Senior advisor Work, Jobs in Tanfield, Dur (with Salaries)

Senior Customer Service Advisor
PDSA —Sunderland
- £25,446 - £26,209 a year
5d
People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
13d
Senior People Manager
NRG —Newcastle upon Tyne
- £55,000 a year
- Hybrid work
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Group Head of Talent
Arriva Limited —Sunderland
- Full-time
- Hybrid work
- Leadership
Quick apply
13d
Occupational Health Advisor
KP Snacks —Tanfield
- Part-time
- Hybrid work
- Travel
- Human resources
- Employee discount
Quick apply
Divisional Sales and Marketing Manager
Barchester Healthcare —Gateshead
- Sales
- Presentation skills
- Travel
Quick apply
VacancyTitle: Health and Safety Advisor
Grainger plc —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Regional People Partner - North East Region
Boots —Newcastle upon Tyne
- Full-time
- Human resources
- Employee assistance programme
- Employee discount
2d
Senior Occupational Health Advisor
Durham County Council —Durham
- £44,075 - £48,226 a year
- Full-time
- Hybrid work
- Communication skills
- Nursing
- Annual leave
7d
Senior People & Culture Advisor
YMCA North Tyneside —North Shields
- Up to £39,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Flexitime
- Gym membership
Quick apply
9d
Senior Beauty Specialist
Boots —North Shields
- £27,261 - £31,200 a year
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
VodafoneThree - Client Sales Lead
Vodafone —Newcastle upon Tyne
- Full-time
- Sales
- Negotiation
- Employee discount
7d
Apprentice financial advisor
TC-Group —Newcastle upon Tyne
- Full-time
- Financial services
- Communication skills
- Annual leave
Quick apply
Associate Director – Ground & Water
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Work from home
4d
Customer Success Lead
Cognassist —Hebburn
- Remote
- Sales
- Communication skills
- Life insurance
Quick apply
Senior Sales and Design Consultant
Rowen Homes —Gateshead
- £13.53 an hour
- Weekend availability
- Sales
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Head of Business Continuity and Resilience
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
12d
Senior Systems Engineer – Integration & Test
Lockheed Martin Corporation —Newcastle upon Tyne
- £118,000 - £147,000 a year
- Full-time
- Engineering
- University
- No degree
- Employee assistance programme
- Employee discount
Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Global Strategic People Business Partner
Sage —Newcastle upon Tyne
- Hybrid work
- Communication skills
17h

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Senior Customer Service Advisor

PDSA -
Sunderland

Apply Now

Job details

£25,446 - £26,209 a year
5 days ago

Full job description

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

About You

You're someone who genuinely enjoys helping people and delivering great service. You understand that every interaction matters and take pride in finding solutions, building trust and creating positive experiences.

You'll be motivated by working in a purpose-driven organisation where your work has a direct impact on the lives of people and pets. Whether you're supporting a client through a difficult situation, helping a supporter with an enquiry or working alongside colleagues to achieve shared goals, you'll bring professionalism, empathy and a positive attitude to everything you do.

Most importantly, you'll be passionate about making a difference and excited to be part of a team that helps keep people and pets together when they need us most.

About the Role

As a Senior Customer Service Advisor, you'll be responsible for handling a wide range of enquiries from clients, supporters and colleagues across multiple channels, including telephone and email.

You'll provide accurate information, practical support and effective solutions, ensuring every interaction delivers a positive customer experience. You'll also take ownership of more complex or sensitive enquiries, using your judgement and experience to achieve the best possible outcomes.

Working as part of a collaborative and supportive team, you'll contribute to service improvements, share knowledge and help maintain the high standards of customer care that our clients and supporters expect from PDSA.

You'll Bring

Previous experience in a customer service, contact centre or customer-facing role.
Excellent verbal and written communication skills.
Experience handling sensitive or challenging customer conversations.
Strong problem-solving skills and the ability to make informed decisions.
Good attention to detail and accurate record-keeping skills.
Confidence using multiple systems and managing a varied workload.
The ability to work effectively both independently and as part of a team.
A commitment to delivering excellent customer service and achieving performance objectives.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

Flexible working options to support your work–life balance and individual circumstances.
25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
Life assurance providing four times your annual salary for added peace of mind.
AXA Health Employee Assistance Programme, with 24/7 wellbeing support
Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
Enhanced maternity, paternity and adoption leave to support you and your family.
10% discount on PDSA Pet Insurance plus access to staff veterinary services.

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Apply Now

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