incident manager Work, Jobs in thames ditton, sry (with Salaries)

Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Children's Support Worker
HYGGE —Camberley
- £35,000 - £40,000 a year
- Weekend availability
- Childcare
- Cooking
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Civil Enforcement Officer - Kingston
APCOA PARKING (UK) LTD —Kingston upon Thames
- £14.80 an hour
- Customer service
- Communication skills
Quick apply
12d
Regional Operations Manager
OCS Group —Crawley
- Monday to Friday
- Team management
- Leadership
- Communication skills
Quick apply
2d
Health & Safety Manager – Luxury Estate & Hospitality Operations
Splendid Works —Windsor
- £40,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- English
Quick apply
9d
Assistant Site Manager
Dandara —Horsham
- £45,000 - £52,500 a year
- IT
- Construction
- Employee assistance programme
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
3d
HSE Manager
Arriva London North Limited —Warlingham
- Leadership
Quick apply
Server Infrastructure Manager
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £72,719 - £83,505 a year
- Full-time
- Azure
- Master's degree
- Analysis skills
- Employee assistance programme
11d
Site Escort
Equans —Westminster
- £13.45 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Applications Support Manager
Business Systems —Southwark
- £60,000 - £70,500 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
1d
Corporate Security Operations Manager, London
OpenAI —London
- Full-time
- English
- Leadership
8d
Responsible individual
Rising Stars Homes —London
- £350 - £400 a day
- Part-time
- In-person
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
6d
Patient Safety Manager
NHS Professionals —London
- £25.15 an hour
- Temporary
- Management
- In-person
- Leadership
- Store discount
- Flexitime
Quick apply
6d
Clinical Governance Lead
West London NHS Trust —Southall
- £55,524 - £62,652 a year
- Full-time
1d
Maintenance Person for Care Home (Part Time)
CHD Living —Surbiton
- £15 an hour
- 8 hour shift
- Maintenance
- Programmable logic controllers
- Plumbing
- Free parking
- Health & wellbeing programme
Quick apply
11d
Health & Safety Manager
Diamond Project Safety Consultants —Weybridge South
- £350 a day
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
CCTV Controller
OCS Group —London
- £17.57 an hour
- Communication skills
Quick apply
Health and Safety Manager
The Hillingdon Hospitals NHS Foundation Trust —Middlesex
- £55,524 - £62,652 a year
- Full-time
4d
Junior Service Manager
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £49,387 - £56,515 a year
- Weekend availability
- Customer service
- Communication skills
1d

I want to receive the latest job alerts for incident manager in thames ditton, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

incident manager jobs near thames ditton, sry

Customer Support Manager

WeMaintain -
London

Quick apply

Job details

£50,000 - £60,000 a year

Qualifications

Maintenance
Cost control
Contracts
Leadership
Communication skills

Full job description

Our Mission:

To place the best of human and technology at the heart of building maintenance. By combining the expertise of engineers in the field with the agility of technology, we aspire to be a major player in facilitating economic, digital, environmental, and social transitions for the better, particularly with the advent of smart buildings.

We are convinced that combining technology and innovation to enhance technical professions will be successful by granting autonomy, time, and recognition to engineers—the true experts in the field—and is essential for successful performance. This is why we develop hardware and software solutions to provide real-time, reliable, and comprehensive data to optimize building management.

Everything in the company is built around its values: Care, Grit, and Uniqueness. We apply them daily within our teams and with our clients and partners.

WeMaintain's mission is to drive the transformation of building operations with our unique end-to-end platform. Join our dynamic and energetic team as we shape the future of maintenance.

Why Join Us?

At WeMaintain, we are committed to embodying each of our values in our daily work:

Care, in every interaction with our clients and colleagues.
Grit, in our determination to always go above and beyond and deliver superior quality products.
Uniqueness, in our goal to always enable everyone to feel comfortable expressing their opinions and testing their ideas to transform our industry.

Join our team and help shape the future of maintenance while working in a supportive and collaborative environment.

