Help Us Shape the Future of Homeownership at PCH
About the role
Are you confident, customerfocussed, and ready to take ownership of a varied caseload? This is a great opportunity to join our Homeownership team and play an important part in delivering an excellent service to our residential leaseholders and shared owners across PCH.
What you’ll be doing
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Manage a portfolio of leasehold and shared ownership properties, ensuring homes are wellmanaged and customers feel listened to and supported.
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Provide expert advice on leasehold issues, including Section 20 consultation, service charges, legal compliance, and the Building Safety Act.
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Work directly with customers to resolve issues, often in challenging or technical situations, while maintaining a positive and professional approach.
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Liaise with solicitors, lenders, contractors, and internal teams to ensure accuracy, compliance, and excellent service delivery.
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Support major works projects, attend site meetings, and help customers understand costings and legislative requirements.
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Represent PCH in tribunals or court where needed, with full training and support provided.
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Contribute to service improvement by using your analytical, problemsolving, and communication skills to help shape how we deliver for our leaseholders.
What we’re looking for
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Have experience delivering highquality customer service in a busy, regulated, or housing/financial environment.
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Communicate clearly and confidently with customers, colleagues, and external partners.
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Be comfortable working with legislation, procedures, and detailed casework accuracy and professionalism are key.
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Bring strong problemsolving, negotiation, and analytical skills.
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Be flexible, organised, and able to manage a varied workload with accuracy and care.
Knowledge of housing or leasehold legislation is an advantage.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
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Excellent pension scheme with a high level of employer contributions
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Free, fully equipped onsite gym and changing facilities.
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The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
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Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
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Free Employee Assistance programme, including free counselling
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Free annual flu vaccination
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Cycle to Work scheme
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The opportunity to work in a beautiful and vibrant part of the Southwest
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We support digital working with modern devices/smart phones
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It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
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Our modern and spacious offices are right on a bus route, and just three miles from the city centre
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We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Jo Lake, Homeownership Manager on 01752 388404.
This post is not suitable for job share.
Shortlisting Date: 24th July 2026
Interview Date: 30th July 2026
If you are a permanent employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract.
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
