Motor vehicle service advisors Work, Jobs in Tavistock, Dev (with Salaries)

Aftersales Manager
Murray Group —Plymouth
- Up to £57,000 a year
- Full-time
- Sales
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
13d
Customer Service Receptionist
Vanstones Garage —Launceston
- Full-time
- Customer service
- Administrative experience
- Front desk
- Employee discount
Quick apply
11d
Service Advisor
Ocean Group —Plymouth
- £28,187 a year
- Rotating shift
Quick apply
1d
Service Advisor
West End Motors (Bodmin) Ltd. —Bodmin
- From £29,120 a year
- Full-time
- Sales
- Customer service
- Maintenance
- Free parking
Quick apply

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Aftersales Manager

Murray Group -
Plymouth

Quick apply

Job details

Full-time
Up to £57,000 a year
13 days ago

Benefits

Free parking
Additional leave
Company car
Cycle to work scheme
Free flu jabs
Company pension
Company events
Private medical insurance
Employee discount
Bereavement leave
Life insurance
Referral programme
Car scheme
Sick pay
On-site parking

Qualifications

Sales
Customer service
Performance management
Continuous improvement
Mechanical knowledge

Full job description

Skoda Aftersales Manager

Are you an experienced automotive Aftersales leader ready to take ownership of a high-performing service operation?

The Murray Group is seeking an ambitious, commercially driven Aftersales Manager to lead the Aftersales function at our busy Skoda Retailer in Plymouth. This is a fantastic opportunity to play a pivotal role in delivering operational excellence, outstanding customer satisfaction and strong commercial performance.

What You’ll Be Responsible For

In this key leadership role, you will oversee the full performance of the Aftersales department, ensuring operational excellence, strong profitability and an exceptional customer journey.

Leadership & Team Development

Leading and motivating a multi-disciplinary Aftersales team across service, parts and workshop
Creating a positive, high-performance culture focused on customer satisfaction and operational excellence
Coaching, mentoring and developing team members through regular one-to-ones and performance reviews
Supporting recruitment, training and succession planning to build a strong future team

Operational Performance & Workshop Efficiency

Driving workshop productivity, utilisation and efficiency
Managing workshop loading, labour sales and first-time fix performance
Ensuring effective implementation of service core processes
Monitoring lead times, workflow and operational performance to maximise capacity and customer convenience

Commercial Performance & Profitability

Owning service, labour and parts revenue performance against targets
Managing departmental costs, margins and stock levels to optimise profitability
Driving parts sales performance, stock turn and inventory control
Using data and KPI analysis to identify opportunities for continuous improvement

Customer Experience & Retention

Delivering exceptional levels of customer satisfaction and retention
Leading the resolution of complex customer concerns with professionalism and integrity
Supporting aftersales marketing initiatives to drive repeat business and long-term customer relationships
Ensuring the highest standards of communication and service across all customer touchpoints

Compliance & Brand Standards

Ensuring full compliance with Skoda brand standards and manufacturer requirements
Maintaining departmental adherence to company policies and industry guidelines
Protecting departmental assets, tools and stock control processes

Who We’re Looking For

We are looking for a proven automotive Aftersales leader who brings:

A strong track record managing a franchised Aftersales department
Excellent commercial awareness and a data-driven approach to performance management
Experience improving key KPIs including productivity, labour sales, margins and customer satisfaction
A confident, motivational leadership style that brings out the best in teams
Strong problem-solving skills and the ability to resolve customer concerns effectively
The ability to balance operational efficiency with exceptional customer care

What We Offer

This is a senior leadership role with excellent rewards and long-term career opportunity, including:

£40k basic plus bonus OTE £57k
Company car
Life Insurance
Health Cash Plan
Company Pension Scheme
31+ days holiday
Retailer Car Scheme
Bike to Work Scheme

If you are an ambitious automotive Aftersales leader ready for your next challenge, we would love to hear from you.

Job Type: Full-time

Pay: Up to £57,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company car
Company events
Company pension
Cycle to work scheme
Employee discount
Free flu jabs
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme
Sick pay

Experience:

Automotive Aftersales: 3 years (required)

Work Location: In person

Quick apply

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