Director of customer service Work, Jobs in Tile Hill, War (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
4d
Race Director
Daytona Motorsport —Tamworth
- £11.25 - £14.75 an hour
- Weekend availability
- Management
- Customer service
- Computer literacy
Quick apply
Head of eCommerce
Lounge —Solihull
- Hybrid work
- Merchandising
- Leadership
Director of Repairs and Maintenance
Midland Heart —Birmingham
- Full-time
- Maintenance
- No degree
- Leadership
Director of FinTech Strategy & Digital Payments Innovation
Ebits FinTech Solutions —Birmingham
- £9,500 - £13,500 a month
- Full-time
- Management
- Project management
- No degree
Quick apply
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Team management
Head of Spa - Soho Farmhouse
Soho House & Co. —Banbury
- Hospitality
- Merchandising
- Leadership
- Employee discount
Quick apply
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
Head of Customer Experience Strategy – Bus Franchising
West Midlands Combined Authority —Birmingham
- £70,534 - £76,008 a year
- Part-time
- AI
- Leadership
- Annual leave
- Employee discount
13d
Bryland Fire: Head of Projects
Obsequio Group —Dudley
- Full-time
- Contracts
- Leadership
- Communication skills
Quick apply
Head of Buying
Sainsbury's —Coventry
- Sales
- Leadership
- Employee assistance programme
- Employee discount
6d
Hotel Services Director
Active Care Group —Birmingham
- £5,500 a year
- Full-time
- Hotel
- Rehabilitation centre
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
11d
Account Director
Auto Union Finance Ltd —Birmingham
- From £70,000 a year
- Full-time
- Sales
- Financial services
- Negotiation
- Work from home
- Sick pay
Quick apply
Account Director
OneAdvanced —Birmingham
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Bereavement leave
13d
Associate Director – Law & Governance
Dudley Metropolitan Borough Council —Dudley
- £96,064 - £107,932 a year
- Full-time
- Hybrid work
23h
ICS Sales Director - South
Elis —Birmingham
- Call to connect
- Sales
- Analysis skills
- Business
- Employee assistance programme
6d

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Administrator - Birmingham, Coventry & Solihull Operations
West Midlands Fire Service —Coventry
Respond to queries and service requests from both external and internal customers, in line with organisational policies and procedures, to provide effective…
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Due to the high volume of daily orders and dispatches, we receive a significant number of customer enquiries via phone, email, and live chat relating to…
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director of customer service jobs near tile hill, war

Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year
4 days ago

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

director of customer service jobs in tile hill, war

Head of Branch Support

Race Director

Head of eCommerce

Director of Repairs and Maintenance

Director of FinTech Strategy & Digital Payments Innovation

Area Customer Service & Logistics Director UK&I

Head of Spa - Soho Farmhouse

Service Director

Head of Field Sales (UK & Ireland)

Head of Customer Experience Strategy – Bus Franchising

Bryland Fire: Head of Projects

Head of Buying

Hotel Services Director

Account Director

Account Director

Associate Director – Law & Governance

ICS Sales Director - South

Related jobs to explore

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Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

What You'll Be Doing

What We're Looking For

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Why Helping Hands

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