Company Overview
Darlaston Builders Merchants are one of the Midlands Leading Supplier of Building, Landscaping, Civil and DIY materials. We have four sister companies including BrickExpress, 4bathrooms, DBMcivils and GreyShire Homes. We operate a total of 6 branches around the midlands including Birmingham and the Black Country and employ around 90 employees.
Our well-earned reputation and the 40+-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.
The company is looking for a Transport Coordinator who supports the day‑to‑day running of the transport function, ensuring transport compliance, deliveries are planned efficiently, and drivers receive accurate information to operate safely and professionally. They report into the Transport Supervisor and be based at our depot in Walsall.
The role is central to maintaining excellent customer service, supporting branch operations, and upholding high standards within a busy builders’ merchant environment. When the Transport Supervisor is on annual leave or otherwise absent, the Transport Coordinator will take responsibility for the transport function, ensuring continuity of operations and acting as the first point of contact for drivers, branches, and customers.
Key Responsibilities
- Transport compliance — Support with vehicle checks, defect reporting, MOT scheduling, insurance documentation, and adherence to legal obligations (including tachographs and safe loading).
- Driver coordination — Brief drivers at the start of each shift, issue delivery notes, and ensure they have accurate instructions and safe working information.
- Customer communication — Provide delivery updates, manage queries, resolve issues, and maintain a professional standard of service.
- System and paperwork accuracy — Maintain delivery records, update transport management systems, process PODs, and ensure documentation is complete and accurate.
- Issue resolution — Support with failed deliveries, delays, vehicle defects, and customer complaints, escalating where required.
- Coordination with branches — Work closely with yard teams, sales desks, and warehouse staff to ensure goods are ready, loaded safely, and dispatched on time.
- Health & Safety support — Promote safe working practices, ensure drivers follow site rules, and report incidents or near misses promptly.
- Acting-up responsibilities — Take responsibility for the transport function during periods of annual leave or absence of the Transport Supervisor, ensuring continuity, decision‑making, and operational oversight.
Skills & Experience
- Transport or logistics experience within a fast‑paced operational environment (builders’ merchants experience desirable).
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- Confident communicator able to work with drivers, customers, and internal teams.
- Good IT skills, including transport systems, compliance tools, and Microsoft Office.
- Understanding of vehicle compliance, safe loading, and transport regulations (training can be provided).
- Ability to remain calm under pressure and make practical decisions, including when acting up in the Supervisor’s absence.
Personal Attributes
- Proactive and solutions‑focused, with a hands‑on approach.
- Team‑oriented, supporting the Transport Supervisor and wider branch operations.
- Customer‑focused, ensuring deliveries are accurate, timely, and professional.
- Attention to detail, especially with paperwork, compliance, and scheduling.
- Safety‑minded, promoting a culture of responsibility and care.
- Reliable and confident, able to step up and lead transport activity when required.
Hours of Work: Monday to Friday 7 30 – 5 00pm with alternate Saturdays.
Join us at Darlaston Builders Merchants and be part of a thriving team dedicated to building success together. If you are ready to steer your career forward, we welcome your application!'
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Employee discount
Experience:
- transport or logistics: 2 years (required)
- Compliance management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
