Customer support representative Work, Jobs in Taunton, Som (with Salaries)

Security Operations Manager
Relyon Guarding & Security Services —Taunton
- £40,000 - £45,000 a year
- Weekend availability
- Customer service
- Team management
- Computer skills
Quick apply
14d
Dental Sales Representative
IQVIA —Taunton
- Full-time
- Business development
- Communication skills
- Employee discount
- Gym membership
Medical Receptionist
SpaMedica —Taunton
- £25,000 a year
- Full-time
- Front desk
- Employee discount
- Referral programme
Quick apply
4h
Housing Options Officer
Civic Recruitment Limited —Taunton
- Full-time
- Remote
- English
- Organisational skills
- Communication skills
Quick apply
5d
Appointment Maker
DPLUSD LTD —Taunton
- £25,420.00 - £42,773.93 a year
- CRM software
- English
- Business development
Quick apply
1d
Operational Supervisor – Somerset and Dorset
Glendale Countryside Ltd —Yeovil
- Up to £31,000 a year
- Full-time
- Supervising experience
- Team management
- Training & development
- Annual leave
- Employee discount
Territory Representative
Howdens Joinery Co. —Minehead
- Part-time
- Business development
- Annual leave
- Employee discount
Permit Co-ordinator
Bilfinger SE —Bridgwater
- Management
- Supervising experience
- Organisational skills
Customer Service Advisor
STAR PLUS RETAIL LTD —Yeovil
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- English
Quick apply
Sub-Agent
Kier Group —Taunton
- Civil engineering
- Management
- Engineering
7d
Water Management Operative
Turnbull —Bridgwater
- Maintenance
- Power tools
- Construction experience
Senior HR Advisor
Framatome —Bridgwater
- Full-time
- Microsoft Office
- Team management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Senior Employee Relations Advisor
Leonardo UK Ltd —Yeovil
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
Sales - Sales Advisor - UK
New Look —Weston-super-Mare
- Part-time
- Customer service
2d
Network General Duties Assistant
E.ON Energy Solutions Ltd —Exeter
- £32,422 - £44,455 a year
- Full-time
- Inventory control
- Computer literacy
- Computer skills
Project Managers - 35492
Environment Agency —Bridgwater
- £43,198 a year
- Part-time
- Presentation skills
- Contracts
- Flexible schedule
7d
Jr. Sales Development Representative
SoftInWay Inc. —Weston-super-Mare
- Full-time
- CRM software
- Marketing
- Customer service
- Profit sharing
- Annual leave
Park Ranger
Leicester City Council —Abbey
- £32,061 - £34,434 a year
- Weekend availability
- Customer service
- Annual leave
- Employee discount
7d
Senior Supervisor - Aircraft Engineering Support
Serco Plc —Yeovil
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Operations Manager
Dalkia —Bridgwater
- Engineering
- Research
- Team management
13d

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Security Operations Manager

Relyon Guarding & Security Services -
Taunton

Quick apply

Job details

Full-time
£40,000 - £45,000 a year
14 days ago

Benefits

On-site parking

Qualifications

Driving Licence
Customer service
Team management
Staff training
SIA
Security
Computer skills
Management reporting
Training & development
Leadership
Communication skills
Rota coordination

Full job description

About Relyon Guarding and Security Services

Relyon Guarding and Security Services is a privately owned business, established over 25 years ago with multiple contracts with many prestigious clients across the Bristol and the Southwest, with offices in Bristol, and Taunton. We provide mobile response and static security to many clients including Bath and Northeast Somerset Council, Environment Agency, Seasalt Cornwall and Bupa to name a few.

The Role

Managing the provision of mobile keyholding and static security services at our Taunton office.

An experienced service delivery manager, you'll work closely with the Head of Operations to lead a small team of security personnel to deliver services to client requirements. With full responsibility for operational performance, you will ensure that your teams are recruited, trained, briefed and deployed to provide an effective security presence.

You will also use your strong IT skills to maintain and organise systems and records including rotas, monthly reports, budgets and payroll.

With excellent communication and interpersonal skills, you'll work closely with client representatives, colleagues to investigate, understand and resolve problems. You will also support your team by carrying out ‘hands-on' operational activities if required.

Working hours are Monday - Friday, however as a business that operates 24/7 you will need to be flexible to manage and support your team. Site visits on nights and weekends will be required.

You will carry out a range of duties including:

To be responsible for the performance of the company's operation at set location and to control the activities of employees within the company's policy and procedures.
Overall responsibility for ensuring the Team carry out all aspects of their duties to the required standard and on time
Ensure that assignment instructions (at each designated location) and control room procedures/instructions are kept up to date and that all relevant parties are informed (re-trained as appropriate) of changes.
Overall responsibility to ensure that refresher/initial training and re-training are carried out to the required specification and in according to the yearly plan.
Approval of rosters, ensuring that the roster complies with the working time directive, all posts are filled using qualified personnel, that adequate reserves are trained and that contingency plans for absences (authorised and unauthorised) are maintained at all times.
Reporting to the Head of Operations on all activities for the month to include, nonconformities, Incidents, disciplinary actions, training, staffing levels, leavers, new recruits, etc.
Maintenance of standards & discipline of the Security Team.
Overall responsibility of maintaining up to date personnel and training records on all members of the security team.
On call 24/7 and able to handle out of hours issues (out of hours alarm activations, sick calls, additional client requests
Maintain and manage client expectations, delivering a great service

experience is essential, and to succeed in this role you will also need:

Strong leadership skills and experience in managing various HR processes such as performance improvement, disciplinary and mentoring.
Strong customer service skills.
Experience is working in a fast-paced environment, preferably in a 24/7 operational environment.
Experience in a customer-facing role, ideally in security.
Strong IT skills.
Good commercial understanding.
Experience in delivering to KPI’s.
Attention to detail.
Full Driving Licence.

In addition, the role will require you to hold a valid SIA Licence and be vetted to BS7858.

Applicants from a security background with a solid understanding of the British Standards associated with an ACS security company would be an advantage.

Benefits

· Full training will be provided.

· Full uniform and equipment to complete the role is provided.

· We will bear the cost of your SIA licence renewal.

· Vehicle is provided for the role however own vehicle is required to and from office.

If you are dedicated, reliable and ready to contribute to a leading security service provider, we would love to hear from you. Apply today to become a valued member of the team.

Job Type: Full-time

Pay: £40,000.00-£45,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support representative jobs in taunton, som

Security Operations Manager

Dental Sales Representative

Medical Receptionist

Housing Options Officer

Appointment Maker

Operational Supervisor – Somerset and Dorset

Territory Representative

Permit Co-ordinator

Customer Service Advisor

Sub-Agent

Water Management Operative

Senior HR Advisor

Senior Employee Relations Advisor

Sales - Sales Advisor - UK

Network General Duties Assistant

Project Managers - 35492

Jr. Sales Development Representative

Park Ranger

Senior Supervisor - Aircraft Engineering Support

Operations Manager

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