Call centre work from home Work, Jobs in Teesside (with Salaries)

Receptionist
HM Prison & Probation Service —Stockton-on-Tees
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
Call Answering Agent - Virtual Receptionist
Pebbletree Limited —Sunderland
- From £26,436.80 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
2d
Case Administrator - North East Probation (Courts Based)
HM Prison & Probation Service —Middlesbrough
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3d
Management Trainee (Entry-Level)
Connected Systems Ltd —Middlesbrough
- £30,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
3d
Probation Services Officer - HMP Holme House (Pre-Release Team)
HM Prison & Probation Service —Stockton-on-Tees
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
2d
Probation Services Officer - Court, Bail and Enforcement (Teesside and Newton Aycliffe locations)
HM Prison & Probation Service —Middlesbrough
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
10d
Customer Hub Advisor (Late Shift)
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
8d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
VacancyTitle: Flushing Operative
Northumbrian Water/Essex & Suffolk Water —Teesside
- From £28,050 a year
- Weekend availability
- Annual leave
- Employee assistance programme
11d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
7d
Apprentice Income Collection Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £7.55 - £12.21 an hour
- Temporary
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
3d
Administration Scheduler
Blanchardstown and Inner City Home Care Association —North Road
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Business Support Administrator
North Yorkshire Council —Brompton-on-Swale
- £25,621 - £25,989 a year
- Part-time
- Customer service
- Employee assistance programme
3d
Health Care Assistant ( Nights )
Rossmere Park Care Centre —Hartlepool
- £13 an hour
- Part-time
- Nursing home
- Care experience
- English
Quick apply
International Communications Representative (1-9pm SHIFT)
Voicentric Ltd Durham —Durham
- £13.35 an hour
- Full-time
- Hybrid work
- CRM software
- Spanish
- Salesforce
- Profit sharing
- Health & wellbeing programme
Quick apply
10d
Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Senior Care Assistant
Stocktoncare Ltd. —Stockton-on-Tees
- From £13.50 an hour
- Full-time
- Supervising experience
- Organisational skills
- In-person
Quick apply
23h
Event Booking Coordinator
WeBuyVintage —Darlington
- £25,000 - £27,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Care Assistant
Teesside Healthcare Ltd. —Middlesbrough
- From £13.50 an hour
- Full-time
- Supervising experience
- Organisational skills
- In-person
Quick apply
23h
Support Worker - Adult Residential
Swanton Care and Community —Hetton le Hole
- £13.10 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount

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Receptionist

HM Prison & Probation Service -
Stockton-on-Tees

Apply Now

Job details

Full-time
£20,001 - £30,000 a year

Benefits

Annual leave
Company pension
Employee discount
Childcare

Qualifications

GCSE
English
Microsoft Office
Presentation skills
CLAiT
Communication skills
Welsh

Full job description

General Information

Salary

£24,645 - £26,723

Working Pattern

Full Time

Vacancy Approach

External

Location

Stockton-on-Tees

Region

North East

Closing Date

06-Jul-2026

Business Unit

PDU Stockton and Hartlepool (2021)

Post Type

Permanent

Civil Service Grade

Other

Number of jobs available

Reserve List

12 Months

Job ID

19071

Descriptions & requirements

Job description

This is an office based role, working Monday-Friday and t will be a requirement to cover late night reporting and to cover office locations in other PDU area's as the need arises.

It is a requirement of the Receptionist role that late night reporting is covered – this involves working outside of usual office hours, no later than 7pm, once per week in order to support Probation Practitioners to facilitate appointments for those who cannot attend during usual working hours.

Overview of the job

This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.

The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.

The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.

The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.

The post holder must ad to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

NB: Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.

Summary

To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
trained.
To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:

Process and update computer based and manual files and filing systems
Use a range of computer software in providing comprehensive administration support
Produce a range of documentation and correspondence
To access databases for information as necessary and input information as required
Scanning and archiving data, some of which is sensitive and highly confidential

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Behaviours

Delivering at Pace
Communicating and Influencing
Changing and Improving
Managing a Quality Service

Ability

Must have proven proficiency in ICT skills across the full range of Microsoft Office applications
Must have excellent verbal and written communication skills

Experience

Desirable

Has worked in criminal justice field
Has experience of working in high pressure/stressful working environments
Has experience in customer relations

Technical

Qualifications Essential

GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh w

applicable) or proven track record in commensurate role

Qualifications Desirable

IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL

Hours of Work (Unsocial Hours) Allowances

Additional payments are made for working unsocial hours.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]);
To Ministry of Justice Resourcing team ([email protected]);
)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference: 19071

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference: 19071

Job Description Attachment

PS-JES-0109 Receptionist v2.0.pdf (Job Description Attachment)

Select new file

Application form stage assessments

Abilities

Abilities will be assessed but these are not shared in advance. Word Limit

250

Must have proven proficiency in ICT skills across the full range of Microsoft Office applications.

Must have excellent verbal and written communication skills.

Experience

We will assess your experience for this role via the following methods

CV or Work History, Statement of Suitability

Evidence of Experience

CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates

To Be Confirmed

Behaviours

Delivering at Pace

Communicating and Influencing

Changing and Improving

Managing a Quality Service

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Level of security checks required

DBS Standard

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Apply Now

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