Helpdesk manager Work, Jobs in Tetbury, Gls (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Travel
- In-person
Quick apply
Facilities Coordinator
JLL —Bristol
- Travel
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
12d
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
12d
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
11d
Sales Administrator
TRG UK Ltd —Bristol
- £25,500 - £26,000 a year
- Full-time
- Sales
- Salesforce
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Facilities Maintenance Technician
Spirax Sarco —Cheltenham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Multiskilled Host
CBRE —Bristol
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Multi-Skilled Host
CBRE —Bristol
- From £29,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Receptionist/Administrator
Cotham School —Bristol
- From £8,465 a year
- Part-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Employee assistance programme
Quick apply
11d
Electrical Technician
CBRE —Bristol
- Full-time
- Customer service
- HVAC
- Communication skills
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Housekeeper
North Bristol NHS Trust —Bristol
- £25,272 a year
- Full-time
- IT
- Communication skills
- Time management
11d
Regional Sales Manager, Corporates, GPS
HSBC Global Services Limited —Bristol
- Full-time
- Sales
- Business development
- Banking
IT Field Engineer – Based in Cardiff or Bristol
Renault UK —Bristol
- £35,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee discount
Shift Lead - Fashion, Home & Beauty - Tewkesbury Outlet
Marks & Spencer —Tewkesbury
- £13.65 an hour
- Full-time
- Employee discount
5d

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helpdesk manager jobs near tetbury, gls

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in tetbury, gls

Helpdesk Manager (Telecoms)

Facilities Coordinator

Facilities Coordinator

IT Support Engineer

Client Retention Manager

IT Service Desk Agent

IT Service Desk Engineer

Sales Administrator

Facilities Maintenance Technician

Multiskilled Host

Multi-Skilled Host

2nd Line Support Analyst

Receptionist/Administrator

Electrical Technician

IT Applications Support Technician

Housekeeper

Regional Sales Manager, Corporates, GPS

IT Field Engineer – Based in Cardiff or Bristol

Shift Lead - Fashion, Home & Beauty - Tewkesbury Outlet

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