Director of customer service Work, Jobs in Thame, Oxf (with Salaries)

Head of F&B Strategy
TravelodgeHotels —Thame
- Up to £120,000 a year
- Hybrid work
- Bar
- Employee discount
Quick apply
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Director - TISSL
ClearCourse —Milton Keynes
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Hotel
- Employee discount
Quick apply
12d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Head of Marketing & Customer Growth
Wed2B UK and ROI —Milton Keynes
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Marketing
Quick apply
5d
Head of Hospitality Operations - Fixed Term Contract
Silverstone —Silverstone
- Weekend availability
- Hospitality
- Management
- Sales
Quick apply
Assistant Director of Property Operations
Red Kite Community Housing —High Wycombe
- £100,858 a year
- Full-time
- Maintenance
7d
Head of Spa - Soho Farmhouse
Soho House & Co. —Bicester
- Hospitality
- Merchandising
- Leadership
- Employee discount
Quick apply
Client Service Director
AND Digital —Reading
- Full-time
- Hybrid work
- Driving
- Contracts
- Gym membership
Quick apply
Director of Global Customer & Shared Services Operations
PerkinElmer —High Wycombe
- Remote
- Bachelor's degree
- Travel
- Contracts
- Annual leave
- Referral programme
General Manager & Site Director — Online Pharmacy
Montu UK —Winnersh
- £130,000 - £140,000 a year
- Full-time
- Leadership
- Annual leave
Director of Operations - Critical Site
Equinix —Slough
- Full-time
- Management
- Leadership
- Employee stock purchase plan
Key Account Director - FM Services
Samsic UK —Reading
- £80,000 - £85,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Assistant Head of Engineering
Daytona Motorsport —Milton Keynes
- Weekend availability
- Supervising experience
- Mentoring
- Leadership
Quick apply
5d
Associate Director, Private Client Services
Deloitte —Reading
- Hybrid work
- Team management
- Tax experience
Director, Private Client Services Tax
Deloitte —Reading
- Hybrid work
- Mentoring
- Communication skills

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Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
Track record in driving automation and reduction in cost to serve whilst driving higher levels of performance. Driving support desks, customer trends.
Quick apply
Head of Regional Service
Chubb Fire & Security —Thames Valley
*Dispute Management:* Liaise and drive billing delays and disputes with stakeholders and customers. *Operational Success:* History of managing business optics…
£41,228.04 - £65,000.00 a year
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Head of F&B Strategy

TravelodgeHotels -
Thame

Quick apply

Job details

Permanent
Up to £120,000 a year

Benefits

Company pension
Employee discount

Full job description

Job Description

Find where you belong!

Do you have the commercial and customer-first mindset to develop and deliver a successful F&B business on a national scale? Can you architect a 3-year F&B strategy that drives out-performance, puts our guests first, and translates into a seamless mission for our hotels and their teams? If yes, our Head of Food & Beverage Strategy position might be the right next move for you.

Your Purpose

We are seeking a visionary cultivator to scale our multi-million pound F&B operation, overseeing 230 bar-cafes and our F&B proposition across 370 hotels. Our Head of F&B will be responsible for driving revenue, margin and ensuring a consistent brilliant customer experience across the entire estate.

Key Responsibilities:

Define the 3-year F&B vision, identifying new growth initiatives and pricing strategies that maximise our revenue and optimise margin through a customer-first approach.
Oversee a c£2m management budget and influence investment.
Manage the end-to-end product lifecycle from initial concept to national launch, optimizing for both profitability and consumer demand.
Act as the bridge between Marketing, Finance, and Ops - ensuring we deliver a consistent, high-quality brand experience.
Spearhead the use of data dashboards and digital platforms to optimise conversion, the guest journey and commercial performance.

Your Strengths

The ideal candidate will be a strong commercial director with a proven track record in high-volume F&B or large-scale restaurant retail. We are seeking a candidate who has held full P&L accountability—ideally for portfolios exceeding £50m—and possesses the rational mindset to transform complex market trends and consumer data into high-growth strategies. Beyond the numbers, they should demonstrate rational intelligence, showing a history of working hand-in-hand with ground-level teams to ensure that national change is implemented seamlessly and sustainably.

Our Head of F&B will need to influence at the ExCo level and negotiate high-value supplier relationships with ease. They should be a collaborative partner known for winning "hearts and minds" across a business, pairing exceptional stakeholder management with the flexibility to travel nationally. We are looking for a strategic thinker with technical expertise—someone who can present to the board one day and analyse the drivers behind a 1% margin shift the next.

Your Perks

Up to £120,000 & Annualise Bonus
Car Allowance payable at £570 per month
Contributory pension scheme - auto enroll at 5% after 3 months and we contribute 8%
Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers
50% personal discount for hotel bookings and great friends and family discounts too!
25 days holiday + bank holidays, increasing with length of service

Why Travelodge?

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues’ wellbeing, ensuring there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this “Better Me”.

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Refine Your Search

director of customer service jobs in thame, oxf

Head of F&B Strategy

Director of Customer Operations and Engagement, EMEA

Director - TISSL

Head of Service Desks - Reading, UK

Head of Projects - Reading, UK

Head of Marketing & Customer Growth

Head of Hospitality Operations - Fixed Term Contract

Assistant Director of Property Operations

Head of Spa - Soho Farmhouse

Client Service Director

Director of Global Customer & Shared Services Operations

General Manager & Site Director — Online Pharmacy

Director of Operations - Critical Site

Key Account Director - FM Services

Assistant Head of Engineering

Associate Director, Private Client Services

Director, Private Client Services Tax

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