Customer success manager Work, Jobs in Tewkesbury, Gls (with Salaries)

Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £36,050 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
4d
Customer Service & Sales Advisor
Baylis —Gloucester
- Up to £41,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Employee discount
Quick apply
9d
Business Development Manager (BDM) - Cirencester - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cirencester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Cheltenham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Gloucester - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Gloucester
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Director, Regional Business Development
VSE Careers —Lydney
- Full-time
- Management
- Sales
- Customer service
Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Stratford-upon-Avon
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Experience Representative
CloudClevr —Cheltenham
- Organisational skills
Senior Partner Manager SEU
VoCoVo —Cheltenham
- £65,000 - £75,000 a year
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Automotive Sales Manager
Baylis Automotive —Cheltenham
- From £40,000 a year
- Full-time
- Management
- Sales
- Organisational skills
- Free parking
- Store discount
Quick apply
6d
Land Rover Retail Manager
Listers —Hereford
- £65,000 a year
- Full-time
- Retail management
- Free parking
- Health & wellbeing programme
Contact Centre Senior Coordinator
Livity Life —Worcester
- £29,536 - £29,537 a year
- Rotating shift
- Computer literacy
Quick apply
10d
Part-time Customer Service Manager
International Workplace Group plc —Gloucester
- Up to £19,000 a year
- Part-time
- Customer service
- Restaurant
Duty Manager
The Range —Gloucester
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Store Manager
Jollyes Pets —Evesham
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Store Supervisor
TNF —Tewkesbury
- Weekend availability
- Sales
- English
- Microsoft Office
- Employee discount
Quick apply
6d
Retail Manager
Listers —Evesham
- £62,200 a year
- Full-time
- Free parking
- Health & wellbeing programme
Sales Advisor
Tapi —Cheltenham
- Full-time
- Employee assistance programme
- Employee discount
13d
Inside Customer Success Executive (4035)
GBG —Worcester
- Full-time
- Hybrid work
- Sales
- IT
Quick apply
4d

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customer success manager jobs near tewkesbury, gls

Helpdesk Team Manager

Arcus FM -
Cirencester

Quick apply

Job details

Full-time
Up to £36,050 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Customer service
Microsoft Office
Analysis skills
Supervising experience
Maths
Relationship management
Contracts
IT
Leadership
Communication skills
Time management

Full job description

We are now seeking for a Team Manager to join us on a permanent basis at our Cirencester site.

Leading a team of colleagues to provide front line support for our customer. Managing individual performance and being part of a wider management team.

Supervise and manage the effective receipt, processing, and scheduling of both reactive and planned maintenance work orders.
Act as an escalation point, reporting to the Operations Manager and deputising when required.
Lead weekly team huddles and provide feedback to the Management Team on actions and outcomes.
Work with Senior Management to ensure effective handovers between shifts, delivering a consistent and seamless service.
Contribute to the development and implementation of robust departmental processes to maintain a high-quality service for internal and external customers.
Support Heads of Department in identifying areas for improvement and preparing performance reports as required.
Collaborate with Team Managers to ensure operatives are appropriately trained, coached, and supported to achieve agreed objectives and personal goals.
Provide support for ad hoc activities and seasonal projects as required.
Build and maintain strong relationships with field teams and key contacts within FM service providers to support the closure of outstanding actions.
Deliver accurate, concise daily reporting on work order resolution in line with agreed KPIs.
Promote and ensure behaviours across the team align with Arcus Values.
Manage people and performance to ensure customer availability, including rota management, annual leave, absence, and overtime in line with company policies.
Conduct regular one-to-one meetings and performance reviews with direct reports.
Celebrate success by recognising strengths and sharing best practice across the team.

Essential Experience & Knowledge

A minimum of 5 GCSEs at grade C/4 or above, including English and Maths.
Strong understanding of FM and support services contracts, including performance measurement and monitoring.
Knowledge of FM operations, including web-based systems, IT best practices, industry trends, and customer service principles.
Experience supervising teams within a call centre or customer service environment.
Proven experience working in a professional customer services setting.
Demonstrable evidence of influencing positive change within a call centre or customer service environment.

Desirable

Understanding and experience of the retail industry.

Skills & Competencies

Excellent verbal communication skills with a confident and professional telephone manner.
High levels of accuracy and precision in written communication.
IT literate, with experience using MS Office, particularly Word and Excel.
Strong administration and time management skills.
Ability to manage, motivate, and develop staff, including through periods of change.
Ability to delegate effectively, work under pressure, and meet tight deadlines.
Strong leadership skills, with the ability to inspire, motivate, and influence positive change.
Effective process and performance management capabilities.
Strong problem-solving and analytical skills to support sound decision-making.
Excellent relationship management skills, with a collaborative and team-focused approach.

VALUES & BEHAVIOURS

Driven, confident, and commercially aware, with a proactive, professional, and approachable ‘can‑do’ attitude.

When you join us you will receive:

Salary: up to £36,050 depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Quick apply

Refine Your Search

customer success manager jobs in tewkesbury, gls

Helpdesk Team Manager

Customer Service & Sales Advisor

Business Development Manager (BDM) - Cirencester - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Gloucester - Circa 41k -Package 53k OTE Uncapped

Director, Regional Business Development

Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped

Customer Experience Representative

Senior Partner Manager SEU

Automotive Sales Manager

Land Rover Retail Manager

Contact Centre Senior Coordinator

Part-time Customer Service Manager

Duty Manager

Store Manager

B2B Client Success Manager

Store Supervisor

Retail Manager

Sales Advisor

Inside Customer Success Executive (4035)

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