Technical support occupations Work, Jobs in Telford, Shr (with Salaries)

IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
1d
Advanced Technical Support Engineer
Schneider Electric —Telford
- Full-time
- Hybrid work
- Computer literacy
- English
- Programmable logic controllers
IT Technician
Epson —Telford
- £26,437 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
Technical Support Engineer – IT
Enconvo UK —Telford
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
Pathology IT Support Officer
The Shrewsbury and Telford Hospital NHS Trust —Shrewsbury
- £32,073 - £39,043 a year
- Full-time
- Windows
2h
Manufacturing & Logistics Systems Support
Northwood —Telford
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
8d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
First Line Support Administrator
Severn Hospice —Shrewsbury
- £24,784.50 - £25,992.05 a year
- Full-time
- Hospice
- Communication skills
Quick apply
8d
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Junior IT Support Technician
yes computers limited stourbridge —Stourbridge
- From £24,785 a year
- Full-time
- Azure
- Travel
- Scripting
Quick apply
1d
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
11h
IT Technician
Information Solutions Ltd —Shrewsbury
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- English
- Referral programme
Quick apply
7d
Application Support Officer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Part-time
- Customer service
3d
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
7d
EPOS Tech Implementer / Trainer
nGeneration —Tipton
- £25,214 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Network Management Technician
Network Rail —Stoke-on-Trent
- £26,000 a year
- Weekend availability
- Hybrid work
- Free parking
- Annual leave
14d
Tier 2 Service Desk Engineer
The 848 Group —Stafford
- £31,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
Customer Support Representative
Avensys UK Ltd —Kidderminster
- £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Sick pay
7h

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IT Support Apprentice

Epwin Group PLC -
Telford

Apply Now

Job details

Full-time
1 day ago

Qualifications

Management
English
Leadership

Full job description

Hours of Work: Monday-Friday (35 hrs per week)

Reports To: Group Head of ICT Infrastructure

Job Purpose:

To provide ICT Helpdesk support, handle user requests and troubleshoot ICT issues for Window Systems division users. Work closely with all areas of the business to support daily operations.

Promote and develop use of the ICT systems to generate efficiency improvements.

Key Accountabilities:

To provide 1st line support to all requests logged through the ICT Helpdesk system, as detailed below:

PC hardware and Desktop operating systems
Desktop software applications
Peripherals, such as, printers, telephones, etc.
Mobile device support
New equipment ordering and installation
Phone System administration and support
Promote cyber security awareness when dealing with requests
Management of ICT Storage room and consumables inventory levels
Asset management via the ICT Helpdesk system, to include software monitoring.
Escalation to 3rd party support and ensuring the request is resolved within agreed service levels.
Operate within a safe, healthy and environmentally responsible manner.
Creation of any documentation required to support the ICT change control process and internal procedures.
Ensuring that all areas of the ICT department are presented in a professional and organised manner.
Any additional tasks/projects, as requested by the Senior ICT Engineers and the ICT leadership team.

Key Experiences and Skills Required:

Microsoft 365 applications
Windows 11 OS
General PC Support
Basic PC hardware and peripheral repairs
Capable of clear and accurate communication, both written and verbal.

Desirables Skills, Qualifications and Experience Required:

Five GCSEs at level 4 or above, including English Language, Maths and a Science or Technology subject.

Personal Attributes:

Action orientated – Able to deal with problems in appropriate time frames
Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders

Apply Now

Refine Your Search

technical support occupations jobs in telford, shr

IT Support Apprentice

Advanced Technical Support Engineer

IT Technician

Technical Support Engineer – IT

Pathology IT Support Officer

Manufacturing & Logistics Systems Support

Service Desk Analyst / IT Support Help Desk Technician

First Line Support Administrator

Senior IT Support Technician / Team Lead

Field Service Administrator

Junior IT Support Technician

Technical Support Engineer

IT Technician

Application Support Officer

IT Support Technician

EPOS Tech Implementer / Trainer

Support Desk Engineer

Network Management Technician

Tier 2 Service Desk Engineer

Customer Support Representative

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