Customer service representative Work, Jobs in Thaxted Cm6 (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
Quick apply
Customer Service Agent (CSA)
ABM —Stansted Airport
- £27,922 a year
- Weekend availability
Business Development Assistant/Customer Support
Saffron Building Society —Saffron Walden
- Up to £28,000 a year
- Customer service
- Business development
- Financial services
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Customer Service Advisor
Places for People —Cambridge
- £28,072.85 a year
- Microsoft Word
- Customer service
- University
- Employee discount
11d
Customer Service Representative
POP Telecom —Newmarket
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Advisor
Kier Group —Braintree
- Part-time
- Communication skills
- Flexible schedule
Customer Service Assistant
Future Leisure Limited —Stevenage
- From £12.71 an hour
- Full-time
- Bilingual
- English
- IT
- Bereavement leave
Quick apply
Retail Customer Service Assistant - Nights
bp Retail —Stansted
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
11d
Customer Service Assistant
World Duty Free Group —Stansted
- Part-time
- Sales
- Communication skills
Quick apply
Senior Customer Service Advisor
Pinnacle Group —Chelmsford
- £25,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Service Agent
Prolog Fulfilment —Sudbury
- £12.71 an hour
- Full-time
- English
- Microsoft Office
- IT
Quick apply
Customer Care Administrator
Wicked Brick LTD —Cottenham
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Paid training
Quick apply
1d
Operations Coordinator(Customer Service)
CitySprint —Baldock
- £26,811.20 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
Quick apply
11d
Customer Service Advisor
Signs DIY —Letchworth
- £25,420 - £36,000 a year
- Full-time
- Hybrid work
- In-person
- Sick pay
Quick apply
4d
Customer Support Specialist
Mettler Toledo —Royston
- Communication skills
- Annual leave
14d
Customer Service Advisor
Prime Motors Essex —Hoddesdon
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Employee discount
Quick apply
6d
Customer Service Coordinator
PerkinElmer —Ware
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Customer Service Assistant
Total Fishing Tackle —Ongar
- From £25,000 a year
- Weekend availability
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Computer skills
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

customer service representative jobs in thaxted cm6

Customer Care Associate

Customer Service Agent (CSA)

Business Development Assistant/Customer Support

Repairs Customer Service Representative

Customer Service Advisor