Technical support occupations Work, Jobs in Thornton Heath, Gtl (with Salaries)

Operational Support Assistant
SafeTag Tracking —Orpington
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
14d
Senior Technical Support Partner (2nd Line)
Land Securities —London
- Full-time
- Customer service
- SharePoint
- Negotiation
- Annual leave
- Employee assistance programme
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Service Desk 1st Line Support
Foresters Financial —Bromley
- Up to £28,000 a year
- 8 hour shift
- Microsoft Access
- Windows
- Microsoft Office
6d
Support Technician Airport Systems
Embross —Gatwick Airport
- £22,000 - £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer networking
Quick apply
Technical Support Engineer
GAP Group —London
- Full-time
- Microsoft Powerpoint
- Travel
- In-person
- Annual leave
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
5d
Technical Customer Support Associate
Oxford Medical Simulation —London
- £26,500 - £30,000 a year
- Full-time
- Annual leave
- Work from home
IT Support
Feefo London Office —London
- £31,420.00 - £49,089.62 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Flexitime
- Work from home
Quick apply
10d
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- Customer service
- English
- Administrative experience
13d
Digital Skills Champion
Bridge The Gap ending digital Poverty C.I.C —London
- £1 a year
- Part-time
- Computer literacy
- IT
- Teaching
- Store discount
- Employee discount
Quick apply
13d
Customer Support Specialist
Air Apps —London
- £18,000 - £25,000 a year
- Full-time
- Social media management
- English
- Bachelor's degree
- Life insurance
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
HelpDesk Support
Natoora Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- AWS
- Store discount
- Employee discount
Quick apply
3d
Distribution Operations Engineer
Warner Bros. Discovery —London
- Weekend availability
- Computer literacy
- Maintenance
- Communication skills
ICT Cluster Support Technician
Aerodrome Primary Academy —Croydon
- £24,626 - £26,778 a year
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Client Platform Specialist
EOS —London
- Windows
- Bachelor's degree
- No degree
Quick apply
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office

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technical support occupations jobs near thornton heath, gtl

Operational Support Assistant

SafeTag Tracking
Orpington

Quick apply

Job details

Full-time | Fixed term contract
£30,000 a year
14 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Work from home
Private medical insurance
Transport links
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
Logistics
English
IT support
Organisational skills
IT
Phone etiquette
BTEC
Communication skills
A Level

Full job description

Job Title - Operations & Support Assistant

Contract - 12 months (with possibility to extend), full-time, 37.5 hours per week. (WFH Friday)

Location - Orpington, London

Salary - £30,000

About us

SafeTag Tracking is a growing start-up in the GPS Tracking industry, launched in early 2022 to provide a more user-friendly, accessible, and customer-focused GPS Tracking solution for consumers and small businesses.
We are a family-led business and strongly believe in investing in our employees.
We sell a portfolio of 10+ tracking & security products on Amazon & eBay and serve over 30,000 customers across the UK, the US, Italy, Germany, Spain, and France.

Start Date - ASAP

We are expanding our customer support team and seeking a tech-savvy, friendly, and outgoing individual with a can–do attitude to join our close-knit team in Orpington.
You will be the face of SafeTag, supporting customers through setting up their trackers, troubleshooting issues and helping them keep their most valued possessions safe.
You will help manage our support processes, including email-only support, customer outreach and support resources.
You will also spend time hands-on with day-to-day operational activities, such as processing returns and organising outbound shipments of our devices.
We offer a brand-new, spacious, and welcoming working environment where you will be valued and given decision-making responsibility in a small, agile company that treats customer support as its most important asset, and knows AI can't replace it.
If you are a positive, friendly, "doer" with an interest in technology and a willingness to get stuck into a range of activities, we'd love to hear from you.

Responsibilities

Handling of technical support & sales enquiries. These might include helping customers troubleshoot their trackers or personal devices, helping them log in to a particular system, or helping users who aren’t sure how to complete certain tasks in our app.
Monitoring usage of our support resources, writing new articles, and exploring new ways to improve our resources & processes to better serve our customers.
Report directly to the directors on support trends, customer requests, and more
Assisting with the production and fulfilment of finished SafeTag Products. This will involve technical registration processes, and managing and checking outbound products & shipments.
Outbound emails to customers who have had a negative experience, so we can turn their experience into a positive one and show what makes us different as a company.
Invoice & supplier management. This will involve liaising and maintaining relationships with a range of suppliers and our own B2B customers.
Processing and testing of customer returns. A successful candidate will be able to use their problem-solving skills to determine the cause of product faults, document issues and prepare products for re-selling.

Essential Qualities

English & Maths GCSE A*-C
IT, Computer Science or other Digital GCSE/BTEC/A-Level/Degree
Excellent written and verbal communication in English (email writing & phone manner)

Bonus Qualities

High computer literacy / good understanding of basic IT principles and practices relevant to supporting users with software.
Previous experience in a small -medium business customer service / admin / logistics role

What kind of person are we looking for?

A self-starter & can-do attitude. Being a small tech business, every day is different, and we’re looking for someone who enjoys new challenges.
You're the tech-savvy member of the family or friend fixing everyone's tech issues
Someone with a positive, friendly attitude towards customers and their teammates.
Strong organisational and problem-solving skills, as we’re looking for someone who is comfortable making their own decisions and managing their own time.
Ability to be diplomatic, patient and empathetic with customers.

Why should you choose us?

£30,000 base, plus performance bonus
Hybrid working
Private Healthcare Plan
On-site parking with a dedicated space
24 + 8 days Paid time off
One of a kind experience in a rapidly growing business where you can make your own decisions, suggestions and get hands-on with all aspects of the business
Overtime opportunity when other team members take leave (completely optional)
Great transport links (St Mary Cray station & 7 bus stops within 5 min walk)

Schedule

Mon - Thu: 9 AM- 5 PM (In Office)
Fri: 9 AM - 5:00 PM (Work from home)
PTO: 24 Days + Bank Holidays
During probation, you will be in the office full-time for training

We believe customer service & operations work is best done by real people, not AI, so all submissions will be reviewed manually by our own staff, with a 1 online and 1 in-person interview before hiring. In kind, please note that any AI-written CVs or cover letters will be rejected.

If this sounds like you, please send us your CV and a short, personal Cover Letter! We look forward to hearing from you!

Pay: £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Private medical insurance
Work from home

Work Location: Hybrid remote in Orpington BR5 3QY

Quick apply

Refine Your Search

technical support occupations jobs in thornton heath, gtl

Operational Support Assistant

Senior Technical Support Partner (2nd Line)

Technical Support Specialist

Service Desk 1st Line Support

Support Technician Airport Systems

Technical Support Engineer

Support Engineer - London

3rd Line Service Desk Technician

Technical Customer Support Associate

IT Support

Customer Support Officer (UK)

Digital Skills Champion

Customer Support Specialist

Training and Support SME (Military)

2nd Line Service Desk Engineer

HelpDesk Support

Distribution Operations Engineer

ICT Cluster Support Technician

Client Platform Specialist

End User Support Analyst

I want to receive the latest job alerts for technical support occupations in thornton heath, gtl

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