (Sheet Metal)

Commercial Sales Executive — Apple for Business

Senior Sales Executive (Saas Solutions)

Senior Sales Executive

Internal Account Manager

Production Specialist

Sales Account Manager

Product Marketing Manager

Field Sales Representative (KBB)

Account Manager - Public Sector

Account Manager

Account Manager - Public Sector

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