Resources learning & development Work, Jobs in Thetford, Eng (with Salaries)

Library and Information Assistant - Cluster
Norfolk County Council —Swaffham
- £25,989 - £26,403 a year
- Part-time
- Hybrid work
- Customer service
- IT
- In-person
- Employee discount
- Gym membership
13d
Careers Education, Information, Advice, and Guidance Advisor
Realise Futures —Stowmarket
- £17,027 a year
- Call to connect
- English
- Annual leave
10h
Bid Writer
Sureserve —Stowmarket
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
Quick apply
7d
Prisoner Escort and Driver
Serco Plc —Watton
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Wildlife Manager
Forestry Commission —Santon
- £37,537 - £39,661 a year
- Full-time
- Supervising experience
- Presentation skills
- Bachelor's degree
4d
Prisoner Escort & Custody Driver
Serco Plc —Watton
- £2,400 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme
Lecturer in Business, Management and Marketing
Eastern Education Group —Bury St. Edmunds
- £17,749 - £25,178 a year
- Part-time
- Marketing
- Master's degree
- University
- Free parking
- Employee assistance programme
Quick apply
10d
Bid Writer
Aaron Services —Stowmarket
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
6d
Senior Mental Health Assistant Practitioner
East of England Community Health and Care NHS Trust (Cambridgeshire) —Norwich
- £32,073 - £39,043 a year
- Part-time
- Management
- Maintenance
- Communication skills
10d
HMP Highpoint - Drug Strategy Lead
Ministry of Justice —Bury St. Edmunds
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Project management
- Annual leave
3d
Learner Support Officer Supervisor (Term Time)
College of West Anglia —Downham Market
- £31,423 - £34,024 a year
- Annual leave
- Employee assistance programme
13d
Associate Director Utilisation Management Development
Central East Integrated Care Board —Ely
- £94,356 - £108,814 a year
- Full-time
11d
Support Facilitator
Green Light Trust —Bury St. Edmunds
- £13.45 an hour
- Experience working with children
- Organisational skills
- IT
- Store discount
- Employee discount
Quick apply
4d
Modern Matron – Older adults inpatient
Norfolk & Suffolk Foundation Trust —Bury St. Edmunds
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Nursing
6d
Deputy Manager
The Maltings Day Nursery —Ely
- £34,000 - £36,000 a year
- Full-time
- In-person
- Leadership
- School
- Free parking
Quick apply
11d
Lead Reablement Worker Ely
Cambridgeshire County Council —Ely
- £31,537 - £33,699 a year
- Weekend availability
- English
- IT
- Communication skills
- Annual leave
- Employee discount
7h
Mechanics Teacher/Instructor
Outcomes First Group —Stowmarket
- Up to £42,000 a year
- Monday to Friday
- Driving
- School
- Teaching
- Employee discount
11d
Director of Clinical Services
Circle Health Group —Bury St. Edmunds
- Full-time
- Hospital
- Master's degree
- Leadership
- Employee discount
- Life insurance
12d
Modern Matron – Older adults inpatient
Norfolk and Suffolk NHS Foundation Trust —Bury St. Edmunds
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Nursing
6d
Support Worker
Mavam Supported Housing —Stowmarket
- £27,791.70 - £28,181.70 a year
- 8 hour shift
- Administrative experience
- In-person
- Care plans
- Free parking
- Paid training
Quick apply

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Library and Information Assistant - Cluster

Norfolk County Council -
Swaffham

Apply Now

Job details

Permanent | Part-time
£25,989 - £26,403 a year
13 days ago

Benefits

Company pension
Employee discount
Gym membership
Car scheme

Qualifications

Customer service
IT

Full job description

Norfolk County Council is seeking a committed and customer-focused Library & Information Assistant to deliver high quality front-line library services across local communities. This role plays a key part in supporting reading, literacy, digital inclusion and access to trusted information for people of all ages.

As the first point of contact in the library, you will provide excellent customer service, help customers identify their information and learning needs and signpost them to appropriate Council and community support. You will also contribute to a safe, welcoming and well-managed library environment, including periods of lone working.

Key Responsibilities

Customer support: Welcome all users, respond to enquiries and help customers access resources, information, and services.
Activity delivery: Support and deliver programmes that promote reading, literacy, learning, health, well-being, and early years development (e.g. Bounce & Rhyme).
Digital assistance: Help customers use online Council services, self-service systems, and Open Library technology.
Safeguarding & safety: Maintain a safe environment, follow safeguarding procedures, support health & safety compliance, and manage low-level anti-social behaviour.
Managing behaviour: Confidently manage challenging behaviour and difficult interactions, using effective communication, active listening and de-escalation techniques to resolve issues professionally and maintain a positive customer experience.
Lone working: Work independently as the sole staff member on site during certain opening hours, with full responsibility for the safe and effective operation of the library.
Building responsibility: Carry out opening and closing duties, including during lone working, ensuring the building is secure, operationally ready, and compliant with health and safety requirements.
Volunteer support: Assist with organising, coaching and supervising volunteers.
Service promotion: Contribute to social media activity and promote engagement with library services.
Performance contribution: Support local targets for issues, visits, activities and income generation.

About You

Recent frontline customer service experience.
A clear and confident communicator with strong listening skills.
A positive approach to working with people of all ages and backgrounds.
Confident using IT and supporting others to build digital skills.
Able to work independently, including during periods of lone working.
Well organised, accurate, and able to manage varied tasks.
Committed to safeguarding and maintaining a safe public environment.

Desirable : Experience working in libraries; working with families or children; supporting volunteers; or applying health & safety procedures.

Working Arrangements

Includes evening and weekend working
Involves some lone working
Requires working across multiple libraries within a cluster
Involves lifting and moving materials (up to 10kg)

15.5 hours/week

Week 1 Week 2

Tuesday 10am - 5pm Tuesday 10am - 5pm

Thursday 3pm - 7pm Thursday 3pm - 7pm

Saturday 10am - 4pm Friday 2pm - 7pm

Please submit your CV and a cover letter explaining how your skills and experience meet the requirements of the role.

We are particularly interested in candidates who can demonstrate recent experience of face-to-face customer service, supporting the public, using digital systems, and adapting their communication to suit different customers.

Include clear examples in your cover letter, as this will be a key part of the shortlisting process.

Join us and help deliver Norfolk County Council’s vision of “Caring for our County” by supporting your community to thrive through access to reading, information and opportunity.

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 13 July 2026 23:59

All other applicants closing date: 27 July 2026 23:59

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

Apply Now

Refine Your Search

resources learning & development jobs in thetford, eng

Library and Information Assistant - Cluster

Careers Education, Information, Advice, and Guidance Advisor

Bid Writer

Prisoner Escort and Driver

Wildlife Manager

Prisoner Escort & Custody Driver

Lecturer in Business, Management and Marketing

Bid Writer

Senior Mental Health Assistant Practitioner

HMP Highpoint - Drug Strategy Lead

Learner Support Officer Supervisor (Term Time)

Associate Director Utilisation Management Development

Support Facilitator

Modern Matron – Older adults inpatient

Deputy Manager

Lead Reablement Worker Ely

Mechanics Teacher/Instructor

Director of Clinical Services

Modern Matron – Older adults inpatient

Support Worker

I want to receive the latest job alerts for resources learning & development in thetford, eng

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