Information technology Work, Jobs in Thriplow, Cam (with Salaries)

Technical Support Engineer
Cambrionix —Cambridge
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Communication skills
- Free parking
- Life insurance
Quick apply
10d
1st Line IT Support Engineer
Bidwells —Cambridge
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
10d
Technical Support Engineer
Trinity Managed Services —Great Chesterford
- £26,000 - £30,000 a year
- Weekend availability
- English
- Windows
- Computer networking
- Referral programme
- Sick pay
Quick apply
3d
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
IT & Information Security Management System Coordinator
Cambridge Intelligence —Cambridge
- Hybrid work
- Google Suite
- Organisational skills
- Leadership
- Annual leave
Technical Support Agent
POP Telecom —Newmarket
- £26,500 - £28,500 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,227.50 - £32,000.00 a year
- Full-time
- Employee discount
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £33,637 - £37,987 a year
- Computer networking
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Mentoring
- Employee discount
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
Quick apply
IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
2nd Line IT Engineer (6 month fixed term)
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Mentoring
- Employee discount
1d
IT Officer
Air X Jet Support UK —Stansted
- Full-time
- Communication skills
- Annual leave
Quick apply
2d
IT Support Engineer
DLRC —Letchworth
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
7d
IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
IT Workplace Specialist
Mettler Toledo —Royston
- Travel
- SharePoint
- Communication skills
- Annual leave
Strategic Sourcing and Supplier Manager - – IT, Professional Services, HR and Travel
Johnson Matthey —Royston
- Full-time
- Analysis skills
IT solutions Engineer
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI

I want to receive the latest job alerts for information technology in thriplow, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Engineer

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
10 days ago

Benefits

Free parking
Cycle to work scheme
Discounted or free food
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Technical troubleshooting
cURL
Firmware
Computer hardware
Scripting
Technical writing
APIs
Mac OS
Software testing
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Debugging
Help desk

Full job description

Cambrionix is the world leader in manufacturing intelligent USB hubs, enabling mass mobile device management. We take pride in creating the fastest and most reliable USB hubs on the planet, trusted by some of the largest tech companies and biggest brands globally.

This role will take responsibility for key support activities across both hardware and software products. It is hands-on, and will involve working with the development teams, and focusing on improving the support experience for customers and internal users. You will be acting as the link between customer support and Engineering.

Validating technical issues, supporting ongoing testing, and contributing to user-facing documentations that enhances product clarity and usability, will be key requirements of the role.

Key Responsibilities

· Support Ownership
Manage technical support cases, identify recurring issues, and contribute to the ongoing improvement of support processes. Working directly with customers to understand technical problems and help resolve them

Hands-On Troubleshooting
Working with Engineering/Product teams to diagnose and resolve issues. Reproduce and investigate bugs using real hardware and software configurations and provide clear reports to engineering for resolution.

Use of Technical Tools
Apply working knowledge of cURL, HTML, and CSS tools to assist with debugging, API testing, and resolving web-based issues.

Create and Maintain Documentation
Write user guides, support articles, and technical documentation to assist both internal teams and external users.

Assist with Engineering Testing
Support the engineering team with product testing, diagnostics, and quality assurance tasks during development cycles. Identify trends and recurring issues and feed insights back into Engineering and Product teams to improve the product and customer experience.

Some of the issue you will help to resolve could be:

· Hardware connectivity

· USB/device behaviour

· APIs and web-based issues

· Software configuration

· Firmware/software interactions

· Reproducing customer environments

· Diagnosing whether an issue is hardware, software or configuration-related

Skills and experience

· Technical support or engineering support role.

· Practical understanding of hardware/software integration and system troubleshooting.

· Basic coding or scripting familiarity (e.g. cURL, HTML, CSS).

· Strong problem-solving skills and attention to technical detail.

· Excellent written communication skills for creating support documentation.

Additional optional requirements

· Working across macOS, Windows, and Linux environments.

· Relevant technical qualification would be advantageous.

· USB device behaviour and power delivery troubleshooting.

· MDM tools or device provisioning processes (e.g. Apple Configurator).

The ideal candidate will be:

· Curious and willing to investigate problems rather than simply escalate them

· Comfortable working independently

· Patient and customer-focused

· Able to explain technical concepts clearly

· Collaborative and comfortable working with Engineering teams

Benefits include:

· 25 days holiday plus bank holidays

· Cycle to work and EV scheme

· Life assurance

· Private medical insurance

· Health care scheme

· Along with a great working environment and a fridge full of drinks and snacks - some of them healthy!

Why Join Us?

At Cambrionix, you’ll be at the forefront of a rapidly growing company. We value expertise, innovation, and a collaborative approach, providing an environment where you can thrive and grow your career. If you're ready to take on an exciting challenge and make an impact, we’d love to hear from you!

Pay: £38,000.00-£40,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Discounted or free food
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

technical support : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

information technology jobs in thriplow, cam

Technical Support Engineer

1st Line IT Support Engineer

Technical Support Engineer

IT Engineer

IT & Information Security Management System Coordinator

Technical Support Agent

1st Line IT Engineer

Service Desk Engineer

IT Technical Support Analyst

2nd Line IT Engineer

IT Support Engineer

Graduate / Placement Technical Support Engineer

IT Operations Manager

2nd Line IT Engineer (6 month fixed term)

IT Officer

IT Support Engineer

IT Service Desk Team Lead

IT Workplace Specialist

Strategic Sourcing and Supplier Manager - – IT, Professional Services, HR and Travel

IT solutions Engineer

I want to receive the latest job alerts for information technology in thriplow, cam

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected