Head of customer service Work, Jobs in Telford, Shr (with Salaries)

Head of Customer and Business Intelligence
Housing Plus Group —Telford
- £74,358 a year
- Full-time
- IT
9d
Customer Service Representative
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Head of Customer and Business Intelligence
The Wrekin Housing Group Limited —Telford
- £74,358 a year
- IT
9d
Sales & Service Coordinator - Social Housing
Reconomy Connect —Telford
- Full-time
- Microsoft Office
- Employee assistance programme
- Referral programme
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Head of CSU
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Account Coordinator C&I
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Office
- Employee assistance programme
- Referral programme
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Bar staff / 5325 - The Thomas Botfield, Telford
J D Wetherspoon plc —Telford
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
5d
Head of Live Well Commissioning
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
National Business Development Manager - Soils & Materials Management
Reconomy Connect —Telford
- Full-time
- Business development
- Communication skills
- Negotiation
- Employee assistance programme
- Referral programme
Customer Service Coordinator - Business & Industry
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Referral programme
People & Service Manager
River Island —Telford
- Weekend availability
- Sales
- Customer service
- Retail management
- Annual leave
- Employee discount
Quick apply
1d
Gallery Assistants
Walsall Council —Walsall
- £13.26 - £13.47 an hour
- Part-time
- English
- Cash handling
- Communication skills
- Flexitime
2d
Commercial Manager
Cabot Financial —Telford
- Sales
- Analysis skills
- Travel
- Employee discount
6d
Store Manager
River Island —Telford
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
Head of Technical Services
ARDEX UK Ltd —Stoke-on-Trent
- £60,000 - £65,000 a year
- Full-time
- Management
- English
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Food & Beverage Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Head Installer
Instaloft LTD —Telford
- From £27,560 a year
- Overtime
- Carpentry
- Customer service
- Team management
- Annual leave
- Employee discount
Quick apply
14d

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Head of Customer and Business Intelligence

Housing Plus Group -
Telford

Apply Now

Job details

Permanent | Full-time
£74,358 a year
9 days ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Full job description

Job Introduction

Job Title: Head of Customer and Business Intelligence

Salary: £74,358 per annum plus 10% car allowance

Location: Stafford/Telford - Hybrid

Hours: 36 hours per week

Contract Type: Permanent

About the role:

We have an exciting opportunity for a Head of Customer and Business Intelligence to join our leadership team. This role is central to shaping how we gather and use customer feedback, transforming data into meaningful business intelligence, and ensuring compliance with consumer standards.

What you’ll do

Collaborate with the wider leadership team to deliver and implement organisational strategy
Enable high performance by supporting leaders with insight, challenge, and services that drive positive outcomes
Build strong partnerships with senior colleagues to achieve shared strategic goals
Provide data-driven insight to influence decision-making, operational planning, and service delivery
Identify opportunities for improvement and recommend changes that support organisational integration and realisation of merger benefits
Contribute to governance frameworks, policies, and systems across a complex organisation with diverse stakeholders
Play an active role in wider organisational discussions, contributing beyond your specific area of expertise

About you

You are an experienced and effective leader with a proven ability to drive performance and develop high-performing teams. You will bring:

At least two years’ experience operating at Head of Service level or above
Strong knowledge of the housing sector, including regulatory and legal frameworks
Extensive experience managing customer-focused services such as engagement or complaints
A solid understanding of key regulatory returns, including Statistical Data Return, Tenant Satisfaction Measures, and Complaints Annual Returns
Experience leading and managing services within a regulated environment

Please see the job description for the full list of essential and desirable criteria.

What we can offer you

We can offer 31 days holiday, bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About Us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

Own it – make it happen
Improve it - move things forward.
Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

How to apply

If you need any supporting submitting your application, please email [email protected]

Closing date: 1st July 2026

Interview date: Week commencing 20th July

Interviews may take place throughout the advert

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.

Head of Customer and Business Intelligence

Salary £74358
Frequency Annual
Job Reference HPG/TP/751/667
Contract Type Full Time / Permanent
Closing Date 1 July, 2026
Job Category HPG - Central Services
Business Unit Integration and Change
Location Telford, United Kingdom
Posted on 10 June, 2026

Apply Now

Refine Your Search

head of customer service jobs in telford, shr

Head of Customer and Business Intelligence

Customer Service Representative

Head of Customer and Business Intelligence

Sales & Service Coordinator - Social Housing

Head of Defence Training Services (LR10)

IT Servicedesk Administrator

Head of CSU

Account Coordinator C&I

Head of Customer Retention

Bar staff / 5325 - The Thomas Botfield, Telford

Head of Live Well Commissioning

National Business Development Manager - Soils & Materials Management

Customer Service Coordinator - Business & Industry

People & Service Manager

Gallery Assistants

Commercial Manager

Store Manager

Head of Technical Services

Food & Beverage Assistant

Head Installer

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