Helpdesk Work, Jobs in Teignbridge, Som (with Salaries)

Helpdesk Operator
Emcor —Paignton
- £11,091 a year
- Part-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Helpdesk Manager
IT Champion —Exeter
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Computer networking
- Annual leave
- Employee discount
Quick apply
13d
Customer Service Representative
Llexeter Ltd —Exeter
- £25,500 - £28,000 a year
- Full-time
- Communication skills
- Free parking
- Flexitime
Quick apply
1d
1st & 2nd Line Customer Support Technician
Care Control Systems Ltd —Tavistock
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
6d
Facilities Co-Ordinator
CBRE —Exeter
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
Maintenance Coordinator
Pinnacle Group —Exeter
- £25,780.90 a year
- Full-time
- Computer literacy
- Maintenance
- In-person
- Annual leave
- Employee assistance programme
Quick apply
14d
Field Based IT Technician - Schools and Business - Exeter or Taunton - £27k to £30k
Soltech IT —Exeter
- £27,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Paid training
Quick apply
1d

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Helpdesk Manager
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Customer Services Agent
Sunray Fly Fish —Launceston
This role involves responding to customer messages through our help desk software, helping customers with order questions, making changes to orders where needed…
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helpdesk jobs near teignbridge, som

Helpdesk Operator

Emcor -
Paignton

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Job details

Part-time | Fixed term contract
£11,091 a year

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Computer literacy

Full job description

Role overview

Vacancy: Helpdesk Operator - Part tIme 16 hour per week

Location: Paignton, Devon

Salary: £11,091

Working hours: 16 hours per week working 10:00 - 13:00 or 14:00 - 17:00

Contract Type: 6 month Fixed Term Contract

Benefits: 25 days holiday plus Bank Holidays, EMCOR FLEX Benefits

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview

To be a point of contact for customers, EMCOR UK employees and third-party suppliers for placing work order requests.

Role includes answering queries, logging requests and liaising with the relevant stakeholders to ensure works are completed in a timely manner and provided with excellent customer service.

What you’ll do:

Work order management:

Answer telephone calls from the customer in a polite and friendly manner, answering queries, taking relevant information and raising jobs,
Booking operatives on site following the access process
Liaise with subcontractors and operatives to schedule appointments/repairs.
Ensure those completing work orders have the correct information required to complete the job.
Prioritise emergency works.
Build positive relationships with the wider team
To effectively administer the CAFM system in relation to PPM and reactive maintenance on the contract as well as new works requests.
Adhere to account document management processes and ensure all compliance paperwork is stored correctly.

Drive operational excellence across the portfolio and meet/exceed expectations, tasks include;

Answer queries promptly and respectfully.
Ensure data is updated on a regular basis.
Administrative duties
Ensure that any reported breakdowns and tasking requests are recorded correctly
Maintain clear and effective lines of communication with facility staff and end user community.
Ensure that our client receives excellent customer service.
Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action.

About the role

Who you’ll be:

Practical experience in an FM operational environment is preferable.
Candidate must be computer literate.
The ability to communicate effectively and build relationships at all levels.
Personable, approachable, flexible attitude and a good collaborator
Highly organised.
Calm under pressure and able to multi-task effectively.

EMCOR UK benefits

Benefits:

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

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helpdesk jobs in teignbridge, som

Helpdesk Operator

Helpdesk Manager

Customer Service Representative

1st & 2nd Line Customer Support Technician

Facilities Co-Ordinator

Maintenance Coordinator

Field Based IT Technician - Schools and Business - Exeter or Taunton - £27k to £30k

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