Customer service team lead Work, Jobs in Thurrock, Ess (with Salaries)

Customer Support Lead
Legl —London
- Hybrid work
- AI
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Customer Service Team Leader
SSP —London
- £14.47 an hour
- Weekend availability
- Employee discount
Quick apply
8d
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
4d
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Sales & Service Team Manager
B&Q —Dartford
- £31,500 - £41,500 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
2d
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
Customer Service Team Leader
Paddy Power —Hornchurch
- From £14.40 an hour
- Part-time
- Employee discount
- Sick pay
Customer Success Team Lead
S&P Global —London
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Employee discount
4d
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Team Lead
Hisashi Coffee Company —Ilford
- £13.30 - £13.50 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
4d
Customer Experience Lead
Jewells —Grays
- Sales
- Customer service
- Paid training
- Employee discount
Junior Project Lead
CUBE —London
- Full-time
- Hybrid work
Customer Services Team Leader
Foresters Financial —Bromley
- Full-time
- Customer service
- Organisational skills
- Financial services
4d
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
12d
TikTok LIVE - Global Customer Service Lead
TikTok —London
- Customer service
- Bachelor's degree
- IT
5d
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule

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customer service team lead jobs near thurrock, ess

Customer Support Lead

Legl
London

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Job details

Qualifications

Full job description

Hi We’re Legl.

Legl is building the operating system for modern legal services.
We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.

Legal work is high-stake - it’s regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences

We’re backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK’s top 200, launched in the UK and Australia - and entering our next phase of growth.

We Work Best When

AI is the central-operating model: not a tool or a future plan - but assumed in the way we operate.
Decisions live with people: you're trusted to make calls and own them.
Think deeply, execute quickly: speed and rigour, not speed or rigour.

What You’ll Do

As a Support Lead at Legl, you'll:

Deliver frontline volume. In the queues across live chat, phone and email, resolving within SLAs
SLA delivery. Design & run the operation that delivers a minutes first response, hours time-to-close, and market-leading CSAT.
AI delivery. Own containment, deflection and AI resolution rates.
Own the knowledge base. Keep the help centre accurate and current against every product release, with a defined refresh cadence for new features, so it both reduces inbound volume and improves AI resolution.
Lead escalations with composure. When a top-tier customer is blocked and the query has been escalated, you'll be the deescalation point to handle the problem.
Close the product feedback loop. Surface recurring themes and insights to the product team so we reduce tickets per workflow over time, not simply resolve them faster.

This Role Is a Great Fit If…

You've led a support function before and turned ad-hoc firefighting into clear processes, ownership and routing.
You're genuinely metrics-driven - you can look at a declining CSAT line, diagnose why, and credibly commit to SLAs.
You're a player-coach who's happy in the inbox today and helping other members of the team You think deliberately about the human/AI mix and where AI should be deployed and not deployed
You're unflappable under pressure and instinctively protect the experience for accounts when something breaks.

This Role Is Not a Great Fit If…

You want to only respond to tickets and aren't interested in owning processes, routing or the underlying numbers.
You see AI as something for "later" or as a threat, rather than a core lever you'd actively own.
You need a large, settled team and mature tooling to be effective - this starts lean and scrappy, with plenty still to build.
You freeze when a top customer escalates loudly instead of stepping toward the problem.

Apply Now

Refine Your Search

customer service team lead jobs in thurrock, ess

Customer Support Lead

Customer Support Team Lead

Customer Service Team Leader

Team and Customer Experience Manager

Customer Service Lead

Sales & Service Team Manager

Fundraising Operations Lead

Service Coordinator Team Leader

AI Solutions and Implementation Lead

Customer Service Team Leader

Customer Success Team Lead

Lead Analyst, Customer Service Analytics

Team Lead - US Operations

Team Lead

Customer Experience Lead

Junior Project Lead

Customer Services Team Leader

Customer Success and Support Lead

TikTok LIVE - Global Customer Service Lead

NEMEA Customer Success Lead

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Hi We’re Legl.

What You’ll Do

This Role Is a Great Fit If…

This Role Is Not a Great Fit If…

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