Complaints manager Work, Jobs in Tile Hill, War (with Salaries)

Administration Manager based at Charnwood House, Coventry
MHA —Coventry
- £36,047 a year
- Full-time
- Microsoft Outlook
- Customer service
- Organisational skills
- Annual leave
11d
Store Manager
Aldi —Coventry
- £52,910 - £69,000 a year
- Annual leave
Assistant Workplace Services Manager
Government Property Agency —Coventry
- £36,000 - £39,494 a year
- Full-time
- Customer service
- Presentation skills
- Continuous improvement
10h
Compliance Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Organisational skills
7d
Resident Liaison Officer
Wates —Leamington Spa
- Customer service
- Maintenance
- Driving
ICES Team Manager
Warwickshire County Council —Warwick
- £48,226 - £50,269 a year
- Part-time
- English
- Leadership
- Annual leave
- Employee discount
1d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount
Operations Manager - Street Cleansing
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
5d
Operational Contract Manager - West Midlands Region
Ministry of Justice —Birmingham
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Contracts
- Annual leave
5d
Manager Policy
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £41,935 - £50,012 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Bachelor's degree
- Free parking
- Annual leave
8d
Customer Support Manager
Taylor Wimpey —Leicester
- Communication skills
- Annual leave
- Employee discount
8d
IP Operations Manager
London Electric Vehicle Company (LEVC) —Coventry
- £60,000 a year
- Hybrid work
- Bachelor's degree
- Leadership
- Free parking
- Annual leave
5d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Senior Manager Policy
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £51,900 - £64,491 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Bachelor's degree
- Free parking
- Annual leave
8d
Fraud Officer - Coventry, Dudley, Ilkeston
Department for Work and Pensions —Coventry
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
6d
Operations Manager
HM Courts & Tribunal Service —Birmingham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
9h
Pub with Rooms Manager
TJ's —Leamington Spa
- From £32,000 a year
- Full-time
- Hospitality
- Management
- Hotel
Quick apply
4d
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
Neighbourhood and Tenancy Manager
Redditch Borough Council —Redditch
- £48,226 - £51,356 a year
- Call to connect
- Employee assistance programme
- Employee discount
9h
Operations Manager
HM Courts and Tribunals Service —Birmingham
- £42,914 - £46,182 a year
- Part-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
4h

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Administration Manager based at Charnwood House, Coventry

MHA -
Coventry

Apply Now

Job details

Full-time
£36,047 a year
11 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Outlook
Customer service
Numeracy
Organisational skills
Payroll
IT
NVQ
Financial management
Communication skills

Full job description

Location: Administration Manager based at Charnwood House, Coventry

Hours: 37.5 hours per week
Salary: £36,047.00 per annum

For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch – we are happy to review individual circumstances.

About the role

As the Administration Manager, you will provide an efficient and effective administrative support service across all aspects of the Home’s operation. You will work as part of the management team, supporting the Home Manager to ensure the Home is compliant with regulatory requirements and internal MHA policies and procedures.

Your role will include staff and resident information management, financial and non-financial data processing, supporting system changes, and delivering excellent customer service for internal and external stakeholders.

You will handle highly confidential information and role model MHA’s values at all times.

What you will do

Oversee payroll/rostering systems and ensure accurate and timely payroll-related data.
Manage resident admissions, including funding, contracts, invoicing, and CareSys updates.
Support purchasing and procurement within budget, and escalate any budgetary issues.
Assist with monthly safe audits and support management with financial reviews.
Maintain, monitor, and update staff rotas, holiday requests, absence records, and recruitment administration.
Organise staff inductions and ensure required training, certifications, and appraisals are completed and logged.
Support with return-to-work documents, Bradford factor monitoring, and clinical supervision logs.
Prepare and maintain documentation for inspections, quality monitoring, and regulatory visits.
Track and report on surveys, complaints, compliments, action plans, and relevant performance indicators.
Maintain marketing records, support enquiries, viewings, and assessment outcomes.
Take notes for key meetings and maintain accurate, confidential records.
Monitor health and safety files, audits, incident trends, and YouComply reporting.
Support testing regimes during infection outbreaks and ensure follow-up actions are documented.
Delegate tasks appropriately to reception staff (where applicable).
Adhere to safeguarding, infection control, and all relevant MHA policies.

About you

You will be an experienced and confident administrator with excellent organisational and communication skills.

You will have:

Previous administration experience.
Confidence using IT systems including Word, Excel, Outlook, and customer information systems.
Strong numeracy and literacy skills.
An understanding of financial management, record keeping, and budgeting.
The ability to work independently, prioritise tasks, and manage time effectively.
Excellent customer service skills and the ability to build positive relationships.
Attention to detail and accuracy in all administrative tasks.
The ability to work confidentially and sensitively with personal information.
A flexible and proactive approach to supporting the needs of the Home.
Compassion, integrity, and a commitment to MHA’s values.

Desirable:

NVQ Level 2 in Business Administration or equivalent experience.
Experience with payroll, rota planning, budget management, or multi-stakeholder engagement.

Why join MHA?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. You will work alongside motivated colleagues in an environment of teamwork and trust, while also having fun.

At MHA, we believe this is more than just a job. It is a career to be proud of, where every day you can make a positive difference.

Rewards and benefits

In addition to a highly competitive salary, you will enjoy:

30 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time).
A strong pension scheme, life assurance and support with professional fees in relevant roles.
Free DBS checks and uniforms for care and support colleagues.
Confidential counselling, chaplaincy support and access to our hardship fund.
Flexible options to buy or sell annual leave, plus family-friendly policies.
Discounts through the Blue Light Card, Health Service Discounts and the Vivup app.
A full induction, ongoing training, recognised qualifications and clear career progression.
Long service awards to celebrate your contribution.

About the home

Charnwood House care home in Coventry

Charnwood House offers colleagues a warm and welcoming place to work, where teamwork and shared purpose shape everyday life. The home has a friendly, inclusive atmosphere, and new colleagues quickly feel supported by peers who take pride in delivering person-centred care.

With a strong focus on independence, dignity and wellbeing, colleagues play an important role in creating a calm and uplifting environment for residents. Guided by MHA’s charitable values, the team works collaboratively, treating one another with kindness, respect and trust.

For job seekers wanting to build a meaningful career in a supportive home, Charnwood House offers opportunities to grow, contribute ideas and be part of a community that genuinely cares.

For more information about the home, please click here

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.

Apply Now

Refine Your Search

complaints manager jobs in tile hill, war

Administration Manager based at Charnwood House, Coventry

Store Manager

Assistant Workplace Services Manager

Compliance Officer

Resident Liaison Officer

ICES Team Manager

Service Delivery Manager

Operations Manager - Street Cleansing

Operational Contract Manager - West Midlands Region

Manager Policy

Customer Support Manager

IP Operations Manager

Hygiene Manager

Senior Manager Policy

Fraud Officer - Coventry, Dudley, Ilkeston

Operations Manager

Pub with Rooms Manager

Scheduling Manager

Neighbourhood and Tenancy Manager

Operations Manager

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