Systems administrator Work, Jobs in Telford, Shr (with Salaries)

IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Office Administrator
Lewis Arborcare Ltd —Bridgnorth
- £28,260 - £32,240 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Academy Administrator
Carrier —Telford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Sales & Service Administrator - Social Housing
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Order fulfilment Coordinator
EU Automation —Stafford
- £26,950 a year
- Full-time
- Hybrid work
- Word processing
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Office Administrator
Kinaxia Transport & Warehousing —Telford
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
5d
Office administrator
Hepher Electrical Services Ltd —Newcastle-under-Lyme
- £16,000 - £17,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
14d
Procurement Administrator
RHEINMETALL —Telford
- Microsoft Office
- Organisational skills
- Annual leave
- Gym membership
2d
Office Administrator
Equity Will Writers Ltd —Market Drayton
- £13.02 an hour
- Full-time
- English
- Administrative experience
- Accounting
Quick apply
3d
Programme Administrator
Chartered Institution of Railway Operators —Stafford
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
9d
Administrator
Prince Personnel Limited —Wellington
- £13 an hour
- Temporary
Retail Support Administrator
Severn Hospice —Shifnal
- £12.71 an hour
- Full-time
- Hospice
- Communication skills
Quick apply
5d
Sales Administrator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £26,500 a year
- Temporary
- CRM software
- Microsoft Excel
- Administrative experience
Quick apply
12d
Care Home Administrator
Sandstone Care Group —Telford
- £13.30 an hour
- Full-time
- Nursing home
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Junior Administrator
Major Recruitment Oldbury —Darlaston
- £13 an hour
1d
Recruitment & Business Support Administrator
YorHealth —Wolverhampton
- Up to £32,000 a year
- Full-time
- Sales
- Administrative experience
- Bachelor's degree
- Free parking
Quick apply
2d
Student Administrator
LD Training Services —Dudley
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Office Administrator
Major Recruitment Oldbury —Darlaston
- £13 an hour
1d
Business Administrator
Care UK —Stafford
- £30,420 a year
- Full-time
- Microsoft Office
- Employee discount
1d
Purchase Ledger Administrator - Fixed Term
Reconomy —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme

I want to receive the latest job alerts for systems administrator in telford, shr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

systems administrator jobs near telford, shr

IT Servicedesk Administrator

Epwin Group PLC -
Telford

Apply Now

Job details

Full-time
8 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Procurement
Ticket management
Administrative experience
ITIL
Organisational skills
IT
Communication skills

Full job description

EPW1

Group Head of ICT Infrastructure

As a key member of the Group ICT Infrastructure team, the ICT Service Desk Administrator provides first-line triage, coordination, and administration of service desk activities.

The role ensures all incoming requests are logged accurately, prioritised effectively, and assigned correctly, while supporting procurement processes and maintaining hardware/software inventory across the organisation.

This position is essential in delivering a high-quality user experience and ensuring efficient ICT operations through proactive ticket management, stock handling, and administrative support.

General

Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
Promote and display the Epwin Core Values.

Service Desk Administration

Act as the first point of triage for all incoming ICT incidents and service requests.
Ensure all tickets are accurately logged with sufficient detail, correct classification, and appropriate priority.
Assign tickets to the correct divisional support groups or escalate where necessary.
Monitor ticket queues to maintain SLA compliance and proactively chase updates when required.
Provide users with updates on request progress, ensuring clear communication and customer satisfaction.
Identify recurring issues and escalate trends to Group Head of ICT Infrastructure for review.
Assist in creating and updating Service Desk knowledge base articles, FAQs, and user guides.

Procurement & Stock Management

Manage the end-to-end procurement process for ICT hardware, software, and peripherals.
Raise purchase orders, liaise with approved suppliers, and track orders through to delivery.
Maintain up-to-date stock levels for hardware, consumables, and critical spares at relevant sites.
Issue equipment to users and ensure all assets are recorded in the organisation’s asset management system.
Monitor licensing allocations and renewals, ensuring compliance with vendor requirements.
Assist with the lifecycle management of ICT assets, including receiving, registering, retiring, and disposing of equipment in line with policy.

Technical & Operational Support

Provide basic first-line support where appropriate (password resets, account unlocks, simple troubleshooting).
Ensure adherence to ICT security policies when issuing equipment, software, or access rights.
Support onboarding and offboarding processes regarding equipment allocation and returns.
Assist with administrative tasks for ICT audits, inventory checks, and compliance activities.
Work collaboratively with technical teams, escalating issues requiring higher-level expertise.

Experience working within an IT ServiceDesk or administrative support environment.
Strong organisational skills with the ability to prioritise and manage multiple tasks.
Excellent communication skills, both written and verbal.
Familiarity with ITIL-aligned service desk processes (incidents, requests, triage).
Basic understanding of IT hardware, software, and peripheral equipment.
Experience with procurement processes and supplier interaction.
Capable of maintaining accurate records, stock systems, and asset registers.
Customer-focused approach with a commitment to high-quality service.
Proficiency with Microsoft 365 applications (Excel, Outlook, Teams, Word)

Service Desk tickets triaged and assigned within agreed timeframes.
Accuracy of ticket logging, categorisation, and prioritisation.
Procurement requests processed promptly, and stock levels maintained effectively.
Positive feedback from users, peers, and management.
Adherence to service level agreements and operational procedures.
Contribution to continuous improvement of ServiceDesk processes.

Organised & Detail-Focused - Able to manage information accurately and work methodically.
Customer-Centric - Approachable, helpful, and committed to positive user experiences.
Action-Oriented - Able to manage workload efficiently and respond to changing priorities.
Strong Communicator - Clear, professional, and confident in all forms of communication.
Collaborative - Works well within team environments and builds positive relationships.
Integrity & Trustworthiness - Handles information and assets responsibly and ethically.
High Standards - Takes pride in delivering quality work and maintaining accurate records.

Apply Now

Refine Your Search

systems administrator jobs in telford, shr

IT Servicedesk Administrator

Office Administrator

Academy Administrator

Sales & Service Administrator - Social Housing

Order fulfilment Coordinator

Office Administrator

Office administrator

Procurement Administrator

Office Administrator

Programme Administrator

Administrator

Retail Support Administrator

Sales Administrator

Care Home Administrator

Junior Administrator

Recruitment & Business Support Administrator

Student Administrator

Office Administrator

Business Administrator

Purchase Ledger Administrator - Fixed Term

I want to receive the latest job alerts for systems administrator in telford, shr

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected