Engagement manager Work, Jobs in Tadcaster, Nyk (with Salaries)

Customer Service Centre Team Manager
Innserve Ltd —Tadcaster
- £33,500 - £34,800 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
Community Engagement and Events Manager
Pocklington School —Pocklington
- £30,000 a year
- Call to connect
- Organisational skills
- School
9d
General Manager
Aramark —York
- £37,500 a year
- Full-time
- Management
- Continuous improvement
- Leadership
5d
Global Partnerships Manager
University of York —University of York
- £46,049 - £56,535 a year
- Full-time
- Microsoft Office
- Business development
3d
Destination Campaign Manager
North Yorkshire Council —Harrogate
- £38,220 - £42,839 a year
- Employee discount
Assertive Outreach Team Manager (Community)
Tees, Esk and Wear Valleys NHS Trust —York
- £49,387 - £56,515 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
6d
Reward and Wellbeing Manager
Brainkind —York
- £45,000 - £55,000 a year
- Full-time
- Free parking
- Annual leave
Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Social Media & Digital Marketing Manager (Full-Time)
Kennedy Roofing & Co Ltd, York —York
- £15 - £20 an hour
- Full-time
- Management
- Social media management
- Construction
Quick apply
11d
Reward Manager
Leeds Building Society —Leeds
- £64,000 - £86,500 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
- Flexible schedule
10d
Young People's Service Lead
St Gemma's Hospice —Leeds
- £39,125 - £46,661 a year
- Part-time
- Hospice
- Leadership
- Free parking
Principles Tester - Rail Signalling
JMD Railtech Ltd —York
- £110,000 - £130,000 a year
- Full-time
- Schematics
- Engineering
- System design
Quick apply
6d
Community Engagement Manager
Huddersfield Town Foundation —Huddersfield
- £26,500 - £29,500 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
Project Manager, New Horizon Fund
University of York —University of York
- £46,049 - £56,535 a year
- Part-time
- Project management
- Communication skills
- School
Operations Manager
Valor Hospitality —Harrogate
- £53,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
4d
Client Engagement and Marketing Manager
Ebsford Environmental Ltd —Castleford
- £40,195 - £45,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Civil engineering
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
3d
Marketing and Communications Manager
Pocklington School —Pocklington
- £36,793 a year
- Organisational skills
- Communication skills
- School
3d
People Specialist
Onebright —York
- £30,000 a year
- Call to connect
- Hybrid work
- Administrative experience
- Human resources
- IT
- Employee assistance programme
Quick apply
Manager, U.S. Broadcaster Servicing
The Premier League —City of York
- £100,000 - £120,000 a year
- Full-time
- Hybrid work
- Spanish
- Project management
- Presentation skills
- Work from home
Quick apply
3d

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Customer Service Centre Team Manager

Innserve Ltd -
Tadcaster

Quick apply

Job details

Permanent | Full-time
£33,500 - £34,800 a year
5 days ago

Benefits

Health & wellbeing programme
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

CRM software
Hospitality
Management
Analysis skills
Organisational skills
Leadership
Communication skills

Full job description

Are you:

· Someone who is passionate about customer service within a contact centre, callcentre, or similar environment, and looking for a full-time permanent team manager role with a difference? (this is a 35 hours per week post, covering a rota across 7 days, with opening hours between 8am and 9pm).

· Interested in joining our growing team of drinks dispense industry specialists, who specialise in installing and maintaining drinks dispense equipment at over 90000 licenced premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas. We deliver customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.

Working at Innserve, you'll enjoy:

· Competitive Grade 2 salary

· Generous holiday allowance: 21 days holiday + bank holidays.

· Hybrid working as standard (after qualifying period and full time office based training).

· Unlimited free premium hot and cold drinks on site.

· Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.

· But that’s not all! Each year, you’ll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too!

Your typical day as a Customer Service Centre Diagnostics Team Manager:

Supporting our Senior Customer Service Team Leader, in leading our customer service diagnostics team, driving excellence in customer support to deliver a best-in-class service, you will be responsible for overseeing this key team of Customer Service Diagnostics Advisors.

You will consistently drive high standards of performance, engagement, lead quality standards, and deliver on KPIs and SLAs ensuring that our customers receive the highest level of service and support. You will be responsible for the end-to-end lifecycle of diagnostic activity for Innserve from call logging, remote fix, and video diagnostics to efficient and timely allocation of work to our own technician resources and a nationwide network of partner service providers. This role provides genuine scope to deepen existing capability while developing new skills in a high-performance environment.

You will lead, motivate and develop a team, balancing day-to-day operational delivery with forward planning in a fast-moving environment. You will manage service activity, improve customer outcomes, and deliver against KPIs and performance metrics, whilst raising standards and contributing to continuous operational improvement. You will lead a team, managing individual and departmental performance, contributing to the wider success of the customer service function overall.

You’ll already have:

· Experience in a management or leadership role, ideally within a callcentre, contact centre, customer service function, or similar environment.

· Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.

· Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels.

· Strong leadership and people management skills, with the ability to inspire, guide and motivate a team.

· Experience working in a fast-paced, dynamic environment, and managing multiple priorities.

· Experience of managing service activity.

· Demonstrable success in driving customer service excellence, with a track record of achieving KPIs and metrics.

· Strong planning, organising and communication skills

· Strong attention to detail, organisational skills, self-motivation, multitasking or working independently with the ability to plan and prioritize workloads with a structured approach.

· The ability to assist and support colleagues around you and reprioritise your workload to achieve team goals as well as personal ones. Particularly at operational peak times.

· The ability to stay cool under pressure, within an often-challenging environment.

· Proven ability to influence stakeholders up to senior level.

· Confidence in challenging stakeholders or colleagues to effect best practice and decision making.

· Preferable:  An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential

· Experience in CRM systems and use of packages including Excel.

At Innserve, we are One Big Team. Interested in joining us?

Pay: £33,500.00-£34,800.00 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
Referral programme

Work Location: Hybrid remote in Tadcaster LS24 9HB

Quick apply

Refine Your Search

engagement manager jobs in tadcaster, nyk

Customer Service Centre Team Manager

Community Engagement and Events Manager

General Manager

Global Partnerships Manager

Destination Campaign Manager

Assertive Outreach Team Manager (Community)

Reward and Wellbeing Manager

Change & Implementation Manager

Social Media & Digital Marketing Manager (Full-Time)

Reward Manager

Young People's Service Lead

Principles Tester - Rail Signalling

Community Engagement Manager

Project Manager, New Horizon Fund

Operations Manager

Compliance Manager

Client Engagement and Marketing Manager

Marketing and Communications Manager

People Specialist

Manager, U.S. Broadcaster Servicing

I want to receive the latest job alerts for engagement manager in tadcaster, nyk

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