Nestled in the heart of London, Dolphin Square is more than just a residence; it's a lifestyle. With a rich history dating back to 1936, Dolphin Square has been a cherished community for generations. By 2020, the estate was ready for its next chapter.
A carefully considered, multi-phase restoration programme was launched to preserve its heritage while reshaping it for contemporary life. At the heart of the estate sits Dolphin House, Dolphin Square’s lifestyle and leisure hub, bringing together wellness, service and hospitality alongside a renewed reception. On-site amenities include flexible co-working spaces, the Terrace Bar & Café, Juice Bar, swimming pool and our full-service Fitness Club, plus our riverside tennis court, squash courts and spin studio. Our new spa is also set to reopen in summer 2026.
At Dolphin Square, we take pride in providing a welcoming and inclusive environment for our residents. Whether you're seeking a stylish apartment, a tranquil oasis in our Grade II listed, 3.5-acre landscaped gardens, or a haven of wellness in our fitness facilities, you'll find it all within our square.
Job Type
Permanent
Salary
£39,162.00 per annum
Working Hours/Shift Pattern
45 hours per week | Monday – Friday | Flexibility for weekends required
Job Overview
The Refurbishment Technician will report directly to the Operations Manager and will ensure that residents have the best rental experience and consistently deliver the highest levels of customer service. The refurbishment technician will support in apartment make-ready, various refurbishment tasks along with assisting with specific projects around Dolphin Square
What a day as a Refurbishment Technician could look like:
- Carry out painting, decorating and minor plastering works when required.
- Shifting / assembling furniture or equipment.
- Standard plumbing tasks and clearing blockages.
- Carry out fabric and carpentry repair works.
- Perform daily checks for water treatment and flushing activities.
- To identify and diagnose faults and to carry out repairs, adjustments and other maintenance works as appropriate.
- To carry out the required routine repairs or adjustments of plant or machinery in accordance with the planned maintenance schedule as tasked by the Control Coordinator.
- To adopt a flexible approach in respect of other skills or trades to ensure the most cost-effective completion of all tasks.
- To undertake other skilled tasks in which competence has been demonstrated.
- To record data using the supplied documentation / system apps.
- To assist in ensuring that all working areas are kept clean and tidy, and all refuse and waste materials are removed as appropriate.
- To be thoroughly familiar and comply with the company’s “Health & Safety” policy and procedures and to immediately report any hazards or infringements to the relevant teams.
- To action and complete time/task tickets on a daily basis in accordance with agreed procedures.
- To assist in the supervision of sub-contractors as appropriate.
- To undertake other reasonable duties as requested by line Management.
Must-Haves:
- Previous experience gained in a similar role is essential.
- A relevant professional qualification in decorating / plumbing or carpentry discipline is essential.
- The incumbent should possess good administrative skills and have experience in working within the residential environment.
- An individual who can work effectively with people at all levels and is capable of dealing with contentious and challenging situations.
- An honest and trustworthy individual with an exemplary track record.
- The incumbent must have an appreciation of the importance of customer service and have excellent customer service skills.
Desired (preferred but not essential):
- Experience in the BTR industry and/or housing association.
- Experience managing decant activities in construction, housing projects or similar.
What we offer to everybody who works at Dolphin Square
Work-Life Balance
- 28 days holiday (inc bank holidays), increasing with length of service (up to a maximum), because who doesn’t love extra time to recharge?
- Birthday recognition, gift and a day off - celebrate your special day on us!
- Length of service milestone awards – long service doesn’t go unnoticed.
- A truly pet-friendly office - we would be delighted to meet and work alongside with your four-legged friends/family members
- Bereavement and compassionate leave for when you need it the most which includes furry family members.
Health & Wellbeing
- Free access to on-site gym, swimming pool, studio classes and tennis courts.
- Private medical health cover (subject to scheme eligibility), discounts and health related perks through our provider to help towards everyday healthcare and get access to lots of ways to support your physical and mental wellbeing. You can apply for this after you successfully complete your probation period.
- Enhanced company sick pay (in addition to statutory sick pay) – applies after successful completion of probation. We want you to prioritise your health and feeling better!
- A team of mental health first aiders – it’s okay to not be okay. We have a team of trained mental health first aiders available to support you, whether that’s having an initial conversation or to helping you to access appropriate professional support.
- Employee assistance programme - we work with a confidential service provider who can offer support about anything, whether it be medical, mental, legal or financial.
- Interest-free season ticket loan to help with the annual cost of travel.
Financial & Future Security
- Subject to conditions of the scheme, you will be eligible to take part in the Dolphin Square non-contractual and discretionary bonus scheme.
- Life assurance scheme – if the unthinkable was to happen, your nominated beneficiary would receive 5x your annual salary.
- Discounted parking for staff on-site and free secure storage for bicycles.
- Cycle 2 Work Scheme to help with the cost of a bike and equipment if you choose to ride to work, supporting both your wellbeing and the environment.
- Discount to on-site amenities including the Terrace Bar & Café, Spa and Calmer Clinics.
- Recruitment referral scheme if you refer a family member/friend and they pass probation.
People & Culture
- A shared office environment that supports collaboration and teamwork.
- Various team social events and end of year company value awards – we love to enjoy and celebrate one another!
- Opportunities for learning and development – we love supporting our team members to grow, develop and become their best selves!
Pay: £39,162.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free fitness classes
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Transport links
Work authorisation:
- United Kingdom (required)
Work Location: In person
