Incident manager Work, Jobs in Theydon Bois, Ess (with Salaries)

Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- Communication skills
Quick apply
Operations Manager
Online Lubricants Ltd —Barking and Dagenham
- £45,000 a year
- Full-time
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount
Quick apply
6d
Operations Manager
OCS Group —London
- Monday to Friday
- Remote
- Communication skills
Quick apply
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Bachelor's degree
- Continuous improvement
Business Incident Manager
Atos —London
- Writing skills
- Continuous improvement
- Communication skills
- Annual leave
11d
Facilities Services Manager
Sodexo —London
- £70,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
13d
Logistics Manager
Robin Food Dsitribution Ltd —Waltham Cross
- £35,000 - £45,000 a year
- Full-time
- Engineering
- English
- In-person
- Employee discount
- Sick pay
Quick apply
13h
Regional Operations Manager - Care
The Abbeyfield Society —London
- £65,000 - £70,000 a year
- Full-time
- Management
- Continuous improvement
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
6d
Driver Manager
FirstGroup —Chingford
- Employee assistance programme
- Employee discount
14d
Contract Manager
Pinnacle Group —London
- £45,000 a year
- Monday to Friday
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Strategic Account Manager - Regional
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Business development
- Presentation skills
Quick apply
Engineering & Hygiene Manager
PrepWorld —Northfleet
- £62,000 a year
- Full-time
- Microsoft Powerpoint
- Engineering
- Continuous improvement
Quick apply
Security Culture Improvement & Incident Manager
MBDA —Stevenage
- £45,000 a year
- Overtime
- Hybrid work
- Communication skills
- Free parking
8d
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
12d
GSOC Incident Response Coordinator
Pinkerton —London
- Full-time
- Computer literacy
- English
- Travel
13d
H&S Manager
Antvic LTD —London
- £60,000 - £80,000 a year
- Full-time
- Electrical experience
- First Aid Certification
- In-person
Quick apply
20h
Senior Manager - DSO - UK Data Incident Investigations Lead
EY —London
- Communication skills
- Employee discount
4h
Service Delivery Manager
Version 1 —London
- Full-time
- Business development
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
- Analytics
Quick apply
Incident Management
Bounteous —London
- Night shift
- Continuous improvement
- Communication skills
- Banking
6d

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Major Incident Manager

Bell Integration United Kingdom
London

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Job details

Qualifications

Technical troubleshooting
Stakeholder liaison
IT service management
Incident documentation
Incident reporting preparation
Change management
Analysis skills
Service restoration
Technical support incident logging
Technical writing
Major incident coordination
Problem management
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills

Full job description

Bell Integration are currently seeking a customer focused individual who Immediately aligns with Bell integrations values, Integrity, Honesty, friendly, Open and keen to work in an Agile environment

The desired candidate must demonstrate professionalism and inspire confidence when working with the team and senior management, both on the phone and face to face

We need a self-starter and a great communicator, able to work independently using your own initiative but also a strong dependable team player

Articulate in both verbal and written communication to both technical and non-technical audiences. Including the ability to produce clear Post Incident Reviews and Documentation

Key Responsibilities

Manage the full Major Incident lifecycle, Lead and facilitate MI Bridge calls, ensuring rapid, structured, and effective Major Incident Management from initiation to resolution.
Working a rota in a 24 x7 shift environment to initiate and coordinate troubleshooting with relevant support groups, vendors, and partners.
Maintain accurate, real time incident timelines and minutes, capturing technical details, actions, decisions, and outcomes.
Provide timely communication in accordance with the comms process and customer expectations.
Ensure business critical services are restored as quickly as possible, prioritising actions based on impact and urgency.
Manage stakeholder expectations, including senior leadership, service delivery managers, technical teams and if required the customers.
Review Change Management calendars to identify potential service disruption.
Verify and maintain operational readiness, including reviewing customer comms lists, service guides and knowledge articles.
Maintain strict adherence to KPIs, SLAs, and governance frameworks, ensuring all processes are followed and all data is accurately recorded.
Invoke Emergency Change Advisory Board (eCAB) when appropriate to restore service.
Capture workarounds, permanent fixes, lessons learned, and ensure they are progressed through Problem Management.

Key Skills & Experience

+5 Years proven experience as a Major Incident Manager role within an IT Managed Service environment, or similar enterprise level operations environment.
Extensive experience leading high‑pressure Major Incident bridge calls, coordinating multiple technical and support teams.
Experience working on shifts or on call.
Strong understanding of 24×7 Operations, with experience working in or alongside a 24×7 Service Desk or NOC.
Exceptional communication skills, including the ability to provide clear, concise, and structured updates to both technical and non‑technical audiences.
Strong analytical and problem-solving abilities, with the ability to quickly identify root causes, risks, and priorities during incidents.
Conduct or contribute to Post‑Incident Reviews, identifying root causes.
Ability to perform under pressure, calm, structured, and decisive in high‑impact situations.
Experience with ITIL frameworks, ideally ITIL 4 Foundation certification.
Excellent stakeholder management skills, capable of engaging senior leaders, customers, and suppliers.
High attention to detail, especially when documenting incident timelines, technical actions, and service impacts.
Experience reviewing and maintaining operational documentation, including support articles, service guides, and escalation workflows.
Understanding of Change Management processes, including emergency change initiation and approval procedures.
Experience working to strict SLAs and KPIs, with a focus on quality, accuracy, and compliance.

Desirable Attributes

Experience within an IT MSP or large enterprise service operations environment.

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Refine Your Search

incident manager jobs in theydon bois, ess

Major Incident Manager

Operations Manager

Operations Manager

Manager, Command Centre & Incident Management

Business Incident Manager

Facilities Services Manager

Logistics Manager

Regional Operations Manager - Care

Driver Manager

Contract Manager

Strategic Account Manager - Regional

Engineering & Hygiene Manager

Security Culture Improvement & Incident Manager

Service Delivery Manager

GSOC Incident Response Coordinator

H&S Manager

Senior Manager - DSO - UK Data Incident Investigations Lead

Service Delivery Manager

Service Delivery Manager

Incident Management

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