Service technician Work, Jobs in Thurston, Sfk (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
Pharmacy Technician/Dispenser NVQ Level 2 - Maternity Leave Cover - 13 Months fixed term contract
Woolpit Health Centre —Woolpit
- From £14.37 an hour
- Temporary
- Hybrid work
- Medication administration
- Customer service
- GP surgery experience
- Annual leave
- Employee discount
Quick apply
7d
Technician - Property Care
Rentokil Initial Group —Bury St. Edmunds
- £26,655 a year
- Overtime
- Customer service
- Driving
- Communication skills
- Relocation assistance
- Annual leave
Quick apply
Laboratory Support Technician
Resolian —Fordham
- Full-time
- Microsoft Office
- Organisational skills
- Computer skills
General Builder Supervisor
Havebury Homes —Bury St. Edmunds
- £44,063 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Supervising experience
- Annual leave
Quick apply
6d
Assistant Scientist (Laboratory Technician)
LGC Assure —Fordham
- Full-time
- Laboratory experience
- Time management
Quick apply
Electrical Maintenance Technician
Anglian Water Services Ltd —Thetford
- £45,760 - £60,000 a year
- Overtime
- Maintenance
- Annual leave
- Flexible schedule
12d
Laboratory Technician
LGC Assure —Fordham
- Full-time
- Laboratory experience
- Microsoft Office
- Computer skills
- Free parking
Quick apply
Apprentice Pump Engineer
GAP Group —Bury St. Edmunds
- £16,224 - £17,860 a year
- Full-time
- Communication skills
PCN Administration & Patient Engagement Coordinator
PrimaryCareCareers —Woolpit
- £14.50 an hour
- Overtime
- Customer service
- Computer literacy
- GP surgery experience
- Annual leave
- Life insurance
IT Sales and Support Technician
Nicom IT Services Ltd —Haverhill
- £25,155 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
13d
Design Technician
TMJ Interiors —Bildeston
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick apply
9d
Multinational Client Service Technician
AXA —Ipswich
- Microsoft Excel
- Microsoft Office
- Analysis skills
Apprentice Autocare Technician
GTG —Ipswich
- Full-time
- Driving
Trainee Pest Technician
Ecolab Inc. —Ipswich
- Up to £27,270 a year
- Overtime
- Communication skills
Warranty Support Administrator
Adria Concessionaires Ltd —Sudbury
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Multi-Skilled Maintenance Technician (Carpenter/Plumber)
Havebury Homes —Bury St. Edmunds
- £38,284 a year
- Hybrid work
- Carpentry
- Customer service
- Maintenance
- Annual leave
Quick apply
1d
Pharmacy Counter Assistant
East Anglia Pharma —Bury St. Edmunds
- From £12.71 an hour
- Part-time
- Medication administration
- Patient care
- Organisational skills
Quick apply
1d
Class 2 Service Driver
PHSGroup —Bury St. Edmunds
- £32,448 a year
- No weekends
- Customer service
- Annual leave
Meter Maintenance Technician
Mpaas Ltd —Ipswich
- £32,500 - £35,000 a year
- Full-time
- Travel
- Annual leave
2d

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

service technician jobs in thurston, sfk

IT Support Technician

Pharmacy Technician/Dispenser NVQ Level 2 - Maternity Leave Cover - 13 Months fixed term contract

Technician - Property Care

Laboratory Support Technician

General Builder Supervisor

Assistant Scientist (Laboratory Technician)

Electrical Maintenance Technician

Laboratory Technician

Apprentice Pump Engineer

PCN Administration & Patient Engagement Coordinator

IT Sales and Support Technician

Design Technician

Multinational Client Service Technician

Apprentice Autocare Technician

Trainee Pest Technician

Warranty Support Administrator

Multi-Skilled Maintenance Technician (Carpenter/Plumber)

Pharmacy Counter Assistant

Class 2 Service Driver

Meter Maintenance Technician

I want to receive the latest job alerts for service technician in thurston, sfk

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