Head of customer experience Work, Jobs in Telford, Eng (with Salaries)

Customer Account Coordinator - Maternity Cover
Reconomy Connect —Telford
- Temporary
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Meeting and Events Sales Coordinator
Mercure Telford Centre Hotel —Telford
- £29,000 a year
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
2d
Embroidery Machine Operator (Twilight)
MyWorkwear —Telford
- £13.01 an hour
- Full-time
- IT
- In-person
- Employee discount
Quick apply
13d
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Mice and Groups Manager
Mercure Telford Centre Hotel —Telford
- £35,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)
nGeneration —Tipton
- £26,724 - £27,724 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Video Editor For Social Media Marketing Agency
B R Media LTD —Stourbridge
- £24,000 - £48,000 a year
- Full-time
- IT
- In-person
- Time management
- Free parking
Quick apply
CX Team Member
Foot Locker —Telford
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Sales Coordinator
Carrier —Telford
- £24,785 - £49,420 a year
- Full-time
- Organisational skills
- IT
- Office experience
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Purchase Ledger Administrator - Maternity Cover
Reconomy —Telford
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Abattoir Manager
Pickstock Telford Ltd —Telford
- Full-time
- Management
- ERP systems
- First Aid Certification
Quick apply
10d
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
13d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
6d
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Product Team Leader
River Island —Telford
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Food & Beverage Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Admissions, Marketing, Reception & Administration Officer
Birchfield School —Albrighton
- £20,000 - £25,000 a year
- Full-time
- Social media management
- Presentation skills
- Bachelor's degree
Quick apply
Location Manager
Anchor —Wolverhampton
- £29,870 a year
- Communication skills
- Employee discount
12d

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Customer Account Coordinator - Maternity Cover

Reconomy Connect -
Telford

Apply Now

Job details

Temporary | Full-time

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Company pension
Discounted gym membership
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Microsoft Office
Sustainable management

Full job description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Why Join Us?
Our success is built on four core values:

Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future.

Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.

Key responsibilities

Build and maintain relationships with a set customer base.
Respond efficiently to customer requests via phone or email in line with departmental KPIs.
Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
Process customer purchase orders accurately and manage spend according to specific requirements.
Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
Record, update, and maintain customer data and interactions using Salesforce.

Additional information

This is a fixed-term role for 12 months to provide maternity leave cover.
Internal job title is Account Coordinator.
Working hours: 7.5 hours per day (shifts between 07:25–17:25) on a rota basis, with a one-hour lunch break. Rotas are provided in advance to give you plenty of notice.
Hybrid working: May be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home.
Saturday shifts: Following a 3-month probation period, you will be required to work occasional Saturday shifts (8:00–12:00) on a rota basis. These are paid as overtime.

What we need from you

Enthusiastic and customer-focused, with a drive to deliver exemplary service.
Organised and proactive in managing workloads.
Creative problem-solver with the confidence to suggest effective solutions.
A team player who supports colleagues, whether in the same room or a different department.
Results-oriented, aiming for satisfied customers and achievement of KPIs.
Motivated for success, whether that’s personal career growth or team achievements.
Competent with using Microsoft Office.

What we offer

Financial perks: Pension scheme, length of service rewards, and referral bonuses
Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
Community engagement: Volunteer days and collaboration with local charities
Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change

Job Types: Full-time, Temporary
Contract length: 12 months

Benefits:

Free parking
On-site parking

Work Location: In person

Apply Now

Refine Your Search

head of customer experience jobs in telford, eng

Customer Account Coordinator - Maternity Cover

Customer Service Coordinator

Meeting and Events Sales Coordinator

Embroidery Machine Operator (Twilight)

Head of Marketing Operations

Mice and Groups Manager

Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)

Video Editor For Social Media Marketing Agency

CX Team Member

Sales Coordinator

Customer Relationship Manager

Purchase Ledger Administrator - Maternity Cover

Abattoir Manager

Head of Employer Services

Head of Project Management Office (PMO)

Head of Defence Training Services (LR10)

Product Team Leader

Food & Beverage Assistant

Admissions, Marketing, Reception & Administration Officer

Location Manager

I want to receive the latest job alerts for head of customer experience in telford, eng

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