Service desk specialist Work, Jobs in Tameside, Gtm (with Salaries)

Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Business Change Support - North West
HM Courts & Tribunal Service —Ashton-Under-Lyne
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
7d
Office Administrator
Navigators —Salford
- £19,573 - £24,420 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
IT Assistant
Elite Chambers —Prestwich
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
- Free parking
Quick apply
1d
Operational Support Officer
HM Courts & Tribunal Service —Bradford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
11d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
6d
Hire Desk Manager
Nationwide Platforms —Birchwood
- Sales
- Customer service
- Team management
- Free parking
Customer Success Executive
SunbeltRentals —Warrington
- Sales
- Customer service
- Computer literacy
- Employee assistance programme
Quick apply
10d
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Senior IT Support Specialist / Solutions Engineer
Equasys —Warrington
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Paid training
Quick apply
Receptionist/Admin Assistant
Hoodtech Convertible Roof Specialists —Crewe
- From £24,785 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
9d
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- Communication skills
- Gym membership
Quick apply
9d
Hire & Sales Coordinator
GAP Group —Bradford
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Host / Receptionist - Alderley Park
Bruntwood —Alderley Park
- £27,976 a year
- Full-time
- Hospitality
- Annual leave
3d
Maintenance Assistant
Equans —Blackburn
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme

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service desk specialist jobs near tameside, gtm

Service Desk Team Leader

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

ITIL
Computer networking
Organisational skills
Leadership
Communication skills
Time management

Full job description

We are looking for a proven leader to join our growing team as we continue our shift toward a customer-centric, proactive, solution-driven, provider. We seek someone who is passionate about building a positive culture, delivering value-based outcomes for our customers, and directing technical teams away from a reactive approach. This is primarily a people leadership and service management role, focused on developing engineers, creating structure, maintaining service quality, and supporting the team through complex or high-pressure situations.

You will be responsible for leading and managing our Network and Infrastructure service desk teams to ensure the timely resolution of technical issues and exceptional customer support. This role requires technical credibility rather than deep hands-on ownership. A successful candidate should be able to provide direction during incidents, challenge diagnostic approaches, identify when escalation is required, and help engineers structure their thinking. They should be comfortable discussing infrastructure and networking issues at a practical level, while ensuring the right specialists remain accountable for technical resolution.

Day-to-day responsibilities:

Lead, mentor, and develop a team of 2nd/3rd line Network & Infrastructure engineers, fostering a high-performance and customer-focused culture.
Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution.
Encourage ownership, accountability, and workload prioritisation to allow your direct reports to bring blockers your way, when they truly require your input.
Oversee day-to-day Service Desk operations within their remit including incident, request, and escalation management, ensuring adherence to SLAs, KPIs, and service standards, monitoring ticket queues for timely resolution, and acting as the escalation point for complex or high-priority issues
Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans.
Be accountable for operational KPIs, service metrics, and operational performance data, ensuring they are within the agreed targets and initiatives are identified to drive continual service improvement
Support the Technical Services Manager in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers.
Support the technical teams in documenting key processes for existing and new customers, in line with ITIL practices

Experience and Skills:

Provide calm, confident leadership during escalations, high-pressure incidents, customer dissatisfaction, or internal conflict.
Act as a stabilising presence for the team, ensuring engineers feel supported while maintaining accountability for outcomes.
The ability to handle difficult conversations with professionalism, empathy, and clarity.
This role does not demand you to be the deepest technical specialist in the room, but you must have enough technical experience across infrastructure and networking environments to ask the right questions, guide diagnostic thinking, challenge assumptions, and ensure issues are being progressed effectively.
Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload
Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels
Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders
Knowledge of ITIL best practices and experience with service desk management tools preferred

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

service desk specialist jobs in tameside, gtm

Service Desk Team Leader

Service Desk Team Leader

Service Desk Engineer

Business Change Support - North West

EUC Engineer

Office Administrator

IT Assistant

Operational Support Officer

IT Service Desk Analyst Apprentice

Claims Notification Handler

Hire Desk Manager

Customer Success Executive

Business and Operations Support Engineer - 24/7 cover

Team Leader - RRRM

Senior IT Support Specialist / Solutions Engineer

Receptionist/Admin Assistant

System Support Specialist - North America

Hire & Sales Coordinator

Host / Receptionist - Alderley Park

Maintenance Assistant

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