Duty manager Work, Jobs in Tendring, Oxf (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
2d
Hospitality Manager
Restaurant Associates —Croughton
- £50,000 a year
- Hospitality
- Supervising experience
- Free parking
- Employee discount
9d
Facilities Manager
The Menu Partners —Bicester
- Up to £45,000 a year
- Full-time
- Maintenance
- Continuous improvement
Quick apply
Operations Manager
Ralph Lauren —Bicester
- Full-time
- Hospitality
- Analysis skills
- Team management
- Employee discount
Department Manager FTC 12 mnths
Ralph Lauren —Bicester
- Full-time
- Hospitality
- Customer service
- Retail management
General Manager
Coach —Bicester
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Assistant General Manager
Ralph Lauren —Bicester
- Hospitality
- Microsoft Office
- Communication skills
6h
Duty Manager
Karamuliar Ltd —Aylesbury
- £33,000 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
Quick apply
14d
Residence Manager
UPP Ltd —Oxford
- £39,702 a year
- Nights as needed
- Team management
- IT
- Communication skills
- Annual leave
- Employee discount
Full Time Stockroom Associate, Tommy Hilfiger Women Kids - Bicester Village
Tommy Hilfiger —Bicester
- Full-time
- Communication skills
Department Manager FTC 12 mnth
Ralph Lauren —Bicester
- Hospitality
- Customer service
- Retail management
6h
Floor Manager, Calvin Klein Bicester Village
Calvin Klein —Bicester
- Full-time
- Management
- Communication skills
Duty Manager
Leisure Solutions Community Trust —Oxford
- £30,368.08 a year
- Weekend availability
- Hospitality
- Sales
- Supervising experience
- Employee assistance programme
9d
Traffic Management Manager
Egis —Milton Common
- £90,000 - £140,000 a year
- Hybrid work
- Communication skills
21h
Night Supervisor (Live-in Accommodation available)
The Oxfordshire Golf Hotel and Spa —Thame
- £28,115 a year
- 8 hour shift
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
9d
Operations Manager
Milton Keynes Urgent Care Services —Milton Keynes
- £37,000 - £44,000 a year
- Part-time
- Management
- Administrative experience
- Organisational skills
Quick apply
19h
Quality Assurance Manager
British Bakels Ltd —Bicester
- £50,000 - £55,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
2d
Operations & Growth Coordinator
Colombia Coffee Roasters —Oxford
- £20 an hour
- Part-time
- Sales
- Social media management
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Training Manager
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Annual leave
- Employee assistance programme
14d
Retail Sales Advisor PT 20 hours Bicester Village Fix-Term
The Swatch Group (UK) Limited —Bicester
- Part-time
- Sales

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
2 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in tendring, oxf

Service Delivery Manager

Hospitality Manager

Facilities Manager

Operations Manager

Department Manager FTC 12 mnths

General Manager

Assistant General Manager

Duty Manager

Residence Manager

Full Time Stockroom Associate, Tommy Hilfiger Women Kids - Bicester Village

Department Manager FTC 12 mnth

Floor Manager, Calvin Klein Bicester Village

Duty Manager

Traffic Management Manager

Night Supervisor (Live-in Accommodation available)

Operations Manager

Quality Assurance Manager

Operations & Growth Coordinator

Training Manager

Retail Sales Advisor PT 20 hours Bicester Village Fix-Term

I want to receive the latest job alerts for duty manager in tendring, oxf

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