Duty manager Work, Jobs in Thurrock, Ess (with Salaries)

Hire Desk Controller
Hire Safe Solutions Ltd —Thurrock
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
People Operations Manager (Part-Time / Fully Remote)
GlobalConnect Europe Ltd. —London
- £500 a month
- Part-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Foster Family Recruitment Coordinator
UK Fostering —Dartford
- £26,000 - £30,000 a year
- Full-time
- Databases
- Recruiting
- In-person
- Free parking
- Sick pay
Quick apply
2d
Shop Manager
Farmfoods —Gravesend
- £34,262.76 - £48,343.08 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Infrastructure Monitoring Train Driver - Kent & Sussex
COLAS RAIL UK —Medway
- Annual leave
4d
Operations Manager
Larchbond Facilities —Grays
- Weekend availability
- Microsoft Outlook
- Customer service
- Team management
Duty Manager - Haven
Bandai Namco Amusement Europe Ltd. —Rochester
- Full-time
- Team management
- Cash handling
- Leadership
Quick apply
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Administrative experience
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Duty Manager
Virgin Active —Thundersley
- Communication skills
- Annual leave
- Employee discount
Sales Manager | Lakeside
REISS —Thurrock
- Full-time
- Customer service
- Supervising experience
- Retail management
- Annual leave
- Employee discount
Quick apply
General Manager
the goose —Gravesend
- £36,000 - £45,000 a year
- Full-time
- Customer service
- Merchandising
- Administrative experience
Quick apply
IPS Team Lead
Get Set UK 1 —Basildon
- £35,000 - £38,500 a year
- Remote
- Team management
- Travel
- In-person
- Annual leave
Quick apply
8d
Team Leader - Maidstone Crown Court
HM Courts & Tribunal Service —Maidstone
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
1d
General Manager
TeamSport —Basildon
- Weekend availability
- Recruiting
- Training & development
- Leadership
11d
Registration Officer
Medway Council —Medway
- £26,654 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
8d
Receptionist - South Essex - East of England
HM Prison & Probation Service —Basildon
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
1d
Operations Coordinator
GBDVR - P&O Ferries Limited —Tilbury
Quick apply
Corporate Reception Supervisor – Monday-Friday | Goodge Street
Bennett Hay —London
- £39,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
1d
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Contracts Manager
South East Refurbishments Ltd —Rochester
- £60,000 a year
- Full-time
- Management
- Project management
- Contracts
- Free parking
Quick apply
12d

I want to receive the latest job alerts for duty manager in thurrock, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

duty manager jobs near thurrock, ess

Hire Desk Controller

Hire Safe Solutions Ltd -
Thurrock

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
9 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

CRM software
Sales support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Provision and Use of Work Equipment Regulations (PUWER) 1998
Client engagement
Delivery scheduling
Logistics
Internal department liaison
Contract renewal support
Customer loyalty building
Relationship management
Customer support
Customer interaction
Lifting Operations and Lifting Equipment Regulations (LOLER) 1998
Transport scheduling
Communication skills

Full job description

Job Summary
Reporting to the Hire Desk Team Lead, the Hire Desk Controller acts as the central link between customers, the sales team, engineering, and transport departments. This role ensures that powered access equipment is hired out efficiently, safely, and profitably, while maintaining high levels of customer satisfaction.

The Hire Desk Controller is the hub of operations, balancing customer needs, fleet availability, and logistics while leveraging technology and automation to deliver consistent, efficient, and high-quality service. This role supports sales through upselling, cross-selling, and excellent service.

Duties

Customer Service & Enquiries

Handle inbound & outbound calls, emails, and online requests for equipment hire.
Answering incoming calls within 3 rings.
Provide accurate information on product knowledge to assist with machine selection, equipment availability, pricing, quotations, and hire terms.
Build strong relationships with customers, ensuring repeat business and loyalty.
Maintain accurate records in the App to support account visibility.

Collaboration with BDMs

Work closely with BDMs to understand customer needs, preferences, and growth opportunities.
Provide regular updates on account activity, upcoming renewals, and potential issues.
Participate in joint account reviews to align service delivery with sales strategy.
Assist with tender/submission documentation.
Assist with completing sales reports where required.
Act as the primary internal contact for assigned Business Development Manager (BDM) accounts, ensuring smooth day-to-day management.
Handle quotations, hire contracts, and scheduling for BDM.

Hire Desk Operations

Process hire contracts, extensions, and off-hires using the App.
Coordinate with transport teams to schedule deliveries and collections.
Liaise with engineers to ensure equipment is serviced, compliant, and ready for hire.
Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
Responsible for organising the training of customers where required and ensures we operate under the IPAF training centre scope.
Support with compliance of the IPAF Training centre requirements.
Assists in the preparation of IPAF Training centre audits.

Technology & Automation

Use the App to log enquiries, track orders, and generate reports.
Support the introduction of automation tools to streamline invoicing, scheduling, and compliance documentation.
Ensure digital records are accurate and up to date for audits and reporting.

Quality & Efficiency

Monitor KPIs such as response times, contract accuracy, and customer satisfaction.
Ensure consistent service standards across all customer touchpoints.
Identify opportunities to improve efficiency and reduce downtime through better scheduling and predictive maintenance.
Comply with all SHEQ procedures.
Ad hoc departmental duties to be covered for absences/holidays.

Required Skills & Experience

Strong customer service and communication skills.
Experience in the hire industry (powered access, plant, or tool hire preferred).
Proficiency with hire desk systems, CRM software, and Microsoft Office.
Ability to work under pressure, multitask, and meet deadlines.
Strong organisational and problem-solving skills.
Knowledge of powered access equipment and industry regulations (e.g., LOLER, PUWER) is desirable.
Full UK driving licence may be advantageous.

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

hire desk or customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in thurrock, ess

Hire Desk Controller

People Operations Manager (Part-Time / Fully Remote)

Foster Family Recruitment Coordinator

Shop Manager

Infrastructure Monitoring Train Driver - Kent & Sussex

Operations Manager

Duty Manager - Haven

Centre Coordinator

Duty Manager

Sales Manager | Lakeside

General Manager

IPS Team Lead

Team Leader - Maidstone Crown Court

General Manager

Registration Officer

Receptionist - South Essex - East of England

Operations Coordinator

Corporate Reception Supervisor – Monday-Friday | Goodge Street

Operational Support Officer

Contracts Manager

I want to receive the latest job alerts for duty manager in thurrock, ess

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected