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- CRM software
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New Business Development Executive & Account Manager

Zed Logistics Ltd
Surbiton

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Company car
Company pension
Company events
Sick pay
On-site parking

Qualifications

CRM software
Driving Licence
Salesforce
Logistics
Business development
Presentation skills
Driving
B2B sales
HubSpot
Account management
Communication skills
Negotiation

Full job description

This job is flexible/hybrid

Salary: Competitive basic salary + uncapped commission + bonus scheme

Reporting to: Sales Director/ Managing Director

Role Overview

We are seeking an ambitious, driven, and customer-focused New Business Development Executive & Account Manager to drive revenue growth and build long-term client relationships.

This dual-role position combines proactive new business generation with the management and development of existing customer accounts. The successful candidate will be responsible for identifying new opportunities, securing new logistics contracts, increasing customer spend, and ensuring exceptional service delivery across a portfolio of clients.

This role is ideal for someone with experience in courier, transport, logistics, freight, or supply chain sales who thrives on winning new business while developing strong customer relationships.

Key Responsibilities

New Business Development

Identify and target potential customers across key sectors including healthcare, manufacturing, retail, e-commerce, professional services, and public sector organisations.
Generate leads through cold calling, networking, referrals, email campaigns, LinkedIn, and face-to-face meetings.
Arrange and attend sales meetings both virtually and in person.
Prepare and deliver compelling sales presentations and logistics solutions.
Conduct customer needs analysis and prepare tailored proposals and quotations.
Negotiate commercial terms and secure profitable new contracts.
Build and maintain a robust sales pipeline using CRM systems.
Consistently achieve and exceed monthly and annual sales targets.

Account Management

Manage and develop a portfolio of existing customer accounts.
Build strong relationships with key decision makers and stakeholders.
Conduct regular account reviews and service meetings.
Identify opportunities for upselling and cross-selling additional logistics services.
Monitor account performance, profitability, and customer satisfaction.
Act as the primary point of contact for customer queries and escalations.
Work closely with operations teams to ensure service excellence.
Maintain high customer retention rates and contract renewals.

Customer Relationship Management

Deliver exceptional customer service and support.
Understand customer supply chain challenges and provide solutions.
Monitor market trends and competitor activity.
Ensure accurate CRM records and reporting.
Gather customer feedback and support continuous service improvement.

Key Performance Indicators (KPIs)

New business revenue generated.
Gross profit achieved.
Number of new customer accounts won.
Customer retention rate.
Growth in existing account spend.
Number of customer meetings conducted.
Pipeline value and conversion rates.
Customer satisfaction scores.

Skills & Experience Required

Essential

Proven B2B sales experience.
Strong business development and account management background.
Excellent communication, negotiation, and presentation skills.
Experience managing multiple customer relationships.
Commercial awareness and ability to identify profitable opportunities.
Self-motivated and target-driven.
Full UK driving licence.

Desirable

Experience within courier, logistics, same-day delivery, freight, transport, or supply chain sectors.
Existing network of business contacts.
CRM experience (Salesforce, HubSpot, Zoho, etc.).
Knowledge of healthcare and NHS logistics solutions.

Personal Attributes

Highly motivated and competitive.
Excellent relationship builder.
Professional and credible.
Strong problem-solving skills.
Organised and detail-oriented.
Resilient and positive attitude.
Team player with a customer-first mindset.

Benefits

Competitive basic salary.
Uncapped commission structure.
Performance bonus scheme.
Company car or car allowance (where applicable).
Mobile phone and laptop.
Pension scheme.
Ongoing training and career development.
Opportunity to progress into Senior Sales or Commercial Management roles.

Why Join Us?

Join a fast-growing logistics business where your success directly impacts company growth. You’ll have the opportunity to win major accounts, build lasting client relationships, and develop a rewarding career within a dynamic and expanding organisation.

Please email: [email protected]

Tawhid Juneja mobile: 07853 255 929

Pay: From £30,000.00 per year

Benefits:

Company car
Company events
Company pension
On-site parking
Sick pay

Work Location: In person

Quick apply

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