If you are ready to make an impact and drive change in a growing company, we would love to get to know you. Join us at WeMaintain and be part of our journey to revolutionize the industry!

Who Are We Looking For?

We are seeking an experienced and driven Customer Support Manager to lead our lift and escalator service operations. This role is responsible for managing day-to-day field operations, overseeing service and maintenance teams, and building strong customer relationships. The ideal candidate combines technical understanding of the lift industry with strong leadership, planning, and client-facing skills.

What Will Your Future Role Be?

Field Operations Management

Lead, manage, and support field engineers and technicians across service, maintenance, and repair activities
Plan and coordinate workloads, schedules, and resource allocation to meet service targets and SLAs
Monitor job quality, productivity, and safety compliance across all field activities
Ensure adherence to statutory regulations, safety standards, and company procedures
Support recruitment, onboarding, and ongoing development of field staff
Conduct performance reviews, toolbox talks, and technical guidance sessions
Act as escalation point for complex technical and operational issues

Customer Relationship Management

Serve as a primary operational contact for key customers and contracts
Build and maintain strong, long-term customer relationships
Manage service delivery performance against contract requirements
Handle escalations, service concerns, and customer complaints promptly and professionally
Attend customer meetings, site reviews, and performance reviews
Identify opportunities for service improvements and contract growth

Operational & Commercial Control

Track KPIs including response times, first-time fix rates, callbacks, and customer satisfaction
Work closely with sales and commercial teams to support renewals and variations
Control operational costs, overtime, and materials usage
Support quotation reviews and technical scope validation where required
Prepare operational reports for senior management

Health, Safety & Compliance

Promote a strong safety culture across all field teams
Ensure risk assessments and method statements are followed
Investigate incidents and implement corrective actions
Maintain compliance with lift industry standards and regulatory requirements

You Are the Right Person for Us If:

Essential

Strong communication skills with the ability to engage confidently with engineers, customers, and senior stakeholders
Proven experience managing and leading field-based or mobile service teams
Commercial awareness, with experience balancing service delivery, cost control, and contract performance
Ability to plan, prioritise, and manage multiple operational demands
Leadership presence with a people-first approach to team development
Experience working in fast-paced, service-driven environments

Desirable (Not Essential)

Industry qualifications in lift engineering or related discipline
Knowledge of relevant lift and safety standards
Experience managing service contracts and SLAs

️ How to Apply?

We carefully read every application. Tell us who you are, what draws you to this role, and what you'd like to build with us.

What we value most is drive, curiosity, and potential — not a perfect resume.

To apply, just click the “Apply” button below and answer a few short questions. It’s quick and helps us get to know you better.

At WeMaintain, we celebrate diversity, encourage personal growth, and are committed to inclusivity. Whatever your background, journey, or identity — we warmly encourage you to apply.

Recruitment Process:

Phone interview with Recruitment lead - 30 minutes
Face to face interview with Senior management - 1 hour

Quick apply

Refine Your Search

incident manager jobs in thames ditton, sry

Customer Support Manager

Children's Support Worker

Civil Enforcement Officer - Kingston

Regional Operations Manager

Health & Safety Manager – Luxury Estate & Hospitality Operations

Assistant Site Manager

Operations Manager - Autonomous Vehicles

HSE Manager

Server Infrastructure Manager

Site Escort

Applications Support Manager

Corporate Security Operations Manager, London

Responsible individual

Patient Safety Manager

Clinical Governance Lead

Maintenance Person for Care Home (Part Time)

Health & Safety Manager

CCTV Controller

Health and Safety Manager

Junior Service Manager

I want to receive the latest job alerts for incident manager in thames ditton, sry

Related Searches

Explore jobs in more locations

Our Mission:

Why Join Us?

Who Are We Looking For?

What Will Your Future Role Be?

You Are the Right Person for Us If:

️ How to Apply?

Recruitment Process:

Jobseeker tools

Employer Tools

Browse

Stay Connected