Job Introduction
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Part time
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16 hours per week
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Monday - Thursday
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13:00pm - 17:00pm
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£13.45 per hour
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Free parking
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Opportunities for career development
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Plus our Sodexo employee benefits package
Receptionist
York - Part time
A role that keeps everyone smiling.
At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. So, whilst you enhance comfort and convenience, we'll enhance your career!
As a Receptionist with Sodexo, you'll be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience. Enjoy a role where you’ll love what you do.
What you'll do:
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Act as the first point of contact for visitors, guests, and building users, delivering a professional and welcoming experience at all times.
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Provide exceptional customer service by assisting with enquiries, resolving issues, and ensuring visitors are directed appropriately.
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Manage reception and visitor services, including visitor registration, access control, badge management, and host notifications.
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Answer telephone and switchboard calls professionally, ensuring queries are handled efficiently and accurately.
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Support room booking enquiries and provide facilities support to building users and clients.
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Maintain visitor management systems and ensure all security procedures and site access requirements are followed.
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Conduct regular checks of reception and office areas, ensuring a professional, safe, and welcoming environment.
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Monitor and maintain stationery points and other workplace support services across the building.
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Liaise effectively with clients, contractors, suppliers, and colleagues to ensure a seamless service experience.
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Log, track, and escalate service requests through the helpdesk system, ensuring issues are resolved promptly.
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Monitor service performance and identify recurring issues, escalating concerns and supporting continuous improvement initiatives.
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Provide administrative support to the Facilities Management team, maintaining accurate records, reports, and documentation.
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Ensure health & safety procedures, site policies, and security requirements are adhered to at all times.
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Support wider workplace and facilities services as required to ensure the smooth running of operations.
What you'll bring:
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A customer-focused professional with a passion for delivering exceptional service and creating positive customer experiences.
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Excellent communication skills, both verbal and written, with a confident and professional manner.
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Strong interpersonal skills with the ability to build positive relationships with clients, visitors, contractors, and colleagues.
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Previous experience in a customer service, reception, workplace, facilities, hospitality, or helpdesk environment is desirable.
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Strong organisational skills with the ability to manage multiple priorities and work effectively in a fast-paced environment.
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Excellent attention to detail and the ability to maintain accurate records and documentation.
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A proactive and resilient approach with the ability to work independently and use initiative.
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Strong IT skills, including Microsoft Office applications and workplace systems.
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A professional appearance and exceptional telephone manner.
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Good understanding of workplace security, visitor management, and health & safety practices.
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A reliable, trustworthy, and positive individual with a flexible and hands-on approach.
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Ability to work collaboratively as part of a team while remaining accountable for individual responsibilities.
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Strong problem-solving skills with the confidence to escalate issues appropriately and drive resolutions.
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A can-do attitude and commitment to continuously improving the customer experience.
Why Sodexo?:
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
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Unlimited access to an online platform offering wellbeing support
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An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
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Access to a 24hr virtual GP Service
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Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
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Save for your future by becoming a member of the Pension Plan
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Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
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Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
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Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Work with the best in the business.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
