Field support specialist Work, Jobs in Tamworth, Sts (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Volunteer Manager
Pathway Project —Lichfield
- £29,000 - £30,000 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Service Coordinator
Sunfish Services Limited —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
7d
Field Sales Support
Comfort Plus Products —Wolverhampton
- £35,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
Quick apply
2d
MDM Specialist
Inventus Group Limited —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
- Work from home
Quick apply
Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months
Independent Office for Police Conduct —Birmingham
- £52,499 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
3d
Mobile Device Management (MDM) Specialist
Inventus Group Limited —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Computer Science
- Bachelor's degree
- Work from home
Quick apply
4d
Service Coordinator
Arrow Industrial Group Limited —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Sales & Business Development Executive
GeoGrow Limited —Burntwood
- From £25,000 a year
- Full-time
- CRM software
- Civil engineering
- Sales
Quick apply
Service Coordinator & Operations Administrator
Granada Cranes Limited —Dudley
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Application Specialist
Fuann Ltd —Birmingham
- From £24,784.50 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
3d
Operations Manager – Mobile Automotive / DPF Specialist
DPF-PRO —Swadlincote
- £40,000 - £50,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
2d
Lymphatic drainage massage specialist
The Sculptress —Ashby-De-La-Zouch
- From £35 an hour
- Part-time
- Anatomy knowledge
- In-person
Quick apply
Suicide Bereavement Support Worker / Counsellor
Rethink Mental Illness —Dudley
- £13,228.50 a year
- Part-time
- Childcare
- Working with children
- IT
- Annual leave
- Employee assistance programme
Principal Public Health Specialist
City of Wolverhampton Council —Wolverhampton
- £60,144 - £63,535 a year
- Full-time
- Hybrid work
6d
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
3d
Recovery Coordinator (Hepatitis C Specialist)
Change Grow Live —Birmingham
- £28,557.79 - £32,802.41 a year
- Time management
- Annual leave
- Employee discount
9d
Maintenance Field Engineer (Safe Access)
Uni-Safe Access —Atherstone
- Full-time
- In-person
- Communication skills
- Employee assistance programme
Quick apply
3d
Specialist Counsellor
Resources for Autism —Birmingham
- £18,720 - £21,000 a year
- Temporary
- Hybrid work
- Microsoft Office
- Master's degree
- IT
- Employee assistance programme
- Flexible schedule
Quick apply
2d
Manufacturing Supervision - Production Manager
Doncasters —Birmingham
- Full-time
- Management
- Engineering
- Care plans
Quick apply

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field support specialist jobs near tamworth, sts

Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

field support specialist jobs in tamworth, sts

Sales Support & Customer Care Specialist-12 Month FTC

Volunteer Manager

Service Coordinator

Field Sales Support

MDM Specialist

Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months

Mobile Device Management (MDM) Specialist

Service Coordinator

Sales & Business Development Executive

Service Coordinator & Operations Administrator

Application Specialist

Operations Manager – Mobile Automotive / DPF Specialist

Lymphatic drainage massage specialist

Suicide Bereavement Support Worker / Counsellor

Principal Public Health Specialist

Fleet Delivery Specialist

Recovery Coordinator (Hepatitis C Specialist)

Maintenance Field Engineer (Safe Access)

Specialist Counsellor

Manufacturing Supervision - Production Manager

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