Guest Service Assistant - Nights
Imperial Hotel —Tenby
- £13.25 an hour
- Part-time
- Customer service
- Hotel
- Administrative experience
- Employee assistance programme
- Flexible schedule
Quick apply
13d
Guest Service Assistant Food & Beverage
Imperial Hotel —Tenby
- £11.50 - £12.71 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Employee assistance programme
Quick apply
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Imperial Hotel —Tenby
- £12.71 an hour
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Guest Service Assistant Food & Beverage
Imperial Hotel —Tenby
You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities.
£11.50 - £12.71 an hour
Quick apply
Guest Service Assistant - Nights
Imperial Hotel —Tenby
You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
£13.25 an hour
Quick apply
13d

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Guest Service Assistant - Nights

Imperial Hotel -
Tenby

Quick apply

Job details

Part-time
£13.25 an hour
13 days ago

Benefits

Discounted or free food
Employee assistance programme
Flexible schedule

Qualifications

Customer service
Administrative experience
IT
Guest services
Communication skills
Hotel experience
Time management

Full job description

Guest Service Assistant - Nights

Imperial Hotel, Tenby

Nestled in the historic heart of Pembrokeshire, set against the stunning back drop of South Beach.

The Role of Guest Service Assistant - Nights

The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues.
The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.

Job Overview:

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.

Experience & Qualifications

Excellent customer service and communication skills.
Ability to work independently and stay alert during night shifts.
Strong problem-solving skills and attention to detail.
IT and administrative skills for handling reservations and reports.
Previous experience in a Hotel or customer-facing role.

Benefits

£30 BB per night colleague rate
£60 BB per night for Friends and Family rate
Celebration of milestone employment anniversaries
50% off Food & Beverage in our hotels
Meals on duty provided
Access to Hospitality Rewards
Offerings from retail and dining discounts
Employee Assistance Programme and same day on-line GP appointments
Quarterly Shining Star recognition
Annual colleague celebrations

Guest Service Assistant - Nights

Flexible Hours

1 or 2 nights per week as a minumim

Quick apply

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Guest Service Assistant - Nights

Guest Service Assistant Food & Beverage

Guest Service Assistant Front Office

Hotel Receptionist

Senior Hotel Receptionist/Administrator - Guest Operations Lead

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