Customer service manager Work, Jobs in Telford, Eng (with Salaries)

Desk Based Account Manager
Entanet —Telford
- £30,000 a year
- Full-time
- Salesforce
- Contracts
- Communication skills
Quick apply
Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
5d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Fuel Oils Office Manager
VITAGAS LTD —Telford
- £32,000 - £40,000 a year
- Full-time
- Sales
- Writing skills
- Administrative experience
- Free parking
Quick apply
General Manager
Arnold Clark —Telford
- From £60,000 a year
- Customer service
- Recruiting
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
Fleet Sales Account Manager
Greenhous - Retail & Fleet —Telford
- £21,500 a year
- Full-time
- CRM software
- Data analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Money Advice Manager
Housing Plus Group —Telford
- £49,479.21 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Leadership
4d
Duty Manager - Ski Centre
Telford and Wrekin Council —Telford
- £15.06 - £15.31 an hour
- Weekend availability
- Management
- Supervising experience
- Training & development
- Free parking
- Employee discount
9d
Trainee Shop Manager
Farmfoods —Shrewsbury
- £32,648.16 - £35,306.88 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Maintenance Manager
The Wrekin Housing Group Limited —Telford
- £46,256.26 a year
- Continuous improvement
13d
General Manager - UK
Zizzi —Telford
- £38,110 - £45,000 a year
- Weekend availability
- Inventory control
- Recruiting
- Cleaning
- Employee assistance programme
- Employee discount
4d
Store Manager
Topps Tiles —Telford
- Up to £31,500 a year
- Customer service
- Training & development
- Retail management
- Employee discount
Assistant Store Manager
Mountain Warehouse —Bridgnorth
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Sales Manager
Arnold Clark —Telford
- £40,000 - £80,000 a year
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Regional Customer Relationship Manager
Barchester Healthcare —Stone
- From £400,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Maintenance Manager
Housing Plus Group —Telford
- £46,256.26 a year
- Full-time
- Continuous improvement
13d
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Telford
- £26,436 a year
- Full-time
- Computer literacy
- Computer skills
- Annual leave
- Referral programme
10d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Duty Manager - Newport Swimming and Fitness Centre
Telford and Wrekin Council —Newport
- £29,064 - £31,022 a year
- Weekend availability
- Management
- Supervising experience
- Training & development
- Free parking
- Employee discount
13d
Senior Site Manager
Avove —Telford
- Full-time
- Microsoft Office
- Contracts
- Construction experience
- Employee assistance programme
Quick apply

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Desk Based Account Manager

Entanet
Telford

Quick apply

Job details

Full-time
£30,000 a year

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Client engagement
Salesforce
Upselling
Internal department liaison
Relationship management
Contracts
Customer support
Customer interaction
Multidisciplinary collaboration
Sales and customer service experience
Account management
Communication skills
Add-on sales
Time management

Full job description

We are looking for a Desk Based Account Manager

Location: Telford

Salary: £30,000 plus commission (OTE £20K)

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based, Telford

About the role

The Desk Based Account Manager is responsible for managing, developing, and retaining a portfolio of customer accounts through remote communication channels such as phone, email, and video meetings. The role focuses on building strong relationships, identifying growth opportunities, and ensuring customers receive exceptional service without the need for regular face to face visits.

Key responsibilities

Manage a portfolio of existing accounts, acting as the primary point of contact for all commercial and service-related queries.
Develop account plans to drive retention, growth, and customer satisfaction.
Identify upsell and cross-sell opportunities based on customer needs, product knowledge, and market trends.
Conduct regular account reviews via phone or video to understand customer goals, challenges, and future requirements.
Respond promptly to customer enquiries, ensuring issues are resolved efficiently and professionally.
Collaborate with internal teams (operations, finance) to deliver seamless customer experiences.
Maintain accurate records of interactions, opportunities, and account status in Salesforce CRM.
Meet or exceed KPIs, including revenue targets, volume targets, retention rates, call activity, and customer satisfaction scores.
Provide product guidance and recommendations, helping customers maximise value from the company’s solutions.
Monitor account performance, proactively addressing risks such as declining usage or competitor activity.

About you

Proven experience in account management, customer service, or inside sales.
Commercial awareness and confidence discussing pricing, contracts, and value propositions.
Competent with CRM systems and digital communication tools.
Comfortable managing multiple accounts and priorities simultaneously.
Strong communication skills, especially over phone and via video call (e.g. Teams/Zoom), with excellent listening skills.
Ability to build rapport quickly and maintain long-term relationships.
Highly organised with strong time management skills.
Problem solving mindset with a proactive approach to customer needs.
Customer centric and relationship driven.
Resilient, positive, and able to work in a fast-paced environment.
Self motivated with a strong sense of ownership.
Team player who collaborates effectively across departments.

What we offer

Competitive base salary.
Generous holiday allowance and flexible working arrangements.
Supportive, inclusive culture with and cross-functional collaboration.

How to apply

Please submit your CV and if you wish, a brief covering note outlining your relevant experience and why you are interested in this role. We will review applications on a rolling basis and contact shortlisted candidates to arrange interviews.

We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

Refine Your Search

customer service manager jobs in telford, eng

Desk Based Account Manager

Customer Delivery Manager

Head of Project Management Office (PMO)

Fuel Oils Office Manager

General Manager

Fleet Sales Account Manager

Money Advice Manager

Duty Manager - Ski Centre

Trainee Shop Manager

Maintenance Manager

General Manager - UK

Store Manager

Assistant Store Manager

Sales Manager

Regional Customer Relationship Manager

Maintenance Manager

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Customer Relationship Manager

Duty Manager - Newport Swimming and Fitness Centre

Senior Site Manager

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