Helpdesk coordinator Work, Jobs in Thornton Heath, Gtl (with Salaries)

Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
3d
Helpdesk Coordinator VA2756
Anabas —London
- £29,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Admin Coordinator
Reliance Facilities Management —London
- £25,000 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Helpdesk Coordinator
Beauchamp and Bird Ltd —East Tilbury
- Full-time
- Data entry
- Organisational skills
- Typing
- Free parking
Quick apply
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
FM Admin Coordinator
Reliance Facilities Management —London
- £25,000 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Facilities Helpdesk Coordinator
Baltimore Group Ltd —London
- £30,000 - £34,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
Quick apply
5d
Front of House Coordinator
Rapport —London
- £33,700 a year
- Full-time
- Customer service
- English
- Front desk
- Employee assistance programme
Coordinator
Capital Maintenance Ltd —London
- £31,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Maintenance
- Microsoft Office
Quick apply
10d
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
Sustainability Coordinator
Sedex —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Workplace Coordinator
Hearst Networks —London
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
Scheduling Administrator
Advantos Services —London
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
13d
Workplace Coordinator
Hearst Networks EMEA —London
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
Account Coordinator
JLL —London
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
3d
Account Coordinator
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Facilities and Community Coordinator, Central St. Giles, London, UK
CBRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
10d
HR Shared Services Coordinator
Insulet Corporation —London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
2d

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Fresh Desk Administrator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
3 days ago

Qualifications

Customer service
Administrative experience
Organisational skills
Customer support
Communication skills
Time management
Help desk

Full job description

Job Purpose (Role Definition):

The role of Fresh Desk Administrator is to support the day-to-day administration of the Service department, helping to ensure service activity is planned, documented, and followed through accurately and efficiently.

This role will provide administrative support across service coordination, customer communication, documentation, reporting, and internal service processes. The post holder will also provide cover for the Freshdesk Coordinator during periods of absence, ensuring service tickets continue to be monitored, updated, allocated, and progressed in a timely manner.

Main Duties and Responsibilities:

Provide general administrative support to the Service team.
Assist with the coordination and planning of service activities, including engineer visits, preventative maintenance, repairs, and follow-up actions.
Maintain accurate service records, documentation, and customer information.
Liaise with customers, engineers, internal teams, and suppliers to support the smooth delivery of service work.
Support the preparation and processing of service paperwork, reports, quotations, purchase orders, and related documentation.
Monitor shared inboxes and respond to or escalate service-related queries as appropriate.
Update internal systems to ensure service information is accurate, current, and complete.
Support the tracking of open service actions, outstanding documentation, and customer follow-ups.
Provide cover for the Freshdesk Coordinator during holidays, sickness, or other absences.
During Freshdesk cover, monitor incoming tickets, assign or escalate tickets appropriately, update ticket progress, and ensure urgent issues are highlighted to the relevant team members.
Help maintain good communication with customers by ensuring tickets and service requests are acknowledged and progressed within expected timescales.
Work collaboratively with the wider Service team to support departmental priorities and continuous improvement.

Management Responsibilities:

None

Experience and Qualifications Required:

Mandatory:

Previous experience in an administrative or customer service role.
Good organisational skills with the ability to manage multiple tasks and priorities.
Strong attention to detail and accuracy when updating records and handling documentation.
Confident communication skills, both written and verbal.
Ability to work effectively with customers, engineers, and internal departments.
Competent in using IT systems, shared inboxes, spreadsheets, and service or CRM platforms.
Ability to remain calm and professional when handling urgent or time-sensitive service requests.
A proactive and flexible approach, with a willingness to support colleagues during busy periods or absences.

Desirable:

Experience using Freshdesk or a similar helpdesk/ticketing system.
Experience supporting service coordination, scheduling engineers, or managing service documentation.
Experience processing quotations, purchase orders, or service-related paperwork.
Understanding of service delivery processes or customer support environments.

Key Skills and Competencies:

Excellent organisational and time management skills.
Strong administrative skills with a methodical approach to work.
High level of accuracy and attention to detail.
Excellent customer service skills with a professional and courteous manner.
Strong interpersonal skills with the ability to build effective working relationships.
Ability to prioritise workload and manage competing deadlines.
Proactive and flexible approach to supporting colleagues and adapting to changing priorities.
Ability to work independently while also contributing effectively as part of a team.
Good problem-solving skills and the ability to use initiative within established processes.
Reliable, dependable, and committed to delivering a high standard of work.
Customer-focused with a commitment to delivering excellent service.
Comfortable working in a busy, fast-paced service environment.
Willingness to provide cover for colleagues and support continuous improvement within the Service department.

Quick apply

Refine Your Search

helpdesk coordinator jobs in thornton heath, gtl

Fresh Desk Administrator

Helpdesk Coordinator VA2756

Admin Coordinator

Helpdesk Coordinator

Helpdesk Coordinator

IT Coordinator/ Helpdesk Technician

FM Admin Coordinator

Facilities Helpdesk Coordinator

Front of House Coordinator

Coordinator

Helpdesk Administrator

Facilities Operations Senior Specialist

Sustainability Coordinator

Workplace Coordinator

Scheduling Administrator

Workplace Coordinator

Account Coordinator

Account Coordinator

Facilities and Community Coordinator, Central St. Giles, London, UK

HR Shared Services Coordinator

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