Career services advisor Work, Jobs in Thrupp, Gls (with Salaries)

Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
2d
Tesco Travel Money Advisor
Travelex —Cirencester
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
HR Advisor
Mears Group —Brockworth
- Up to £35,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Human resources
- Employee assistance programme
- Sick pay
12d
Retail Assistant (Opticians)
Boots —Gloucester
- Part-time
- Travel
- Employee assistance programme
- Employee discount
14d
Trainee Financial Adviser
Douglas Steers & Company —Bristol
- £50,000 a year
- Full-time
- Sales
- Analysis skills
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Customer Advisor
Boots —Bath
- £16 an hour
- Part-time
- Customer service
- Travel
- In-person
- Employee assistance programme
- Employee discount
Customer Service & Sales Advisor
Drive Motor Retail —Filton
- Up to £45,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
11d
Optical Advisor
Hakim Group —Tetbury
- £12.71 an hour
- Full-time
- Customer service
- No experience needed
- Communication skills
- Employee discount
13d
Service Advisor
Mon Motors —Bath
- £29,200 - £34,600 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Patient Advisor
Optical Express Group —Cheltenham
- £27,500 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
Chocolate Advisor
Lindt Careers —Swindon
- Bar
- Analysis skills
- IT
Supervisor
Lindt Careers —Gloucester
- Bar
- Analysis skills
- IT
Performance Services Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- University
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
9d
Housing Options Advisor
South Gloucestershire Council —Kingswood
- £32,597 - £35,412 a year
- Part-time
- IT
- Annual leave
- Employee discount
2d
Client Care Advisor
Vets for Pets —Cheltenham
- Customer service
- Computer literacy
- Employee discount
6d
Customer Service Advisor
MSI Reproductive Choices UK —Bradley Stoke
- £25,528.04 a year
- Full-time
- Hybrid work
- Paid training
- Employee assistance programme
Bristol Volkswagen / Geely Service Advisor
Mon Motors —Brislington
- £29,000 - £34,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Paid training
Quick apply
13d
Retail Sales Advisor - Cribbs Causway
Oak Furnitureland —Cribbs Causeway
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
9d
Retail Travel Advisor
TUI —Yate
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
Customer Sales Advisor
hireful —Bristol
- £28,000 - £30,000 a year
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
12d

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Contact Centre Advisor

Serco Group -
Bristol

Apply Now

Job details

Full-time
2 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
Microsoft Office
Numeracy
IT

Full job description

Contact Centre Advisor – Health Assessment Advisory Services
Hybrid working 3 days in Bristol Office, 2 days from home
Full Time, Permanent

37.5 hours per week, with a range of shift patterns covering 8am-8pm Monday- Friday and every other Saturday covering 9am-5pm.

Are you great with people and looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for Contact Centre Advisors to join our team.

You’ll be part of a supportive team based at a brand-new office in Bristol, talking to customers every day and ensuring they’re treated with care and respect. As an empathetic and resilient Inbound Contact Centre Advisor, you’ll provide a helpful, professional and efficient experience for the people you speak with.

Using the Social Care Framework and Care Act Legislation, you’ll gather information and offer advice, next steps, and a suitable resolution. Maintaining accurate data will be vital, too!

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across all available contact channels, while meeting individual and team targets.
Gather information, showing empathy and understanding to the customers concerns, while recording accurately on the appropriate IT systems.
Process contacts enquiries and/or signpost customers, utilising all available knowledge via service-specific IT systems and service scripting.
Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary networking with third party organisations to support non-English speaking customers.
Liaise with other professionals to identify the most appropriate next steps for the customer.
Comply to the Customer Service Centre's PCI data security standards and protocols.
Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training.

What are we looking for?

Relevant experience in a contact centre or customer service environment with an emphasis on call handling.
Experience of working within a social care function or demonstration of an understanding of - and aptitude for - this type of work.
English and Maths GCSE or equivalent or proven literacy and numeracy skills.
Competent in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to deal with highly emotive customers with empathy and resilience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

Up to 6% contributory pension scheme
Free parking on site / 5-minute walk from public transport links
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDCC

Apply Now

Refine Your Search

career services advisor jobs in thrupp, gls

Contact Centre Advisor

Tesco Travel Money Advisor

HR Advisor

Retail Assistant (Opticians)

Trainee Financial Adviser

Customer Advisor

Customer Service & Sales Advisor

Optical Advisor

Service Advisor

Patient Advisor

Chocolate Advisor

Supervisor

Performance Services Manager

Housing Options Advisor

Client Care Advisor

Customer Service Advisor

Bristol Volkswagen / Geely Service Advisor

Retail Sales Advisor - Cribbs Causway

Retail Travel Advisor

Customer Sales Advisor

I want to receive the latest job alerts for career services advisor in thrupp, gls

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