With previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment, you’ll bring a real passion for customer service.
You’ll need to be enthusiastic and show real initiative as well as the ability to work with pace and flexibility.
We are looking for people who take ownership of development, with an ability to identify and grow great talent within their team through coaching.
Being open-minded and curious, you’ll be aware of current and future promotions. You’ll identify opportunities for growth, offering suggestions that may benefit the total store operation focused on delivery and commercial success.
As a warm and friendly team member, your love for talking with our customers will flow naturally into your passion for delivering exceptional service every day. You’ll be a great team player and through respect, support, and empathy to others, you’ll build relationships that create a foundation for getting things done.
You’ll guide your team as you work together to support future progress within the store and help celebrate team successes.
You’ll make a difference in your community and will ignite passion to deliver a more informed, motivated, and engaged team.
Everyone is welcome here! We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process
What benefits are available to you?
In addition to our competitive salaries, our colleagues also benefit from:
Reward and Benefits
- Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
- Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
- Personalised learning and development- with easy access to a wide range of training programmes
- Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Enhanced family friendly policies- to help you feel fully supported during any significant life events.
Wellbeing
- Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
- Colleague assistance programme – to support you and your family when you need it the most.
- Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
- Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- We’ve got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
- Give as you earn- helping you support charities which mean something to you.
Financial Wellbeing
- iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
- The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
- Salary Sacrifice schemes:
- Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
- Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
- Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
- Holiday buy- colleagues can buy up to a week extra of annual leave each year
- Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
- Nous – smart assistant that can save you money and time on managing your household bills.
