Overview:
Engagement & Referral Support Worker
At Change Grow Live, we’re more than a charity – we’re a community. A place where people thrive, learn, grow, and belong.
We thrive by recruiting for success and creating the conditions for people to do their best work. We recognise and reward effort, promote agility and flexibility, and create safe, healthy environments for all. Together, we’re identifying and supporting future talent and leaders who will help us deliver our mission: to support people to change the direction of their lives, grow as individuals, and live life to its full potential.
We’re excited to be recruiting for our SmokeFree Croydon service — and we’re looking for an Engagement & Referral Support Worker to join us on this journey.
This is a fantastic opportunity to support a specialist stop smoking service focused on improving health outcomes and reducing health inequalities across Croydon.
You’ll play an important role in supporting outreach, engagement, referral pathways, and community-based activities — helping people access the support they need to make positive lifestyle changes.
Working alongside Smoke Free Advisors and partner organisations, you’ll support individuals from diverse communities, including those accessing mental health, substance misuse, homelessness, and wider wellbeing services. Through compassionate engagement and community connection, you’ll help improve accessibility, increase referrals, and support people on their smoke-free journey.
This is a fixed term role until 31/03/2027, working 12 hours per week.
Working in Croydon means being part of a vibrant, diverse, and dynamic community with a strong local identity. It’s a borough full of energy, resilience, and opportunity — where you’ll have the chance to make a meaningful impact on people’s lives while working alongside passionate partners and community organisations committed to improving health and wellbeing.
Everyone experiences a sense of belonging, where every voice counts.
We are inclusive, engaging and connecting at all levels.
We foster open, transparent, and people-focused cultures where we live our values every day.
We deliver world-class learning and development services that help people grow professionally and personally — because when you thrive, we thrive.
Location: Croydon
Hours: 12 per week
Contract: Fixed Term until 31/03/2027
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities:
-
Supporting community outreach sessions, engagement activities, and local awareness events across Croydon.
-
Promoting the benefits of stopping smoking and encouraging referrals into SmokeFree Croydon services.
-
Supporting Smoke Free Advisors during outreach clinics, campaigns, and partnership activities.
-
Helping service users access support through referral processing, appointment booking, and follow-up engagement.
-
Providing brief advice, health promotion messaging, and encouragement around healthier lifestyles.
-
Supporting underserved communities, including individuals accessing mental health, substance misuse, and homelessness services.
About You:
We’re looking for someone who is:
-
Passionate about supporting people and improving community wellbeing.
-
Friendly, approachable, and able to engage with people in a respectful and non-judgemental way.
-
Interested in community engagement, behavioural support, and public health.
-
A strong communicator with good interpersonal and relationship-building skills.
-
Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health
-
We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles
-
Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources
-
Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service
-
Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day
-
Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance
-
Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.
If this sounds like you and you’d like to join us in creating a smoke-free future for Croydon, we’d love to hear from you.
When applying, please make sure your supporting statement reflects the role responsibilities and person specification — this helps us understand how your skills and experiences align.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time): CGL points 20 to 21 (£26,296.03 - £27,165.10) ILW / OLW /Fringe: Outer London Weighting (£2,250.61) Interview Date: 29/6/2026 Closing Date: 19/6/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Bala Bhargav Parvatham |
[email protected] : This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
