Role overview
The Investment Administrator’s primary function is to provide administration service support to the HNW team, managing the coordination and administration of all client related queries ensuring best practice is delivered without exception. They will report directly into the two Investment Directors responsible for the clients.
Key Responsibilities
Service levels & positive client outcomes
- Deliver high levels of service expected by High-Net-Worth clients including assisting in the regular assessment and reporting of any change in client circumstances & suitability factors
- Checking and preparing paperwork and performance data for client meetings
- Correcting dealing errors and account debits
- Monitoring stock pick lists and asset allocation
- Assisting with stock/fund set up
- Ensuring adherence to Execution Only dealing procedures
- Conducting regular checks on client fees
- Ensure adequate record keeping of client correspondence and conversations
- Provide excellent client service to prevent incidents and complaints
- Producing customised client reports
- Provide general administration support for investment managers
- Liaising with back-office teams to resolve client issues
Strategic planning
- Engage and participate where required in improvement initiatives for TrinityBridge and the team
- Provide constructive feedback to drive future initiative direction.
People
- Champion and demonstrate TrinityBridge’s core principles, continuing to ensure a one team, one culture ethos across HNW, especially as teams grow in size and new talent is developed
- Actively participate in TrinityBridge’s diversity and inclusion initiatives
- Ensure clear and effective communication with colleagues across HNW
Regulatory Responsibilities (Compliance/T&C)
- Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
- Gather relevant AML documentation from new clients and complete detailed source of wealth, client risk rating and enhance due diligence where applicable in accordance with TrinityBridge Due Diligence Standards and AML QA Procedures
- Complete client due diligence reviews and triggers in accordance with AML QA Procedures
- Ensure adherence to the Client and Third Party Payment procedures
- Comply with the PA dealing policy
- Ensure awareness of and adherence to the Financial Conduct Authority’s (FCA) conduct rules
- Ensure required training is kept up to date and completed within the set timeframe given by TrinityBridge
- Comply with/Ensure adherence to the Gifts and Hospitality Policy and Expenses policy
- Ensure all client conversations are in line with FCA recording requirements
- Comply with office Health and Safety and Fire Safety Procedure
About you ¦ Qualifications, skills and strengths
- Experience in a client facing Investment services administration role preferable but not essential
- Strong communication and interpersonal skills (verbal and written)
- Excellent organisational skills and attention to detail
- Resilient and reliable team player willing to respond and support various external and internal requests
- Excellent record keeping and reporting capabilities
- IT and MS Office skills: Previous experience with Word Excel, PowerPoint and Outlook would be beneficial
At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. #LI-EM1 #LI-SY1 #LI-JJ1
The Company
At TrinityBridge we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose, and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. We offer a wide range of inclusive benefits that provides our people with all the support they need to find a healthy balance in all aspects of their lives. We also invest in the growth of our people providing a sense of belonging and team spirit and the ability to thrive. We recruit people from all backgrounds and are open to discussing all types of flexible working options, helping our people to balance work and home life and make practical choices for wellbeing while delivering impact where it matters, all of which contributes to our exceptional client experience. We are committed to ensuring our recruitment process is accessible to everyone. We make adjustments for people who have a disability or long-term condition so, if you need a job description or application form in an alternative format, or would like to discuss the recruitment process with us, please get in touch at
[email protected].
Equal Opportunities
As an employer, TrinityBridge is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employee’s or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.
